CPA warns online vendors to adhere to law
Muscat -The Consumer Protection Authority (CPA) has issued a reminder to all online vendors operating in Oman, urging them to adhere strictly to the provisions of the Consumer Protection Law and its Executive Regulations. This move is part of ongoing efforts to ensure a safe and transparent digital marketplace for consumers across the country.
In its statement, the CPA highlighted that these legal requirements are essential for safeguarding consumer rights in the growing e-commerce sector, which has seen significant expansion in Oman over the past few years. With more businesses moving online and consumers increasingly relying on digital platforms for their purchases, the authority stressed the importance of regulatory compliance to build trust and accountability in the market.
According to Article 33 of the Consumer Protection Law, vendors, advertisers, and agents conducting business online -whether based in Oman or represented by a local agent – are required to meet a series of obligations when entering into remote or electronic contracts. These obligations are legally binding and are designed to ensure that consumers receive full transparency and fair treatment in online transactions.
Among the key requirements outlined in the law, online providers must obtain prior approval from the relevant authorities before offering goods or services electronically. They are also required to present products on their digital platforms in a manner that reflects their actual form, ensuring that consumers are not misled. Furthermore, vendors must clearly communicate the location, date, and method of product delivery, and must establish an exchange and return policy that aligns with the Law's provisions – guaranteeing consumer rights are not compromised.
The CPA continues to monitor e-commerce activities and urges consumers to report any violations they encounter. Vendors are encouraged to review their practices and make necessary adjustments to remain compliant, as failure to do so could result in legal consequences.
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Observer
6 days ago
- Observer
Royal Decree promulgates Income Tax Law
Muscat: His Majesty Sultan Haitham bin Tarik on Sunday issued Royal Decree No (56/2025) promulgating the Personal Income Tax Law, after the same was presented before the Council of Oman. Article (1) states that the 'Personal Income Tax Law', attached to this decree, shall be enforced. Article (2) stipulates that the Chairman of the Tax Authority shall issue the Executive Regulation of the law attached to this decree within one year of the date of publication of the same in the Official Gazette. The Chairman of the Tax Authority shall also issue the decisions necessary for the implementation of the Law's provisions. Article (3) cancels the clause (1) of the article (18-bis) of the Income Tax Law issued by Royal Decree No (28/2009). It also cancels all that contradicts the attached law or contravenes its provisions. Article (4) says that this decree shall be published in the Official Gazette and enforced from January 1, 2028.
Observer
18-06-2025
- Observer
FSA issues warning to Barka water and power company
MUSCAT: The Financial Services Authority (FSA) has issued an official warning to Barka Water and Power Company (SAOG) for breaching disclosure requirements under the Executive Regulations of the Capital Market Law. According to Administrative Decision No. 12/2025, the company failed to comply with Articles 291, 293, and 298 of the regulations issued under Decision No. 1/2009. The violations pertain to the company's failure to disclose, in a timely manner, material information regarding the extension of power and water purchase agreements with Nama Power and Water Procurement Company (SAOC). Additionally, Barka Water and Power Company did not adequately disclose information about the awarding of a contract related to power and water desalination using the multi-stage flash distillation method. The company also neglected to confirm, deny, or correct material information that had been publicly disclosed by one of its major shareholders. The FSA's action is based on Article 58/A of the Securities Law issued by Royal Decree No. 46/2022, which authorises the Authority to impose necessary penalties in cases of disclosure violations. The Authority reiterated its commitment to upholding transparency and discipline in the financial market. It underscored the importance of listed companies adhering to timely and accurate disclosure of material information in order to safeguard investors' interests and enhance confidence in the market. The FSA urged all public joint-stock companies to fully comply with the applicable legal and regulatory frameworks governing the capital market.
Times of Oman
17-06-2025
- Times of Oman
Seminar discusses challenges, innovative solutions for local products in North Al Batinah
Sohar: A seminar titled 'The Local Product as an Added Value: Challenges and Innovative Solutions'* was held on Tuesday in Sohar. It was organised by the Omani Consumer Protection Association in cooperation with the Directorate General of Consumer Protection in North Al Batinah Governorate. The event saw participation from several government and private sector institutions in the governorate. The seminar comes within the framework of cooperation and coordination between the Consumer Protection Authority and the Omani Consumer Protection Association across various fields, including awareness-raising. It highlighted the local product as an added value through multiple working papers presented during the event. The symposium aimed to raise comprehensive awareness about the importance of local products in supporting the national economy and achieving sustainable development in the Sultanate of Oman, as they are one of the key pillars of long-term economic growth. It addressed the challenges facing local products, such as competition from imported goods and high production costs, while proposing effective strategies to enhance competitiveness in local and international markets. Additionally, it discussed the role of media, marketing, and promotion of Omani products through impactful awareness campaigns to elevate consumer consciousness.
