MP rolls out real-time tracking of tap-water schemes
Jal Darpan Portal
', and a state-level
Feedback and Grievance Redressal Call Centre
, calling it a major step towards improving transparency, accountability and service quality in drinking water supply.The portal will enable real-time tracking of coverage and functionality of tap-water schemes, allow direct feedback from beneficiaries, assess service delivery, identify issues and ensure immediate solutions, she said.
The call centre will monitor key parameters such as regularity, quantity, and quality of water supplied through taps.
It will lead to increased transparency, accountability, and improvement in service quality.Developed by the Public Health Engineering Department, the portal has been launched under the '
Jal Jeevan Mission
'.The state-level call centre will evaluate key service parameters such as regularity, quantity, and quality of water supplied through taps. This system will define official responsibilities, strengthen rural water infrastructure, and prioritise citizen satisfaction.The system will enable easy access to real-time data on the status of water supply schemes, allowing identification of defunct schemes and timely corrective actions.So far, out of 111.77 lakh rural households in the state, 77.12 lakh households (69%) have been provided with tap water supply.
Burhanpur holds the distinction of becoming the country's first 'Har Ghar Jal' district.
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