Immigration launches MyVisa 2.0 for faster, fully digital visa applications
The system, which will go live on Aug 1, is an enhancement of the original MyVisa platform introduced on Dec 1, 2021.
"MyVisa 2.0 is designed as an integrated digital platform to provide a faster, safer and more efficient visa application experience, in line with the expectations of citizens and international visitors who prioritise convenience in public services.
"The upgraded platform features advanced technologies such as Optical Character Recognition (OCR), real-time notifications, smart automation and a dedicated mobile application for applicants," it said.
MyVisa 2.0 enables a fully digital visa application process — from passport scanning, document uploads and virtual interviews to real-time tracking, eVisa approval with QR codes and interactive assistance through live chat where applicants will no longer be required to visit Malaysian missions abroad.
Immigration Department director-general Datuk Zakaria Shaaban said the new system incorporates artificial intelligence (AI) to improve efficiency and security.
"Applicants will no longer need to visit our offices. AI will verify their location, process applications and, if necessary, interviews will be conducted virtually using the system. This is part of the improvements under MyVisa 2.0.
Zakaria said the system targets foreign nationals who require visas to enter Malaysia.
"For countries that do not require a visa, this does not apply. However, source countries such as Bangladesh still require visas, even for tourist visits, so they will use the MyVISA application system," he said.
He said applicants for long-term passes, such as students and foreign workers applying for Temporary Employment Visit Passes (PLKS), must also apply for a visa before entering the country.
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