Astonishing petrol station 'overcharge' that every Aussie needs to know about
Multiple visitors to Reddy Express (formerly known as Coles Express) noticed their transaction had been repeated, sometimes over more than 100 times, on Saturday.
Calling into 2GB radio on Wednesday, a Sydney man named Steve said he was charged 134 times for a payment of around $106.
The total of his transactions came to an eye-watering $14,204.
Another man, Angelo, said his daughter had spent $6 on a drink and a chocolate at a Reddy Express and was charged for the transaction 104 times.
Aussies impacted by the glitch were given a phone number to contact, which was said to lead to an automated voice message.
The voice message said Reddy Express was aware of the issue, and that customers would be reimbursed within two to seven days.
Angelo said that his daughter would soon be travelling overseas, and was concerned over whether she would be refunded before she left.
Reddy Express has since issued an apology about the glitch, revealing it was a widespread issue across their stores over the weekend.
'On Saturday (31/5) a technical issue led to intermittent EFTPOS errors affecting some guests paying by credit or debit card at Reddy Express stores,' a statement said.
'In some cases, this has resulted in guests being charged more than once for their transaction.
'We are working to reverse any duplicate transactions as quickly as possible.
'In most cases, people should have seen the refund appear in their debit or credit card accounts by now.
'If you have not yet received a refund or have not yet contacted us, please contact us now via our customer service office contactus-retail@vivaenergy.com.au or call 1800 656-055.
'Reddy Express sincerely apologises to any impacted guests.'
Anyone who made a purchase at a store is urged to check their transaction history.
More than 700 Coles Express servos across Australia were rebranded to Reddy after they were sold to petrol and diesel supplier Viva Energy in 2023.
In 2024, a similar 'duplicate payments' glitch hit Commonwealth Bank, with furious customers demanding answers after money ' disappeared' from their accounts.
Hundreds of customers reported seeing multiple payments on their accounts on Saturday morning, with some experiencing overdrawn accounts, while others were left stranded with no money to travel.
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