Dubai Customs fosters client partnerships with a Ramadan suhoor gathering
Dubai Customs regularly organizes such events as part of its strategy to build lasting partnerships and support growth, innovation, and leadership in the customs and trade sector.
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Al Bawaba
23-06-2025
- Al Bawaba
Dubai Customs secures HBC Women Leadership Award in London
In a development that underscores international appreciation for Dubai Customs' expanding efforts in empowering female professionals and leadership roles, the organization has attained a significant accomplishment by winning the distinguished Harvard Business Awards Council (HBC) honor. Eman Badr Al Suwaidi, Director of Clients Happiness Department and Head of the Authorized Economic Operator Program at Dubai Customs, was awarded the accolade and gold medal during a ceremony hosted at the Royal Society of Arts, Manufactures and Commerce (RSA) in London. The RSA is a historic organization that has been championing social progress and innovation since its establishment in Suwaidi earned this recognition in acknowledgement of her influential role in promoting innovation, fostering creativity, and upholding the principle of inclusivity. Her contributions have helped shape the future of customs leadership on a global scale, resulting in a transformative impact on Dubai Customs' operations — notably simplifying procedures, improving customer experiences, and raising satisfaction levels regarding the government services provided by the on the occasion, Al Suwaidi stated: 'Female talent at Dubai Customs is fully supported by the senior leadership team. We are determined that Emirati women should play a vital role in the journey of economic development. Dubai Customs reinforces this vision by cultivating a positive and motivating workplace that enables Emirati professionals to reach senior positions.' She also expressed her joy at adding this international honor to the growing list of distinguished awards earned by Dubai conference and awards event held this year stood out as a landmark occasion, marked by the unveiling of the new global model for Intelligent Sustainable Excellence (ISE). A total of 63 winners across 30 categories were celebrated, chosen from 4,172 nomination applications and assessed over more than 5,500 hours of evaluation. The event paid tribute to groundbreaking achievements in areas including artificial intelligence integration, sustainability, and innovation at a global level. This accolade further solidifies Dubai Customs' ongoing dedication to innovation, sustainable practices, and delivering added value, reinforcing its stature as a global benchmark for future-ready smart governance. This success at the HBC International Awards highlights Dubai Customs' pioneering character and pivotal contributions in areas such as trade facilitation, leadership, and inclusivity — areas highly valued and recognized by the esteemed organizers of the HBC Awards.
Al Bawaba
13-06-2025
- Al Bawaba
Dubai Customs chief welcomes Dr. Hazza Al Nuaimi
His Excellency Dr. Abdulla Busenad, Director General of Dubai Customs, received Dr. Hazza Khalfan Al Nuaimi, Assistant Secretary General for Excellence and Government Services Sector at The Executive Council of Dubai, during his visit to the Department. The visit marked the launch of an awareness workshop entitled 'Standards of the Government Excellence System for Department Directors,' which was jointly organized by Dubai Customs and the Excellence and Government Services team, as part of ongoing preparations for the 2026 evaluation Busenad welcomed Dr. Al Nuaimi and affirmed Dubai Customs' commitment to strengthening its strategic partnership with the Dubai Government Excellence Program. He emphasized the organization's dedication to adopting best institutional practices that align with the aspirations of the UAE's leadership and support Dubai's leading position in government meeting included a presentation on the latest updates of the Dubai Government Excellence Program based on the new 2026 model, along with a discussion on ways to enhance institutional competitiveness and improve customs services through innovation and continuous improvement. Dubai Customs also shared its future initiatives and their role in reinforcing Dubai's global leadership in institutional the sidelines of the visit, Dr. Al Nuaimi participated in the inauguration of the awareness workshop 'Standards of the Government Excellence System for Department Directors,' attended by a number of Dubai Customs department heads. The workshop focused on reviewing the updated standards of the Government Excellence System in accordance with the revised 2026 model of the Dubai Government Excellence Program. The 'Dubai Government Excellence Program Guide – 2026' was presented as a modern tool aligned with Dubai's future ambitions, enhancing its global standing and competitiveness in government the workshop, Mr. Ahmed Hareml, Director of Government Services and Excellence at the Executive Council of Dubai, delivered a keynote speech highlighting the importance of promoting a culture of excellence in government services through institutional capacity building. He also stressed the team's readiness to support development needs and capacity-building efforts in this area. This workshop reflects Dubai Government's ongoing commitment to embedding a culture of institutional excellence by developing government competencies and adopting global models in performance, innovation, and future readiness—contributing to the objectives of the Dubai Economic Agenda D33 and enhancing the emirate's regional and global competitiveness. © 2000 - 2025 Al Bawaba ( Signal PressWire is the world's largest independent Middle East PR distribution service.
Al Bawaba
12-06-2025
- Al Bawaba
Dubai Customs named Best Customs Authority in the Middle East 2025
In a milestone achievement that reflects its unwavering commitment to excellence, leadership, and innovation—while supporting the nation's ambitious vision—Dubai Customs has been awarded the "Customs Authority of the Year 2025" at the Middle East level, as part of the Middle East Transport and Logistics Awards (TLME). This accolade was earned after receiving the highest number of votes from specialists and experts in the customs and logistics sectors via an electronic voting Dubai Customs stands as a global benchmark for implementing the latest digital transformation technologies, with nearly 99.7% of its customs transactions conducted through digital platforms. This high level of digitalization has significantly accelerated procedures, reduced clearance times, and facilitated seamless and transparent trade flows—fully aligned with Dubai's vision and its competitiveness as a strategic global trade hub. Additionally, the Department has developed an advanced security system capable of detecting and preventing smuggling attempts and customs fraud, thereby strengthening the protection of society and the national this occasion, His Excellency Dr. Abdulla Busenad, Director General of Dubai Customs, emphasized that this accomplishment adds to the Department's extensive record of achievements. Recently, Dubai Customs also received the award for the Best Pioneering Initiative for its Cross-Border E-Commerce initiative, under the "Hamdan bin Mohammed Government Services Program." Continuing its strategic plan, the Department is dedicated to reinforcing Dubai's position as a leading global center for international trade and logistics. This supports the goals of Dubai's Economic Agenda D33 and drives future transformations in the global trade sector through the innovation and development of advanced customs services that leverage cutting-edge technology and artificial Busenad further highlighted that Dubai Customs is committed to ongoing improvement and development by providing all the necessary elements and capabilities to increase Dubai's foreign trade volumes. This commitment ensures an exceptional experience for businesses and sectors, boosting returns on their commercial activities and attracting further foreign investments to this vital Eng. Adel Al Suwaidi, Director of Customs Valuation at Dubai Customs, who received the award during the ceremony, stated: 'Dubai Customs has made significant strides in automating customs procedures and reducing the time required to complete transactions. We have developed services that are among the first of their kind 'Seamless Inspections' project launched by the Department represents a qualitative leap in customs operations by relocating inspection procedures to an integrated system at company warehouse premises. This innovation has contributed to cutting inspection times by more than 50%.' The TLME Awards were established with a vision to transform the traditional business awards model. What sets TLME apart is its commitment to transparency, credibility, and genuine recognition from within the industry. It was among the first organizations to adopt a public electronic voting system in this field, ensuring an open and fair selection process.
