Japan-1st 'calm' spaces at station in Osaka offer sensory solace, yet hurdles remain
According to subway system operator Osaka Metro Co., the "calm down, cool down" spaces are a first of their kind to be set up within a railway station in Japan. However, Jiei Kato, the 19-year-old president of Crystalroad Inc., a company based in Tokyo's Chuo Ward that sells the same kind of facility, said that the spaces "still face a number of challenges." Kato himself has sensory sensitivities.
In 2020, Kato started research organization Kabin Lab to disseminate information and develop products for sensory sensitivity while conducting research and product development in collaboration with companies and universities.
In an online survey by Kabin Lab, over 80% of sensory-sensitive respondents said they have given up on outings due to the lack of rest areas.
According to Osaka Metro, Yumeshima Station has two "calm down, cool down" areas, each with two booths, positioned on either side of the ticket gates. Each box-shaped booth placed along a wall is about 1.8 meters high, 1.5 meters wide and 1.5 meters deep, and contains a grey sofa.
On a visit in March, Kato said he had a good first impression as the booth's exterior is black, the same color as the walls, and it is located in a place where not many people seem to come. On the downside, however, it lacked a roof and had direct light from above, while the walls were made of a reflective material, making him feel it was too bright. Furthermore, the entrance to the adjoining booth was close, making it hard to ignore those nearby.
Kato commented, "People with sensory sensitivities, especially those with psychological conditions, have a strong desire not to be seen coming and going." There was also no indicator the booth was in use, making Kato worry about the possibility of someone entering.
The calm-down spaces are installed in a number of places at the Expo 2025 venue. One, which Kato worked on as an adviser, has its own separated room that blocks outside noise and allows the user to adjust the lighting.
When the Mainichi Shimbun conveyed Kato's feedback to Osaka Metro, an official responded by saying that the concept is at the halfway stage. Regarding the brightness, the official reported that users with other disabilities felt it was dark, so it was not possible to create a space in line with everyone's needs.
The official added that the ideal of a closed space with a roof where users can adjust lighting presents challenges in terms of security and equipment. Regarding the closeness of the entries to each booth, the official explained that not much station space was available for the rest areas.
However, after hearing about the concerns over a lack of an in-use indicator, one that lights up as the spaces are occupied was installed. Yet since there is just one for both spaces, it can prove difficult to know which, or whether both, of them are in use. Additionally, the lamp is motion detection-based, so if the person inside stays still, it'll shut off. The official said they wish to improve the system based on user feedback.
While pointing out the areas for improvement at the facilities in Yumeshima Station, Kato said he welcomes a broader introduction of the calm-down spaces in stations and elsewhere. He agreed that they can pose a challenge considering the difficulty of hearing emergency announcements if they are fully noise-blocking. Another potential problem with the calm-down facilities is the possibility of misuse for criminal activities.
Talking about his hopes for their spread going forward, Kato remarked, "Even if the calming down spaces are not actually used, their mere presence provides a sense of security and increases the choices for where to go out."
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