SC seeks Centre, states' reply on PIL for seller transparency, online & offline
Supreme Court
on Monday sought response from the Centre and states on a PIL seeking enforcement of consumers'
right to know
the identity and credentials of sellers, dealers, distributors and shop owners, both online and offline.
This mandatory disclosure was required to seek redressal against unfair restrictive trade practices and unscrupulous exploitation in spirit under the
Consumer Protection Act 2019
.
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The Bench comprising Justices Vikram Nath and Sandeep Mehta sought response from the various ministries, the Law Commission of India and all the state governments and Union Territories.
The PIL filed by
Ashwini Kumar Upadhyay
, a practising advocate, has sought a direction to the Centre and states to mandate the display of essential seller information, including registration, address, phone number and number of employees at their entry gates on a display board visible to an ordinary person.
He also urged the court to order that that every consumer has right to know not only about the quality, quantity, potency, purity, standard, manufacturing date, expiry date and various certification of good and products, but also about the details of the shop owner, so as to seek redressal against unfair trade practices.
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"Right to Know" about distributor, dealer, trader, seller and shop owner was secured under the Consumer Protection Act and, therefore, every consumer has the right to access details of product, service as well as distributor and shop owner before making a purchase, Upadhyay said.
This would help consumers to avoid falling prey to fraudulent or deceptive distributors, shop owners, who might misrepresent their product services or disappear after sale, purchase and money transaction, the lawyer said, adding that owner details were essential for filing complaints under Consumer Protection Act and for seeking redressal through
consumer redressal
fora.
According to the PIL, the 'right to know' is rooted in Article 19(1)(a) and forms an essential part of the right to make informed decisions.
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