MAHB Enhances KLIA T1 With RM30 Mln Upgrades To Improve Passenger Experience
SEPANG, July 15 (Bernama) -- Malaysia Airports Holdings Bhd (MAHB) has invested RM30 million in the first half of 2025 to improve overall passenger experience and operational efficiency at Kuala Lumpur International Airport Terminal 1 (KLIA T1), marking the group's first major airport upgrade since its privatisation in February.
KLIA T1 general manager of operations Abd Hasman Abd Muhimim said that with the rollout of 14 improvements and new features, MAHB hopes to raise KLIA's Airport Service Quality (ASQ) score and improve its Skytrax ranking.
He said the enhancements are also part of MAHB's preparation to welcome an expected influx of passengers to KLIA, as Malaysia gears up to host the 47th ASEAN Summit in October and Visit Malaysia Year 2026.
'For these enhancements, we do not set any budget cap. We will continue to invest in upgrading all facilities at KLIA.
'This is especially important as, in the first half of 2025, KLIA has recorded 30.1 million passengers, a 9.9 per cent increase compared to the same period last year,' he told reporters during a media walkabout here.
Members of the media were briefed on the improvements made at KLIA during the session.
Among the key upgrades focused on improving processing speed and reducing congestion, MAHB has implemented a proof-of-concept open-belt bag-drop system comprising five mobile check-in units, capable of handling up to 10 times more baggage per hour than conventional counters.
At the domestic security checkpoints, lanes have been reconfigured with extended trays and designated areas for unpacking and repacking, increasing throughput from 770 passengers per hour to 1,569 passengers per hour, with average wait times now reduced to under five minutes.
For international departures, nine new self-scanning boarding pass lanes have replaced six manual counters.
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