OCBC Malaysia recognised as best bank for SMEs
Marking the second consecutive year it has been recognised by the latter, the accolades recognise the bank for its innovative offerings and digital enhancements specifically designed for SMEs to help them run their businesses more efficiently.
OCBC Malaysia managing director and head of emerging business Chan Kok Leong said the bank maintains a strong focus on digital innovation and optimal convenience for its SME customers.
"With our customer-centricity approach, we look forward to providing even more cutting-edge solutions to help our SME customers flourish," he said.
The bank pioneered a robust digital onboarding process, enabling its customers to experience a faster turnaround time and operate seamlessly in a digital environment.
With a focus on delivering convenience to SMEs, it designed a straight-through processing system to achieve a high level of convenience that resulted in a remarkable 90 per cent increase in digital account openings.
Among the noteworthy initiatives of the bank in gaining the awards were its support of over 100 China-based enterprises operating in Malaysia's Food and Beverage sector last year.
OCBC Malaysia comprises OCBC Bank (Malaysia) Bhd and OCBC Al-Amin Bank Bhd.
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