Three confirms if mobile customers hit by huge outage will get compensation
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MOBILE provider Three has confirmed whether customers will get compensation following a huge outage last week.
Tens of thousands of customers had reported being unable to make or receive phone calls or send SMS text messages.
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The Sun understands customers will now be given compensation on a case-by-case basis.
The issue began at 8am on Wednesday and more than 9,300 issues were logged on outage detection site Downdetector.
The vast majority of reports were people struggling to make phone calls.
Angry customers began complaining on social media, with one person saying: "What's going on with the network guys? I can't receive or make calls."
Another said: "No incoming or outgoing calls are becoming regular occurrences now. Time to switch."
Three said during the outage: "We're aware of an issue affecting voice services and are working hard to fix it.
"Data services are working normally. Please accept our apologies for any inconvenience caused."
The network confirmed the issue was resolved at about 10pm that evening.
It's understood that iD Mobile and Smarty, which both run on the Three network, were also impacted by the outage.
Three has more than 10million mobile customers across the UK.
Many customers have since been asking whether they'll receive compensation.
One said: "Will customers be compensated for the loss of services?"
Another asked: "What are we getting for the disruption?"
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