Bahrain International Airport Recognized with Prestigious ACI ASQ Award for Best Airport in Arrivals
Justin Erbacci, Director General of ACI WORLD, congratulated Bahrain International Airport on this recognition, stating, 'Bahrain International Airport's dedication to passenger experience is truly commendable. Winning the ASQ Award for Best Airport at Arrivals is a testament to their commitment to excellence and their ability to create a welcoming and efficient arrival process. Their ongoing efforts towards enhancing the passenger experience continues to inspire all of us.'
BAC achieved this recognition through a comprehensive strategy encompassing rigorous data collection via ACI-compliant passenger surveys, collaborative development of targeted improvement plans with key airport entities, and continuous performance monitoring. This included focused enhancements to passport control, cleanliness, baggage claim, and wayfinding, alongside stakeholder workshops and a BIA award scheme to foster a culture of service excellence. Driven by passenger feedback, these enhancements demonstrably reduced wait times, improved navigational clarity through enhanced signage, and cultivated a more welcoming and enjoyable overall ambiance. Furthermore, BAC's investment in continuous staff training ensures the delivery of consistently exceptional customer service.
BAC remains dedicated to continuously enhancing the passenger experience at BIA and looks forward to welcoming travellers from across the globe.
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