Latest news with #AbdHasmanAbdMuhimim
Malaysiakini
13 hours ago
- Business
- Malaysiakini
MAHB Enhances KLIA T1 with RM30mil in Upgrades for Smoother Travel
KL International Airport (KLIA) Terminal 1 is undergoing a major transformation as Malaysia Airports Holdings Bhd (MAHB) ramps up efforts to enhance the passenger experience and boost operational efficiency. In the first half of 2025, MAHB invested RM30 million into a series of upgrades, the company's first large-scale enhancement project since its privatisation in February. The move comes as Malaysia prepares to host the 47th ASEAN Summit in October and gears up for Visit Malaysia Year 2026, both of which are expected to drive a surge in international and domestic travel. The upgrades reflect MAHB's drive to position KLIA as a world-class international hub, one that is efficient, inclusive, and future-ready, according to KLIA Terminal 1 General Manager of Operations, Abd Hasman Abd Muhimim. KLIA has already recorded 30.1 million passengers in the first half of 2025, a 9.9 percent increase compared to the same period last year, underscoring the need for improved capacity and service quality. Smarter Systems, Smoother Journeys Among the 14 new features and enhancements are innovations aimed at reducing congestion and speeding up passenger processing throughout the terminal. During Malaysiakini's visit on Monday, July 15th, the Aerotrain service which officially resumed operations on July 1st after several months of suspension was running smoothly, with a steady stream of passengers boarding at both the main terminal and satellite building. The scene signalled renewed public confidence in the service. A key highlight among the upgrades is a proof-of-concept open-belt bag-drop system, featuring five mobile check-in units capable of handling up to 10 times more baggage per hour than conventional counters helping to ease bottlenecks at departure areas. Security screening processes have also been streamlined. At domestic checkpoints, lanes have been reconfigured with extended trays and repacking zones, increasing passenger throughput from 770 to 1,569 people per hour. Wait times have now been reduced to under five minutes on average. For international departures, nine self-scanning boarding pass lanes have replaced six manual counters, enabling faster processing with easy-to-follow digital instructions. MAHB has also introduced priority immigration counters for families with children, senior citizens, pregnant women, and passangers with reduced mobility, part of a broader effort to make KLIA more inclusive and accessible.. Boosting comfort, safety and accessibility MAHB has not only focused on speed but also comfort and safety. Three paramedic teams on e-scooters, equipped with oxygen tanks, trauma kits, and automated external defibrillators (AEDs), have been deployed throughout the terminal, including the satellite building, to enhance emergency response readiness. A fleet of 5,000 passenger trolleys has been replaced with lightweight, strap-free models fitted with brakes for easier and safer handling. Meanwhile, 54 standard parking bays have been converted into 36 wider, family-friendly lots located closer to the terminal entrance. The move comes in response to internal data showing that around 20 percent of KLIA passengers travel with children, prompting MAHB to expand parking options that better accommodate families. In line with efforts to make the terminal more family-friendly and culturally distinctive, MAHB has introduced a new orangutan-themed indoor playground at the Kids Zone in the Satellite Building. In terms of accessibility, 80 public washrooms have been upgraded with wider entrances, sensor taps, and emergency call buttons. Additionally, 50 wheelchairs are now available free of charge at key passenger areas. Travelling parents can also expect greater convenience. MAHB has introduced two themed nappy-changing rooms equipped with baby cots, hot water dispensers, and feeding areas, with three more scheduled for completion by August. To infuse the airport experience with a touch of local identity, MAHB has installed two large murals featuring cultural elements from Penang and Melaka at Piers H and G. These visual installations are part of MAHB's ongoing efforts to make KLIA more than just a transit point but a gateway to Malaysia's heritage and hospitality. 'We're not just building a functional airport, we're building a welcoming experience,' said Abd Hasman. With more international traffic expected in the coming months, MAHB is positioning KLIA Terminal 1 to meet future demands while delivering a world-class travel experience rooted in Malaysian warmth and character. As Malaysia prepares to welcome the region and the world, KLIA Terminal 1's latest upgrades reflect not just an investment in infrastructure, but a renewed commitment to service, safety and cultural identity.
The Star
3 days ago
- Business
- The Star
A better travel experience at KLIA
SEPANG: Kuala Lumpur International Airport (KLIA) Terminal 1 has undergone a RM30mil upgrade in the first half of the year, unveiling 14 new initiatives designed to offer passengers a smarter, faster and more welcoming travel experience. These enhancements come at a strategic time, as Malaysia prepares to host the 47th Asean Summit in October and intensifies efforts for Visit Malaysia 2026. Abd Hasman Abd Muhimim, general manager of operations for KLIA Terminal 1, said the upgrades reflect Malaysia Airports Holdings Bhd's (MAHB) ongoing commitment to position KLIA as a world-class, efficient and inclusive international hub. 'As of the first half of 2025, KLIA has recorded 30.1 million passengers, marking a 9.9% increase compared to the same period last year. 'Our aim is to reduce queuing times and improve operational efficiency at every touchpoint. We continuously assess current needs and will expand facilities wherever necessary to ensure KLIA delivers the best possible service,' he told reporters at KLIA yesterday. Health patrol: Paramedics making their rounds at KLIA Terminal 1. — AZHAR MAHFOF/The Star Among the key enhancements is the deployment of paramedics on e-scooters for emergency response. The scooters, stationed at key areas in the main and satellite terminals, are equipped with oxygen tanks, trauma kits and automated external defibrillators (AEDs). 'Well-trained paramedics can now arrive at the scene within three minutes to handle a range of emergencies, from cardiac arrests to minor injuries. This significantly reduces response times and improves overall passenger safety,' said Abd Hasman. Additionally, 36 family-friendly parking bays have been introduced, converted from 54 standard bays and located on various levels of the short-term car park. Abd Hasman explained that this move came in response to the increasing number of families travelling through KLIA, prompting the airport to provide more tailored and convenient facilities. To support mobility and accessibility, MAHB is also rolling out 100 new wheelchairs, with 50 already available free of charge at key locations throughout the terminal, including the main terminal building and satellite concourses. Abd Hasman said 80 washrooms have been upgraded with wider entrances, sensor taps, grab bars and floor-level emergency call buttons. Passenger convenience has been further enhanced by replacing 5,000 outdated baggage trolleys with lighter, more stable models featuring strap-free handles and built-in brakes. Passenger processing has seen significant upgrades as well. A mobile bag-drop system has been introduced on a trial basis, enabling the processing of 10 times more luggage than traditional counters. At the domestic security checkpoint, enhanced tray lanes and unpack/repack zones have doubled screening capacity to 1,500 passengers per hour, reducing wait times to under five minutes. Self-service capabilities have also been expanded, with nine automated boarding pass scanners now operational at international airside entry points – up from just six manual lanes previously – offering faster, more contactless processing. To facilitate smoother departures for passengers requiring assistance, two additional immigration priority counters have been added. These serve families with young children, the elderly, expectant mothers and passengers with reduced mobility. Clearer signage has been introduced to ensure these counters are easily located. Beyond functional improvements, the upgrades also enhance the overall ambience of the terminal. New heritage-themed wall installations celebrate Malaysian culture and identity, creating visually engaging public spaces. Wayfinding at Aerotrain stations has been improved to help passengers navigate easily, while the Kids Zone at Gate C30 has been revitalised with an orangutan-themed playground to provide an interactive and fun space for children.
Barnama
3 days ago
- Business
- Barnama
MAHB Enhances KLIA T1 With RM30 Mln Upgrades To Improve Passenger Experience
BUSINESS SEPANG, July 15 (Bernama) -- Malaysia Airports Holdings Bhd (MAHB) has invested RM30 million in the first half of 2025 to improve overall passenger experience and operational efficiency at Kuala Lumpur International Airport Terminal 1 (KLIA T1), marking the group's first major airport upgrade since its privatisation in February. KLIA T1 general manager of operations Abd Hasman Abd Muhimim said that with the rollout of 14 improvements and new features, MAHB hopes to raise KLIA's Airport Service Quality (ASQ) score and improve its Skytrax ranking. He said the enhancements are also part of MAHB's preparation to welcome an expected influx of passengers to KLIA, as Malaysia gears up to host the 47th ASEAN Summit in October and Visit Malaysia Year 2026. 'For these enhancements, we do not set any budget cap. We will continue to invest in upgrading all facilities at KLIA. 'This is especially important as, in the first half of 2025, KLIA has recorded 30.1 million passengers, a 9.9 per cent increase compared to the same period last year,' he told reporters during a media walkabout here. Members of the media were briefed on the improvements made at KLIA during the session. Among the key upgrades focused on improving processing speed and reducing congestion, MAHB has implemented a proof-of-concept open-belt bag-drop system comprising five mobile check-in units, capable of handling up to 10 times more baggage per hour than conventional counters. At the domestic security checkpoints, lanes have been reconfigured with extended trays and designated areas for unpacking and repacking, increasing throughput from 770 passengers per hour to 1,569 passengers per hour, with average wait times now reduced to under five minutes. For international departures, nine new self-scanning boarding pass lanes have replaced six manual counters.
The Sun
3 days ago
- Business
- The Sun
KLIA T1 upgrades with RM30 mln for better passenger experience
SEPANG: Malaysia Airports Holdings Bhd (MAHB) has allocated RM30 million for upgrades at Kuala Lumpur International Airport Terminal 1 (KLIA T1) in the first half of 2025. The improvements aim to enhance passenger experience and operational efficiency, marking MAHB's first major upgrade since privatisation in February. KLIA T1 general manager of operations Abd Hasman Abd Muhimim stated that 14 new features and upgrades will help raise the airport's service quality scores. The enhancements also prepare KLIA for higher passenger traffic, particularly with Malaysia hosting the 47th ASEAN Summit in October and Visit Malaysia Year 2026. 'For these enhancements, we do not set any budget cap. We will continue to invest in upgrading all facilities at KLIA,' he said during a media briefing. Passenger numbers have already risen by 9.9 per cent in the first half of 2025, reaching 30.1 million compared to the same period last year. Key upgrades include an open-belt bag-drop system with five mobile check-in units, increasing baggage handling capacity tenfold. Domestic security lanes have been redesigned with extended trays, cutting wait times to under five minutes and doubling processing speed. International departures now feature nine self-scanning boarding pass lanes, replacing manual counters for faster processing. Additional improvements include priority immigration lanes for families and passengers with reduced mobility, as well as emergency response teams on e-scooters equipped with medical supplies. Passenger comfort has been boosted with 5,000 new lightweight trolleys, wider parking bays, and upgraded washrooms with sensor taps. Cultural elements have also been introduced, including heritage murals from Penang and Melaka, while young travellers can enjoy an orangutan-themed playground at Gate C30. - Bernama
Straits Times
4 days ago
- Business
- Straits Times
Malaysia's KLIA terminal gets $9m makeover for better, faster travel experience
Find out what's new on ST website and app. These enhancements come as Malaysia prepares to host the 47th Asean Summit in October. SEPANG, Selangor - Kuala Lumpur International Airport (KLIA) Terminal 1 has undergone a RM30 million (S$9 million) upgrade in the first half of the year, unveiling 14 new initiatives designed to offer passengers a smarter, faster and more welcoming travel experience. These enhancements come at a strategic time, as Malaysia prepares to host the 47th Asean Summit in October and intensifies efforts for Visit Malaysia 2026. General Manager of Operations for KLIA Terminal 1 Abd Hasman Abd Muhimim said the upgrades reflect Malaysia Airports Holdings' (MAHB) ongoing commitment to positioning KLIA as a world-class, efficient and inclusive international hub. 'As of the first half of 2025, KLIA has recorded 30.1 million passengers, marking a 9.9 per cent increase compared to the same period last year. 'Our aim is to reduce queuing times and improve operational efficiency at every touchpoint. We continuously assess current needs and will expand facilities wherever necessary to ensure KLIA delivers the best possible service,' he told reporters at KLIA on July 14. Among the key enhancements is the deployment of paramedics on e-scooters to enhance emergency response at the terminal. The scooters, stationed at key areas in the main and satellite terminals, are equipped with oxygen tanks, trauma kits and automated external defibrillators (AEDs). Top stories Swipe. Select. Stay informed. 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This significantly reduces response times and improves overall passenger safety,' he said. Additionally, 36 family-friendly parking bays have been introduced, converted from 54 standard bays and located across various levels of the short-term car park. Mr Abd Hasman explained that this move came in response to the increasing number of families travelling through KLIA, prompting the airport to provide more tailored and convenient facilities. To support mobility and accessibility, MAHB is also rolling out 100 new wheelchairs, with 50 already available free of charge at key locations throughout the terminal, including the main terminal building and satellite concourses. Accessibility and inclusion, Mr Abd Hasman noted, remain at the heart of the airport's improvement strategy. A total of 80 washrooms have been upgraded into fully integrated accessible facilities, complete with wider entrances, sensor taps, grab bars and emergency call buttons positioned at floor level - upgrades that reinforce KLIA's reputation as a family- and disability-friendly airport. Passenger convenience has been further improved through the replacement of 5,000 outdated baggage trolleys with lighter, more stable models featuring strap-free handles and built-in brakes. Passenger processing has seen significant upgrades as well. A mobile bag-drop system has been introduced on a trial basis, enabling the processing of 10 times more luggage than traditional counters. At the domestic security checkpoint, enhanced tray lanes and unpack/repack zones have doubled screening capacity to 1,500 passengers per hour, reducing wait times to under five minutes. Self-service capabilities have also been expanded, with nine automated boarding pass scanners now operational at international airside entry points - up from just six manual lanes previously - offering faster, more contactless processing. To facilitate smoother departures for passengers requiring assistance, two additional immigration priority counters have been added. These serve families with young children, the elderly, expectant mothers and passengers with reduced mobility. Clearer signage has been introduced to ensure these counters are easily located. Beyond functional improvements, the upgrades also enhance the overall ambience of the terminal. New heritage-themed wall installations celebrate Malaysian culture and identity, creating visually engaging public spaces. Wayfinding at Aerotrain stations has been improved to help passengers navigate more easily, while the Kids Zone at Gate C30 has been revitalised with an orangutan-themed playground to provide an interactive and fun space for children. THE STAR/ASIA NEWS NETWORK
