Marks and Spencer gives huge update on online shopping recovery following cyber attack
M&S is still dealing with the fallout of its major cyber hacking scandal earlier this year. However, the firm has now given an update on when it expects to be "fully" recovered.
Back in April, the high street stalwart was forced to temporarily halt all online shopping operations for almost two months, leading to a major loss on this year's profits by around £300million.
Nevertheless, it seems the firm has been getting back on its feet, after it brought back part of its fashion ranges to buy online last month for Scotland, England and Wales, although Click and Collect orders remained unavailable.
Now Chief Executive Stuart Machin is said to have told shareholders in its annual meeting that it expects all online orders and shopping operations to be back up and running by next month.
As reported by the Guardian, M&S' boss is reported to have said: "I have previously highlighted that it would take all of June and all of July, maybe into August [to resume all of its operations].
"Within the next four weeks we are hoping for the whole of online to be fully on. We're hoping that by August we will have the vast majority of this behind us and people can see the true M&S."
The company is also said to then set to focus on getting its online operations fully back up and running at for its main distribution centre for clothing and homeware in Castle Donington.
M&S was the first in a line of cyber attacks that hit the UK high street this year, with the retailer said to have been targeted by a teenage hacking gang from the US known as Scattered Spider.
It's been reported that the attackers held the retailer to ransom after it deployed malicious software from a group known as DragonForce to partially disable its IT networks.
The attack, which disrupted all of its operation systems, didn't just affect online orders for its clothing and homeware, as shoppers also spotted bare shelves in Food Halls after it was forced to halt some of its popular meal deals.
After being crippled for seven weeks, M&S' website was then partially brought for shopping orders in June, with customers whose online and click and collect orders had been cancelled receiving an e-gift card from the firm.
However, after halting all its online systems on April 25, the high street store then confirmed in an update to customers that the ransomware attack had seen some of its customers' personal data stolen.
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Details said to have been stolen included names, home addresses, phone numbers or email addresses, as well as dates of birth and online order history.
The firm did confirm that no usable payment or card details, or account passwords were stolen.
Following the data breach confirmation, M&S was then faced with a multi-million pound lawsuit from Scottish customers.
Leading law firm Thompsons Solicitors launched the class action suit that could result in huge compensation pay-outs.
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