‘Glitch' in display changes bogie positions at last minute, passengers run around Ajni station
3 of Ajni railway station.
The train, scheduled to depart at 3.15pm and reach Pune at 6.25am the next day, was delayed on Friday and did not arrive until 3.50pm. In the meantime, passengers — especially senior citizens — were left scrambling along the length of the platform in search of their coaches as platform indicators kept displaying incorrect information.
"There was total mismanagement. The B1 coach, which was supposed to be at the rear, was shown at the front.
Then the position was changed. One of the attendants told us it had been reversed three times," said Venkatesh Iyer, a harried passenger. "No proper display was given. The final position did not match what was shown earlier on the platform boards."
Speaking to TOI, a senior railway official clarified that it was a minor technical glitch and only a temporary one. "We had shifted some trains from the main station to Ajni, and this was the first such train.
The signboards required updated data — it was a glitch, which was sorted within 15 minutes," the official said.
However, many passengers reported that after finally locating their coaches, they had to rush to the opposite end of the platform multiple times due to last-minute changes in the displays. "Everyone was running around in panic. Seniors were especially troubled," said another passenger Rohit Sharma. "We went from front to back, then back to front.
It was done three or four times."
Passengers described the boarding experience as 'nightmarish' due to the repeated shuffling of coach positions and lack of real-time announcements or assistance. Some even missed boarding in the confusion and had to be helped into the train at the last moment.
The train rake reportedly arrived just 30 minutes before departure, adding to the confusion. While passengers expected order and clarity, the display boards kept changing the coach positions, contradicting what officials on the ground were telling them.
Passengers have urged the Central Railway authorities to improve platform coordination, especially in cases where rake or last-minute changes are involved.
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