Dear Vicki: ‘My team has become slipshod with customer services. How do I stop the rot?'
A I genuinely don't understand how any business, large or small, does not treat customer responsiveness as a fundamental part of their operations. We've all had this experience – our calls put on hold, press 1 for this, 2 for that, and when you finally speak to someone, they are not familiar with your account or seem uninterested. It's frustrating, but customers stay loyal because they've grown accustomed to this treatment, or can't find a cheaper alternative, or find switching difficult.
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Glasgow Times
3 days ago
- Glasgow Times
The 'most beautiful cafe' in London that's a hidden gem
Towpath Cafe is on the edge of a canal on De Beauvior Crescent and serves dishes all made using local produce and fresh ingredients. Serving the likes of coffee and tea, the cafe has an impressive 4.3 out of 5 Google Reviews rating from more than 900 reviews. London's 'most beautiful cafe' you need to visit Towpath Cafe has long been popular among locals, but is often discovered by those walking along the canal. The cafe recently gained the attention of the Instagram page, The Girls Plate London, which branded the cafe "London's most beautiful canalside cafe". Sharing a reel of the spot, the post shared: "They [Towpath Cafe] serve seasonal dishes all made using local produce and fresh ingredients. "It's the perfect spot for brunch on a sunny day." The Instagram account added that visitors don't need to book a spot at the cafe, but can expect a short queue. Towpath Cafe has also earned praise from visitors on Tripadvisor, with one recent guest sharing: "The quality of the food was excellent, everything very flavoursome. "We were made welcome and the service from the staff was friendly and professional." Recommended Reading Another guest said: "Every dish was full of flavour with great combinations of ingredients. I found the staff charming and helpful." On Google Reviews, one guest gave the Towpath Cafe a five-star review, sharing: "The food is fantastic, with small sharing plates and great flavours. "The atmosphere on the canal is perfect and the service is very accommodating."
Irish Independent
28-07-2025
- Irish Independent
Dear Vicki: ‘My team has become slipshod with customer services. How do I stop the rot?'
Q I run a small business, and recently I've had a few clients either leave comments on Google Reviews or contact me directly to say they haven't received a reply from someone on my team. It's enough to start worrying me. We've always prided ourselves on being personal and responsive, but clearly we've let standards slip. What would you suggest we do to ensure this doesn't become a habit, and to eradicate it from our culture? A I genuinely don't understand how any business, large or small, does not treat customer responsiveness as a fundamental part of their operations. We've all had this experience – our calls put on hold, press 1 for this, 2 for that, and when you finally speak to someone, they are not familiar with your account or seem uninterested. It's frustrating, but customers stay loyal because they've grown accustomed to this treatment, or can't find a cheaper alternative, or find switching difficult.
Associated Press
27-07-2025
- Associated Press
Small Businesses Face Rising Threat of Fake Google Reviews Amid Growing Digital Trust Crisis
Vehicle Shipping Brokers Join the Front Lines in Combating Review Bombing and Online Reputation Attacks 'Fake reviews do far more than just hurt a business's reputation—they threaten the very foundation of trust that small companies rely on to survive.'— Andre Bramwell LOS ANGELES, CA, UNITED STATES, July 27, 2025 / / -- As online reviews become a critical factor in consumer decisions, small businesses across industries face an alarming rise in coordinated fake Google review attacks. This growing problem has evolved into a digital trust crisis, threatening the credibility of review platforms and the survival of honest businesses—especially in service-based industries like vehicle shipping. The Rising Menace of Fake Google Reviews Google Reviews have become essential for businesses, influencing customer trust and sales. But bad-faith actors increasingly exploit the system by posting false, misleading, or retaliatory reviews through fake or burner accounts. This 'review bombing' can cause severe damage by: -Undermining customer confidence -Reducing inquiries and sales -Forcing small businesses to spend significant time and resources fighting fraudulent feedback Why Vehicle Shipping is Especially Vulnerable The auto transport industry involves multiple parties—brokers, carriers, and customers—often spread geographically and operating under complex logistics. This setup can lead to communication gaps and misunderstandings. Unfortunately, some carriers or third parties exploit this complexity, posting fake reviews to retaliate or manipulate reputations. Industry insiders agree that while Google is vital for discovery, current review systems lack safeguards to protect service providers from these attacks. The Challenge of Addressing Fake Reviews Google offers tools to flag suspicious reviews, but many businesses find the process slow and often ineffective against large-scale campaigns. Discussions on forums like Reddit's r/GoogleMyBusiness reveal many owners facing weeks of relentless fake reviews, with limited support or transparency from Google. A Call to Action Small businesses urge platforms like Google to: -Require verified transactions before reviews in sensitive industries -Provide faster, more transparent dispute resolution -Invest in better AI and human moderation to identify and remove fake reviews promptly -Educate consumers on identifying genuine reviews -Such changes are crucial to restoring trust and protecting honest businesses. Commitment to Integrity by Bigfella Auto Express Despite these challenges, brokers like Bigfella Auto Express remain committed to transparency, thorough carrier vetting, and clear communication. Founded by Andre Bramwell, the company documents every step to ensure accountability. Customers are encouraged not to rely solely on star ratings but to verify providers through direct communication and evidence of service. For a deeper look at the impact of fake reviews, read Bigfella Auto Express's detailed blog: Fake Reviews, Real Damage: How Review Bombing is Hurting Honest Small Businesses About Bigfella Auto Express Based in Houston, Bigfella Auto Express is a vehicle shipping brokerage dedicated to honest, customer-first service. The company partners with vetted, insured carriers to provide reliable transport solutions nationwide. Media Bigfella Auto Express + +1 346-536-8700 email us here Visit us on social media: LinkedIn Instagram Facebook YouTube TikTok X Legal Disclaimer: EIN Presswire provides this news content 'as is' without warranty of any kind. We do not accept any responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you have any complaints or copyright issues related to this article, kindly contact the author above.
