‘Misled on Haj package' claim
Published on: Saturday, June 28, 2025
Published on: Sat, Jun 28, 2025
By: Lagatah Toyos Text Size: According to Sapariah, the losses included return MAS flight tickets between Tawau and Kuala Lumpur, excess baggage charges for domestic flights in Saudi Arabia, and expenses for frozen food and other necessities—with some items supported by receipts and some without. TAWAU: The Consumer Claims Tribunal has fixed July 24 for the hearing of a case in which a female teacher is claiming RM10,000 in compensation from a company that offered a Hajj package. Tribunal President Larina Wong Shiao Yee said the claimant, Sapariah Muhammad, filed the claim against Tripz HR Sdn Bhd on May 14, 2025. In her claim, the teacher alleged that the company had misled her with the Hajj package it offered. She had paid for a Hajj worker visa and a Haji Tasreh visa package but was only issued a tourist visa. Despite paying for the worker visa package, Sapariah claimed she received only a tourist visa before departing from Tawau. She also alleged that the company misused the tourist visa for the purpose of performing Hajj. Furthermore, the claimant said she felt manipulated and deceived after being instructed to lie about her true purpose of travel to Saudi Arabia, both at the Kuala Lumpur International Airport (KLIA) and upon arrival in Riyadh. She incurred losses amounting to RM10,000, as not all payments were refunded after she cancelled her trip while at KLIA. According to Sapariah, the losses included return MAS flight tickets between Tawau and Kuala Lumpur, excess baggage charges for domestic flights in Saudi Arabia, and expenses for frozen food and other necessities—with some items supported by receipts and some without. The teacher had initially paid a total of RM37,305 for the Hajj package, which included payments to the company's account, the agent's account, and other related expenses. However, she only received a partial refund of RM27,305. She was originally scheduled to perform the Hajj and Ziarah pilgrimage from May 17 to June 28, 2024. Meanwhile, the company's legal adviser, Hanif Osman, requested a new mention date to allow time to review the documents and claim details submitted. Larina then fixed July 24 as the next hearing date and instructed both the claimant and respondent to attend with any relevant witnesses or supporting documents. * Follow us on our official WhatsApp channel and Telegram for breaking news alerts and key updates! * Do you have access to the Daily Express e-paper and online exclusive news? Check out subscription plans available.
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