
Coles, Woolies debate number of fake discount products
The Australian Competition and Consumer Commission (ACCC) has launched court actions against Coles and Woolworths, alleging they broke consumer law by bumping up prices on certain products for brief periods before lowering them again as part of Woolworths' "Prices Dropped" and Coles' "Down Down" promotions.
Those promotional prices - including dairy, pet food, personal care, coffee, medicine, lollies, cereal and household cleaning products - were lower than during the price bump, but higher than or the same as the regular price, it alleges.
A Federal Court hearing in Melbourne on Friday heard disagreements over the number of sample products from both supermarkets that would be included as evidence in the trial.
Coles had agreed with 12 products - six chosen by the ACCC, three class products and three of their choosing, barrister Nicholas De Young told the court.
"We submitted and believe that was a reasonable proposal, but a minute before court, we heard they want to add an additional four," he said.
Mr De Young said the additional products could mean three or four more witnesses who will need to talk in detail about the price increase and promotional discussion journeys those items had.
He questioned what attributes the four items have that the existing 12 don't.
Woolworths had proposed six products, but barrister Ruth Higgins told the court the ACCC had submitted 20 on Thursday morning before reducing the number to 12 by that night.
"What we've been doing this morning is trying to work out why those additional products are proposed and what difference those products make," Dr Higgins said.
Barrister Michael Hodge said the ACCC had proposed a compromised position of 12 products for both companies, which would ensure everything could be captured.
Justice Michael O'Bryan urged the parties to compromise, giving them until June 13 to finalise a list of agreed items.
"If we're south of 20, or even better, south of 15, then we're in what I regard as sensible territory for conducting an efficient trial," he said.
The consumer watchdog is seeking a significant penalty for the alleged breaches, which they say took place over 15 months.
Coles and Woolworths, which control a combined two-thirds market share, deny the allegations and say the legal cases are misconceived.

Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles

AU Financial Review
20 hours ago
- AU Financial Review
Woolworths, Coles, Aldi and Macca's to keep American beef off the menu
The nation's largest supermarkets, Woolworths, Coles and Aldi will not stock US beef on their shelves even after the government lifted bans on the import of such products last week. The grocery giants are not alone, with iconic American fast food chain McDonald's – the food retailer that uses the most beef nationally – and Mexican fast food chain Guzman Y Gomez also opting out of using US beef in its burgers and burritos locally.


The Advertiser
a day ago
- The Advertiser
Battery and solar uptake: consumer watchdog puts energy industry on notice
Solar and battery installers, retailers and suppliers have been put on notice, as a new report shows those with the technology are paying as much as 63 per cent less each year. The Australian Competition and Consumer Commission (ACCC) said the industry must meet scrutiny as uptake of the technology increases, with new government subsidies taking effect, and ensure they are working in the interest of households. ACCC Commissioner Anna Brakey said it was "important that the deals on offer are fair, accurate and easy to understand." "The ACCC will be watching carefully and actively monitoring consumer complaints. We will hold solar and battery installers, retailers and suppliers accountable to ensure they comply with Australia's consumer laws," Ms Brakely said. "Consumers looking to take advantage of the new subsidies for solar home batteries to lower their energy bills, should take their time and not feel pressured to rush in straight away," Ms Brakey said. The government's Cheaper Home Batteries Program came into effect on July 1, 2005, and provides a discount of around 30 per cent to households, businesses and community organisations. The ACCC's National Electricity Market report, released on August 1, analysed customer outcomes and competition for new energy services for the first time. The report supported calls for new consumer protections to safeguard those purchasing solar and battery systems and to new services like energy-sharing virtual power plants. "We believe additional consumer protections are needed as more Australians participate in markets for new and emerging energy services," Ms Brakey said. The report also looked at energy cost and found that households with solar and a home battery paid around 40 per cent less, $936, than the median annual residential electricity bill without rebates, $1,565. The household with rooftop solar paid about 18 per cent less, $1,279 per year. The biggest savings were for homes connected to an energy-sharing virtual power plant, which paid about 63 per cent less, $580, than the median household. "Home solar and batteries continue to be a compelling option for Australians who can afford the upfront cost, with those who are connected to a virtual power plant saving up to almost $1000 off their annual bill," ACCC Commissioner Anna Brakey said. The report also found that government rebates brought the median quarterly household power bill down by 21 per cent between the third quarter of 2023 and the third quarter of 2024, and bills would have risen by four per cent without them. Minister for Climate Change and Energy Chris Bowen said the report showed "households are starting to reap the benefits of a fairer energy system". "But we're not going to let any opportunity to keep on fixing the energy market pass us by," he said. "Australians deserve a fairer go when it comes to their energy bills - whether it's cracking down on dodgy retailers or making it easier for more people to access rooftop solar and home batteries." "In our second term, we're getting on with strengthening consumer protections, so that no household or business pays more than they should." The ACCC said people should visit the Australian Government's Solar Consumer Guide, compare quotes and ask for personalised information when looking at installing a new system. Solar and battery installers, retailers and suppliers have been put on notice, as a new report shows those with the technology are paying as much as 63 per cent less each year. The Australian Competition and Consumer Commission (ACCC) said the industry must meet scrutiny as uptake of the technology increases, with new government subsidies taking effect, and ensure they are working in the interest of households. ACCC Commissioner Anna Brakey said it was "important that the deals on offer are fair, accurate and easy to understand." "The ACCC will be watching carefully and actively monitoring consumer complaints. We will hold solar and battery installers, retailers and suppliers accountable to ensure they comply with Australia's consumer laws," Ms Brakely said. "Consumers looking to take advantage of the new subsidies for solar home batteries to lower their energy bills, should take their time and not feel pressured to rush in straight away," Ms Brakey said. The government's Cheaper Home Batteries Program came into effect on July 1, 2005, and provides a discount of around 30 per cent to households, businesses and community organisations. The ACCC's National Electricity Market report, released on August 1, analysed customer outcomes and competition for new energy services for the first time. The report supported calls for new consumer protections to safeguard those purchasing solar and battery systems and to new services like energy-sharing virtual power plants. "We believe additional consumer protections are needed as more Australians participate in markets for new and emerging energy services," Ms Brakey said. The report also looked at energy cost and found that households with solar and a home battery paid around 40 per cent less, $936, than the median annual residential electricity bill without rebates, $1,565. The household with rooftop solar paid about 18 per cent less, $1,279 per year. The biggest savings were for homes connected to an energy-sharing virtual power plant, which paid about 63 per cent less, $580, than the median household. "Home solar and batteries continue to be a compelling option for Australians who can afford the upfront cost, with those who are connected to a virtual power plant saving up to almost $1000 off their annual bill," ACCC Commissioner Anna Brakey said. The report also found that government rebates brought the median quarterly household power bill down by 21 per cent between the third quarter of 2023 and the third quarter of 2024, and bills would have risen by four per cent without them. Minister for Climate Change and Energy Chris Bowen said the report showed "households are starting to reap the benefits of a fairer energy system". "But we're not going to let any opportunity to keep on fixing the energy market pass us by," he said. "Australians deserve a fairer go when it comes to their energy bills - whether it's cracking down on dodgy retailers or making it easier for more people to access rooftop solar and home batteries." "In our second term, we're getting on with strengthening consumer protections, so that no household or business pays more than they should." The ACCC said people should visit the Australian Government's Solar Consumer Guide, compare quotes and ask for personalised information when looking at installing a new system. Solar and battery installers, retailers and suppliers have been put on notice, as a new report shows those with the technology are paying as much as 63 per cent less each year. The Australian Competition and Consumer Commission (ACCC) said the industry must meet scrutiny as uptake of the technology increases, with new government subsidies taking effect, and ensure they are working in the interest of households. ACCC Commissioner Anna Brakey said it was "important that the deals on offer are fair, accurate and easy to understand." "The ACCC will be watching carefully and actively monitoring consumer complaints. We will hold solar and battery installers, retailers and suppliers accountable to ensure they comply with Australia's consumer laws," Ms Brakely said. "Consumers looking to take advantage of the new subsidies for solar home batteries to lower their energy bills, should take their time and not feel pressured to rush in straight away," Ms Brakey said. The government's Cheaper Home Batteries Program came into effect on July 1, 2005, and provides a discount of around 30 per cent to households, businesses and community organisations. The ACCC's National Electricity Market report, released on August 1, analysed customer outcomes and competition for new energy services for the first time. The report supported calls for new consumer protections to safeguard those purchasing solar and battery systems and to new services like energy-sharing virtual power plants. "We believe additional consumer protections are needed as more Australians participate in markets for new and emerging energy services," Ms Brakey said. The report also looked at energy cost and found that households with solar and a home battery paid around 40 per cent less, $936, than the median annual residential electricity bill without rebates, $1,565. The household with rooftop solar paid about 18 per cent less, $1,279 per year. The biggest savings were for homes connected to an energy-sharing virtual power plant, which paid about 63 per cent less, $580, than the median household. "Home solar and batteries continue to be a compelling option for Australians who can afford the upfront cost, with those who are connected to a virtual power plant saving up to almost $1000 off their annual bill," ACCC Commissioner Anna Brakey said. The report also found that government rebates brought the median quarterly household power bill down by 21 per cent between the third quarter of 2023 and the third quarter of 2024, and bills would have risen by four per cent without them. Minister for Climate Change and Energy Chris Bowen said the report showed "households are starting to reap the benefits of a fairer energy system". "But we're not going to let any opportunity to keep on fixing the energy market pass us by," he said. "Australians deserve a fairer go when it comes to their energy bills - whether it's cracking down on dodgy retailers or making it easier for more people to access rooftop solar and home batteries." "In our second term, we're getting on with strengthening consumer protections, so that no household or business pays more than they should." The ACCC said people should visit the Australian Government's Solar Consumer Guide, compare quotes and ask for personalised information when looking at installing a new system. Solar and battery installers, retailers and suppliers have been put on notice, as a new report shows those with the technology are paying as much as 63 per cent less each year. The Australian Competition and Consumer Commission (ACCC) said the industry must meet scrutiny as uptake of the technology increases, with new government subsidies taking effect, and ensure they are working in the interest of households. ACCC Commissioner Anna Brakey said it was "important that the deals on offer are fair, accurate and easy to understand." "The ACCC will be watching carefully and actively monitoring consumer complaints. We will hold solar and battery installers, retailers and suppliers accountable to ensure they comply with Australia's consumer laws," Ms Brakely said. "Consumers looking to take advantage of the new subsidies for solar home batteries to lower their energy bills, should take their time and not feel pressured to rush in straight away," Ms Brakey said. The government's Cheaper Home Batteries Program came into effect on July 1, 2005, and provides a discount of around 30 per cent to households, businesses and community organisations. The ACCC's National Electricity Market report, released on August 1, analysed customer outcomes and competition for new energy services for the first time. The report supported calls for new consumer protections to safeguard those purchasing solar and battery systems and to new services like energy-sharing virtual power plants. "We believe additional consumer protections are needed as more Australians participate in markets for new and emerging energy services," Ms Brakey said. The report also looked at energy cost and found that households with solar and a home battery paid around 40 per cent less, $936, than the median annual residential electricity bill without rebates, $1,565. The household with rooftop solar paid about 18 per cent less, $1,279 per year. The biggest savings were for homes connected to an energy-sharing virtual power plant, which paid about 63 per cent less, $580, than the median household. "Home solar and batteries continue to be a compelling option for Australians who can afford the upfront cost, with those who are connected to a virtual power plant saving up to almost $1000 off their annual bill," ACCC Commissioner Anna Brakey said. The report also found that government rebates brought the median quarterly household power bill down by 21 per cent between the third quarter of 2023 and the third quarter of 2024, and bills would have risen by four per cent without them. Minister for Climate Change and Energy Chris Bowen said the report showed "households are starting to reap the benefits of a fairer energy system". "But we're not going to let any opportunity to keep on fixing the energy market pass us by," he said. "Australians deserve a fairer go when it comes to their energy bills - whether it's cracking down on dodgy retailers or making it easier for more people to access rooftop solar and home batteries." "In our second term, we're getting on with strengthening consumer protections, so that no household or business pays more than they should." The ACCC said people should visit the Australian Government's Solar Consumer Guide, compare quotes and ask for personalised information when looking at installing a new system.

News.com.au
a day ago
- News.com.au
If you do this while grocery shopping, you're officially a ‘grub'
Shoppers are exposing the bizarre things they've found at supermarkets, including the bones of an entirely devoured roast chicken. A picture recently shared on social media showed a bag of Coles Roast Chicken discovered at the Southland, Victoria, store. However, instead of the bag being filled with a chicken, all it contained was the ravaged carcass left behind by a seemingly hungry customer. 'A customer ate a whole rotisserie chicken in the store and left a bag full of bones in the tissue aisle,' a Reddit user, who claimed to work at the supermarket giant, said. Some social media users found the act of eating a whole chicken hilarious — and were impressed that someone was able to get away with such a blatant act of theft. 'Gotta commend them for not only their commitment but discretion. I mean how does one eat an ENTIRE chicken without getting caught? Either they've done this enough to know how to be discrete or they huffed that thing,' one person commented. Another said; 'Put it in the basket and walk up and down each aisle. You realise pretty quickly the general public doesn't care about you lol.' 'Well it's acceptable to eat a few grapes why can't someone check the chicken is not well prepared? Lucky it wasn't the hound 'Think I'll take two chickens',' one commented. One added: 'Honestly I'm impressed. The tissue aisle was probably a tactical move tbh.' 'Won't be hard to spot on the CCTV but damn that's effort eating the whole damn chicken,' another social media user added. One added: 'Probably some gym bro.' 'You know what if I saw this at work, I wouldn't even be mad. This is impressive and funny while not leaving a huge mess to clean up,' another said. One commented: 'I reckon most people would be surprised by how often this happens.' 'They probably didn't eat it they probably shredded it up and put it in a different bag or hid it inside something so they didn't have to pay for it,' one commented. One social media user called it 'grub behaviour' but others gave the customer the benefit of the doubt, saying it was likely an act of desperation. 'Yeah, if it was a homeless or hungry poor person, I'm glad they ate it,' one said. Another added: 'Tbh, in this economy, I can kinda respect it.' 'If someone is doing it that rough they need to do this to get a nice chicken dinner, and not even be able to sit and enjoy it, they need it more that I do,' one commented. One said: 'Must have been starving, they inhaled it. My friends work at Coles and Woolworths and see homeless people come in and eat but also purchase a drink or something and I get it you gotta eat.' It's not unusual to find something slightly off at a retail store. Workers around the world have reported finding everything from open chip packets gorged on while strolling the aisles, used nappies and even urine in vases. Internet personality Emily Solberg found a stash of KFC's Popcorn Chicken hidden inside a gumboot at Walmart in January. Meanwhile in 2022, a Woolworths Coffs Harbour worker found a half eaten kebab hidden on the shelves. The worker labelled it a 'pig' act and said working in the team that restocked shelves at night, sights like this weren't uncommon. Another picture showed a corn relish dip shoved into a box of Chicken Crimpy Shapes. Last year, during the peak of the egg shortage, Australians were doing their best to secure a perfect carton. So, they would dump broken eggs onto the shelf. The Pick and Mix section of supermarkets have always proved controversial with a pigeon being spotted at a Coles store earlier this year. Last year, a customer called out another shopper for simply sticking their hand in and taking a snack for the road.