Woman Faces Dilemma After Son and Mother-in-Law Suffer Over 80 Bug Bites at High-End Resort
Wondering what to do next, she asked the forum, 'Am I being unreasonable to request a full refund from the resort as we have had a really horrifying experience?'
The majority of users agreed she should push for a full refundA 'horrifying experience' is bugging a woman whose son and mother-in-law suffered bug bites during their family vacation at a high-end resort.
The woman chronicled the vacation horror story on the community forum Mumsnet, where she asked people how she should handle the situation.
'Me, my partner, son and mother-in-law (MIL) have paid a huge amount to stay in a resort,' she explained. 'After the first night, MIL had what we thought to be mosquito bites all over her arms and chest. They were blistering and weeping. The doctor gave her an injection antihistamine and directed us to stay in our room for 72 hours.'
'The next morning, MIL woke up with over 80 bites over her body, face, back and hands,' she added. 'The doctor confirmed it was bed bugs.'
The doctor told the mother-in-law to stay inside for 72 hours.
'The resort moved MIL to another room, meaning that 5 days of our holiday we have all been cooped up in a room, and me and my partner have been taking turns in taking little one to the pool,' she wrote.
'Now we have found bites on our 2-year-old,' she continued. 'We're not sure what to do. MIL is emotionally distressed and it's so bad. The bites are so swollen, and some have even popped so badly that her skin is raw.'
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Wondering what to do next, she asked the Mumsnet forum, 'Am I being unreasonable to request a full refund from the resort as we have had a really horrifying experience?'
In a poll under her post, 98% of the nearly 2,000 voters chose the 'You are NOT being unreasonable' voting option.
'Contact your travel company/agent/rep NOW,' one reader replied. 'Take photos and keep notes of everything. Get a written note from the doctor. This won't get resolved now, but the more you do in real time the less wriggle room the company will have.'
Another recommended that she 'push for a full refund + compensation.'
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