Alaska Airlines Reveals Details of Nationwide Outage
Newsweek AI is in beta. Translations may contain inaccuracies—please refer to the original content.
Alaska Airlines has revealed that an "unexpected failure" of a critical piece of hardware caused an IT outage that led to its entire fleet being temporarily grounded on Sunday.
The airline announced a ground-stop of its aircraft, including planes flying under its Horizon Air brand, at around 8 p.m. PT. The issue was resolved after around three hours, but knock-on delays continued into Monday.
Responding to the incident, Alaska Airlines told Newsweek in a statement: "We're working to get our operations back on track today at Alaska Airlines and Horizon Air after a significant IT outage Sunday night resulted in a system-wide ground stop of flights, which was lifted at 11 p.m. Pacific.
"A critical piece of multi-redundant hardware at our data centers, manufactured by a third-party, experienced an unexpected failure. When that happened, it impacted several of our key systems that enable us to run various operations, necessitating the implementation of a ground stop to keep aircraft in position. The safety of our flights was never compromised."
An Alaska Airlines plane departing Los Angeles International Airport in March, 2024.
An Alaska Airlines plane departing Los Angeles International Airport in March, 2024.
DANIEL SLIM/AFP via Getty Images
The airline added: "Since Sunday evening, we've had more than 150 flight cancellations, including 64 cancellations today. Additional flight disruptions are likely as we reposition aircraft and crews throughout our network.
"The IT outage is not related to any other current events, and it's not connected to the recent cybersecurity incident at Hawaiian Airlines.
"We are currently working with our vendor to replace the hardware equipment at the data center.
"We appreciate the patience of our guests whose travel plans have been disrupted. We're working to get them to their destinations as quickly as we can. Before heading to the airport, we encourage flyers to check their fight status."
This is a developing story. More to follow.
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