Man slams Air India for asking wheelchair-bound mother, 80, to deboard via stairs
Take a look at the post here:In a follow-up post, Khan explained the situation further. 'You see the wheelchair and the bus? Yeah those are for her. But she has to get off the aircraft to get them. She is the only passenger left in the aircraft.'Reacting to the post, Air India said, 'Dear Mr. Khan, we hear you. Please help us with your mother's booking details (6-digit alphanumeric PNR / 13-digit e-ticket number starting with 098) via DM, for us to look into it.'When another user asked if he had booked a wheelchair service in advance, Khan replied, 'It was booked. She got a wheelchair and assistance at @HIAQatar and the airline knew that they're carrying a wheelchair-bound passenger. That's the reason they have a wheelchair for her on the ground. But the catch is, 'come get it if you can.''The incident has triggered sharp reactions online.'That's negligence and cruel. A wheelchair-needing passenger would need assistance to deplane. When a wheelchair was provided at Doha airport and a wheelchair was booked beforehand, the airline staff should have arranged it at Delhi airport. Shameful service and abominable treatment of an elderly lady,' a user said.Another wrote, 'This is so ridiculous. My 83-year-old mum travels back and forth and in 30 years never used Air India. Fortunately, we have a one-stop flight from Germany.'At the time of writing, neither Air India nor Delhi airport authorities have issued a detailed statement on the matter.- Ends
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