Latest news with #AirportServiceQuality
Barnama
a day ago
- Business
- Barnama
MAHB Enhances KLIA T1 With RM30 Mln Upgrades To Improve Passenger Experience
BUSINESS SEPANG, July 15 (Bernama) -- Malaysia Airports Holdings Bhd (MAHB) has invested RM30 million in the first half of 2025 to improve overall passenger experience and operational efficiency at Kuala Lumpur International Airport Terminal 1 (KLIA T1), marking the group's first major airport upgrade since its privatisation in February. KLIA T1 general manager of operations Abd Hasman Abd Muhimim said that with the rollout of 14 improvements and new features, MAHB hopes to raise KLIA's Airport Service Quality (ASQ) score and improve its Skytrax ranking. He said the enhancements are also part of MAHB's preparation to welcome an expected influx of passengers to KLIA, as Malaysia gears up to host the 47th ASEAN Summit in October and Visit Malaysia Year 2026. 'For these enhancements, we do not set any budget cap. We will continue to invest in upgrading all facilities at KLIA. 'This is especially important as, in the first half of 2025, KLIA has recorded 30.1 million passengers, a 9.9 per cent increase compared to the same period last year,' he told reporters during a media walkabout here. Members of the media were briefed on the improvements made at KLIA during the session. Among the key upgrades focused on improving processing speed and reducing congestion, MAHB has implemented a proof-of-concept open-belt bag-drop system comprising five mobile check-in units, capable of handling up to 10 times more baggage per hour than conventional counters. At the domestic security checkpoints, lanes have been reconfigured with extended trays and designated areas for unpacking and repacking, increasing throughput from 770 passengers per hour to 1,569 passengers per hour, with average wait times now reduced to under five minutes. For international departures, nine new self-scanning boarding pass lanes have replaced six manual counters.
Yahoo
06-06-2025
- Business
- Yahoo
DIA travelers happier with security screening since new checkpoint opened, airport says
DENVER (KDVR) — Customer satisfaction for security screening at Denver International Airport has improved since the opening of the airport's West Security Checkpoint in February 2024, the airport revealed Thursday. DIA said its score for 'ease going through security screening' improved by 13% to 4.2 out of 5, since the opening of the new checkpoint, while its 'waiting time: security screening' score rose 19% to a 4.18 out of 5. Measles exposure sites now include Denver, Glendale, Windsor grocery stores: List The data was collected from the DIA's Airport Service Quality quarterly service results. The survey measures passenger satisfaction across a number of airport experiences, DIA said. 'The ASQ data shows that DEN's Great Hall Project is already improving the overall experience of our airport. Once the East Checkpoint opens in August, we fully expect that passengers will find the process of going through security to be even easier,' DIA CEO Phil Washington said in a statement. The DIA's overall satisfaction score is 4.06 out of 5, as of March 2025, the airport said. The survey for overall satisfaction includes the experience of arriving at the airport, the check-in process, the security screening, border/passport control, the shopping and dining experience, cleanliness and comfort of gate areas, wayfinding, Wi-Fi, bathroom cleanliness and overall airport atmosphere. Littleton man missing since 2024 located in Colorado River nearly full year later Washington said he expects the satisfaction score to increase further once the airport is finished with the final phase of its Great Hall construction program, which involves a full build-out of the Jeppesen Terminal. 'By 2027, when Great Hall construction will be complete, the experience of going through security, meeting loved ones, and enjoying the Jeppeson Terminal's art, dining, and retail options will be transformative,' Washington said. Copyright 2025 Nexstar Media, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.
New Straits Times
30-05-2025
- Business
- New Straits Times
Langkawi airport sees 10pct passenger growth in first quarter
LANGKAWI: The Langkawi International Airport (LIA) recorded 666,241 passenger movements in the first quarter of this year, marking a nearly 10 per cent jump compared to the same period last year. Malaysia Airports managing director, Datuk Mohd Izani Ghani, said the achievement is a positive indicator that LIA is on the right track to securing international recognition for the fifth time this year. "LTAL recorded 666,241 passenger movements from January to March this year, reflecting a rise of nearly 10 per cent compared to 607,306 passengers in the same period last year. "This figure signals healthy growth and momentum following LIA's previous success in winning the Best Airport in Asia-Pacific Award (2–5 million passengers' category) for four consecutive years since 2021. "This award is part of the Airport Service Quality (ASQ) Awards Programme by Airports Council International (ACI)," he said during a high-tea event here today. For the record, LIA received the award in 2021, 2022, 2023, and most recently in March last year. Mohd Izani added that the airport had once recorded three million passengers annually before the Covid-19 pandemic and is now showing signs of recovery, thanks to growth in both domestic and international tourism. "This international recognition is not just a success story, but a reflection of consistency, pride, and commitment in ensuring every passenger's journey is a meaningful experience," he said. He also expressed appreciation for the contributions of 23 Malaysia Airports staff stationed at LIA, whose dedication has helped the organisation achieve excellence in service at a global level. "Collective effort and strong cooperation among staff members are crucial in maintaining passenger satisfaction, operational efficiency, and high service quality," he added.
Yahoo
07-05-2025
- Business
- Yahoo
The least expensive airport to fly from in Texas: Data
(NEXSTAR) — Though the Lone Star State has dozens of major airports across its wide expanse, one Texas airport was recently found to be the cheapest to fly out of in the state. With air travel growing more expensive with inflation, it's not a bad time to shop around when buying tickets. To determine America's most inexpensive airports, personal finance outlet FinanceBuzz combed through 2024 U.S. Department of Transportation airfare data for the country's busiest airports. Overall, FinanceBuzz found the least expensive airport to fly from in the U.S is Fort Lauderdale Hollywood International Airport in Florida, which had an average airfare cost of $265.32. Texas bill would cut school funding over teacher support for gender transitions Here in Texas, Dallas Love Field (DAL) was found to be the most cost-effective airport to fly from. The smaller of the two airports located in Dallas, Love Field has an average airfare cost of $337.15 — a $7.07 decrease from the previous year, says FinanceBuzz. Dallas Love Field was ranked as the 10th least-expensive airport nationally — the only Texas airport to rank quite so high. Here's how Texas' other airports fared (no pun intended): Cost rank Airport Average airfare $ change over previous year 32. San Antonio International Airport (SAT) $398.90 +$16.22 33. Austin-Bergstrom International Airport (AUS) $398.98 +$28.68 35. Bush Intercontinental Airport (IAH) $406.23 -$3.11 38. Dallas/Fort Worth International Airport (DFW) $415.35 -$5.87 Earlier this year, Dallas Love Field and Dallas Forth Worth International were both named among the Best Airports by the Airports Council International. The council's annual Airport Service Quality report aims to recognize excellent customer experience from over 400 participating airports in 110 countries, according to the organization. Dallas Love Field was one of two airports recognized as 'best' in the 15-25 million passengers-per-year category, while DFW was among three airports recognized as 'best' that serve over 40 million passengers per year. 5 questions about Musk's new Texas towns, Starbase and Snailbrook Moreover, J.D. Power's 2024 North America Airport Satisfaction Survey ranked DFW fifth nationally for overall customer satisfaction (in the 'mega airport' category). Bush Intercontinental, meanwhile, ranked 14th nationally, though it ranked below the national average for customer satisfaction. Alternatively, Dallas Love Field ranked fourth nationally for 'large airports' for overall customer satisfaction. Houston's Hobby Airport was also ranked sixth nationally, several spots ahead of Austin-Bergstrom International, which came in 11th nationally. Copyright 2025 Nexstar Media, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed. For the latest news, weather, sports, and streaming video, head to KXAN Austin.
Time of India
28-04-2025
- Time of India
Indore slips to fourth spot among best airports of India: ASQ survey
Indore: Indore's Devi Ahilyabai Holkar Airport has slipped to the fourth position among the top airports in India during the first quarter of 2025 (Jan to March). Indore airport was second in the ranking in the final quarter of previous year. Despite once holding the top spot, Indore airport struggled to improve its ranking in passenger amenities. With a score of 4.94, Trichy Airport secured the top position, followed by Goa in second and Kolkata in third place. Indore airport failed to meet expectations in passenger facilities during the first quarter of this year. Lower scores across several parameters led to its compromise at the fourth position in the national ranking of best airports, according to the recently released Airport Service Quality (ASQ) survey report. In the first ASQ survey report of the year, Goa, Kolkata, Indore, and Pune airports all received an identical score of 4.92. In such cases, the ranking is determined based on the Asia Pacific rankings. In the Asia Pacific region, Goa was ranked 56th, Kolkata 57th, Indore 58th, and Pune 59th, leading to Indore's fourth place in national ranking despite the equal score. This was the second consecutive quarter where Trichy Airport held the top rank. In 2024, Indore Airport's rankings were 12th in both the first and second quarters, improving to fourth in the third quarter and then second in the final quarter. The airport management stated that continuous improvements are being made to the facilities and the impact will be visible in the upcoming quarters. Indore airport secured the 10th rank in the annual survey for 2024, with a score of 4.92 out of 5. This ranking was influenced by its performance outside the top 10 in the initial two quarters. Subsequently, the airport enhanced its facilities, reaching the top 5 in the last two quarters of the year.
