CPA resolves dispute with commercial establishment in Muscat
The Consumer Protection Authority (CPA) has successfully mediated an amicable settlement between a consumer and a commercial establishment based in the Muscat Governorate, resolving a contractual dispute related to construction services.
According to the details released by the CPA, the consumer had entered into an agreement with the establishment to construct a cabin that included comprehensive works such as supplying and installing bathroom and kitchen doors, closing off the kitchen front, and painting the entire exterior in black. The agreement was initiated with an advance payment of OMR 5,000.
However, the establishment failed to fulfill its contractual commitments, prompting the consumer to file a formal complaint with the authority. Upon receiving the complaint, the CPA investigated the matter and facilitated discussions between both parties.
The dispute was ultimately resolved through an amicable settlement. The agreement concluded with the rescission of the contract and a full refund of OMR 5,000 to the consumer. It also encouraged consumers to report any contractual breaches or commercial malpractices through its official channels, including its toll-free numbers 80079009 and 80077997.
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