Australia Post drivers to provide photo evidence of failed delivery attempts in major change to services
AusPost will soon require its posties and drivers to provide photo evidence of failed delivery attempts in a major change to provide more reassurance to customers.
From May 19, AusPost employees will need to take a photo of the delivery attempt, which may be an image of the front door or the property.
Customers will be able to view this in the MyPost app.
The postal service will gradually roll out the change over two weeks.
However, AusPost employees will still be required to knock three times and prove they were at the address via GPS tracking.
'To deliver parcels to you, our drivers need reasonable, safe access to your property,' AusPost said in a statement on its website.
'We infer your permission to access and deliver, or attempt to deliver, and to take photos.'
Customers have the choice to opt out of attempted delivery photos by calling the postal service.
The change comes as frustrated customers online describe instances where posties apparently didn't make enough of an effort to deliver parcels.
'I've had my package delivered to the wrong house next door 3 times in a row,' one Reddit user said.
'Most of us are lucky if they knock once!', another added.
A third said: 'How are they going to take the photo while speeding past the house? It's going to be interesting.'
A spokesperson told Newswire the company was focused on 'improving the digital and delivery experience' for its customers.
'This initiative will enhance the transparency of when a delivery is attempted and provide customers with assurance when we can't leave the parcel at the address,' they said.
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