KSRTC travel card gains traction, demand rises for unified ticketing
However, several hurdles remain in implementing services such as the National Common Mobility Card (NCMC), also known as 'One Nation, One Card' -- a contactless debit card developed by the National Payments Corporation of India (NPCI) and the Ministry of Housing and Urban Affairs (MoHUA) for payments across transport systems.
While the 'Chalo' card and app, rolled out by KSRTC, are being hailed as a solution to problems like 'change' (coins and smaller-denomination currency), they are part of a closed-loop payment system that doesn't permit integration with other transport modes.
'The closed-loop system involves risk of fraud by stakeholders. BMTC (Bengaluru Metropolitan Transport Corporation) switched over from closed loop to open loop after it lost Rs 4,000 after staff of a single bus deleted ticketing data and siphoned off the amount.
The open-loop system is now increasingly being adopted the world over due to security concerns. Practically, it can't be integrated with other modes of transport or the ONDC (Open Network for Digital Commerce),' said G P Hari, former additional general manager (urban transport), Kochi Metro Rail Ltd (KMRL). The closest the state has come to implementing a single-ticketing system was in 2018 when the Kochi1 card, introduced by KMRL, was extended to private buses in the city.
Seven private bus companies signed an agreement with KMRL for the smart cards and the facility was extended to nearly 900 buses run by Perfect Bus Metro Services, Kochi Metropolitan Transport Co-operative Society Ltd, My Metro, Muziris, Prateeksha Transport Operators Organisation Pvt Ltd, Kochi Wheelz United, and Greater Cochin Bus Transport.
'However, the initiative was wound down during the Covid lockdown when bus operators withdrew after Axis Bank put forward additional conditions. Also, there were issues like electronic ticketing machines (ETMs) developing glitches,' said Navas K M, a bus owner and member of Kochi Wheelz United.
Demand for discounts
Meanwhile, experts are advocating introducing discounts, similar to Kochi Metro, for luring more commuters to purchase travel cards, while they back up the KSRTC initiative to roll out the smartcard-based payment system.
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