Latest news with #ArundhatiBhattacharya
Time of India
4 days ago
- Business
- Time of India
CSC partners Salesforce to launch AI-led grievance redressal platform for VLEs
NEW DELHI: The Common Services Centres (CSC) has partnered with cloud-software giant Salesforce to launch an artificial intelligence (AI)-powered grievance redressal platform to village-level entrepreneurs and citizens nationwide. Built on Salesforce's platform, the solution integrates Service Cloud with AI tools such as Einstein Bots for 24×7 self-service and 'Digital Engagement' to consolidate citizen queries from WhatsApp, email, SMS, and the CSC portal, according to a joint statement on Thursday. CSC Special Purpose Vehicle (SPV), under the Ministry of Electronics and IT ( MeitY ), has over 6 lakh active VLEs who provide government-driven citizen-centric digital and other essential services. 'At CSC, our mission has always been to empower citizens and VLEs by bridging the last-mile digital gap. The collaboration with Salesforce is a step forward in building a more responsive, unified, and data-driven grievance redressal framework,' said Sanjay Kumar Rakesh , MD & CEO, CSC SPV. 'Our collaboration with CSC is a powerful example of how AI can be harnessed to transform governance at the grassroots. We are proud to support CSC in empowering lakhs of Village Level Entrepreneurs (VLEs) with the tools to deliver faster, more transparent, and citizen-first services,' said Arundhati Bhattacharya, president & CEO, Salesforce (South Asia). CSC's collaboration with Salesforce lays the foundation for a broader digital public infrastructure . With CSC expanding into areas like wallet services, DigiPay, insurance, and telemedicine, the Salesforce platform provides a future-ready backbone to unify service delivery across functions.
Time of India
04-07-2025
- Business
- Time of India
Salesforce to advance AI-led processes for godrej capital's lending business
Godrej Capital, the financial services arm of the Godrej Industries Group, and Salesforce, the #1 AI CRM*, today announced a strategic collaboration to deepen Godrej Capital's subsidiaries' technology edge in digital lending infrastructure and drive superior customer experience across its portfolio in India. Deloitte India has been onboarded as the implementation partner for this initiative, facilitating seamless integration and accelerated deployment of Salesforce's advanced platforms across Godrej Capital's lending for its consistent focus on innovation and early adoption of GenAI-driven solutions, this collaboration with Salesforce reflects a shared vision to build a future-ready, digitally agile lending ecosystem. With Deloitte's proven expertise in delivering large-scale technology transformations, the partnership is expected to significantly enhance operational agility, customer experience, and risk intelligence across the company's product portfolio. As a part of this collaboration, the company is enhancing its lending infrastructure by consolidating its Loan Origination System (LOS) into best-in-class AI-driven platforms, powered by Salesforce, across its entire product line, alongside its existing core customer relationship management (CRM) platform. This modernized infrastructure enables the delivery of highly intelligent, seamless, and personalized lending journeys - right from initial application to disbursement. These enhancements are aimed at further improving turnaround times, driving accuracy, and strengthening credit delivery for individuals and enterprises across India. By leveraging Salesforce's AI-driven insights, the company is creating a more agile, data-lending process to support smarter cross-selling strategies, sharpen risk management, and deliver more tailored experiences at scale. With a unified 360-degree view of customers across products, channels, and touchpoints, the company is well-positioned to continue offering exceptional customer service, operational agility, and minimized manual interventions across its lending lifecycle. Comments on the news: Manish Shah, MD & CEO, Godrej Capital , said, 'At Godrej Capital, our technology-first approach and ongoing investments in GenAI have been key to how we scale financial solutions. Our continued association with Salesforce, a global leader in AI-driven platforms complements these efforts, enabling us to deliver even smarter credit experiences, improve operational efficiency, and create new opportunities for personalization and speed. More importantly, this partnership reflects our shared focus on applying technology to solve real-world challenges in financial services and supporting India's broader economic growth through a more inclusive, agile lending ecosystem.' Arundhati Bhattacharya, President and CEO, Salesforce - South Asia , shared, 'The financial services industry is at a defining moment — where technology is not just enhancing systems, but fundamentally reshaping how institutions engage, decide, and serve their customers. In a digital-first world, the future will belong to those who lead with intelligence, agility, and trust. AI is central to this shift - enabling faster decisions, deeper customer insight, and more personalized engagement at scale. Godrej Capital stands out as a bold innovator in this space - combining a strong customer-first ethos with a digital-first mindset. As they reimagine credit delivery not only for India's MSMEs but for every borrower, entrepreneur, and household that fuels the country's growth, we're proud to support their journey with a unified, AI-powered platform that brings together data, intelligence, and speed to unlock the next frontier of inclusive growth.' Ashwin Ballal, Partner, Deloitte India , added, 'We are pleased to partner with Godrej Capital on this ambitious transformation. The integration of Salesforce's AI-led platforms, combined with Godrej Capital's digital-first vision, presents a tremendous opportunity to reshape lending experiences in India. Our deep domain knowledge, proven implementation capabilities, and global best practices will support Godrej Capital in building an agile, scalable, and future-ready digital infrastructure that delivers real business impact.' With an expanding footprint, Godrej Capital continues to invest in scalable, future-ready technology. Its in-house teams are driving GenAI-led solutions across functions to enhance efficiency. Strengthening this, SAKSHAM, the company's enterprise-grade GenAI and ML platform, centralises AI development, enables secure LLM integration, and simplifies governance to deliver intelligent, customer-centric solutions for the evolving BFSI landscape. As part of the ongoing product innovation, Salesforce continues to expand the boundaries of enterprise AI with Agentforce — the Salesforce Platform that enables companies to build and deploy AI agents capable of autonomously taking action across business functions. Agentforce represents the next evolution of Salesforce — a platform where AI agents work alongside humans to create a digital workforce that amplifies human potential and delivers results with unmatched speed and intelligence. *Salesforce, the #1 CRM , powered by AI technology and capabilities .
Business Standard
20-06-2025
- Business
- Business Standard
Bombay Chamber DEI Awards 2025 winners announced; DEI Forum drives dialogue on inclusive growth in Corporate India
VMPL Mumbai (Maharashtra) [India], June 20: The Bombay Chamber of Commerce and Industry successfully hosted the third edition of its flagship DEI Forum & Awards 2025 on June 18, 2025, in Mumbai, reinforcing its continued commitment to fostering a culture of diversity, equity, and inclusion within corporate India. The winners of the awards were announced at a glittering ceremony at the Taj Santacruz Mumbai. The awards ceremony, which recognised outstanding contributions to DEI across six categories, was underpinned by a transparent and unbiased evaluation event brought together prominent industry leaders, DEI champions, and stakeholders for an engaging and reflective evening focused on inclusive growth and transformative practices. In her Welcome Address, Pinky Mehta, President, Bombay Chamber and CFO, Aditya Birla Capital said, "As we stand in 2025, India finds itself at a pivotal juncture, where the ideals of inclusivity are not just aspirational but are actively shaping our institutions, workplaces, and communities. It is time now to operationalise DEI beyond policy and poster walls -- embedding it into every function, decision and layer of leadership." One of the evening's most engaging moments was a Fireside Chat on the theme "Inclusive Leadership: What Does It Really Look Like?" The panel featured four powerhouse leaders Arundhati Bhattacharya, President and CEO of Salesforce South Asia; Dr. Indu Shahani, Founding President and Chancellor of ATLAS SkillTech University; and Mansi Madan Tripathy, Chairperson of the Shell Group of Companies in India and Senior Vice President of Shell Lubricants, APAC and moderator Meenakshi Priyam, Chair, D & I Committee, Bombay Chamber and Sr VP & HR Head - Automotive Sector, Mahindra & Mahindra. Welcoming delegates to the Bombay Chamber DEI Forum which was held prior to the Awards, Sandeep Khosla, Director General, Bombay Chamber focused on the Chamber's rich 189 year history and how it is helping build bridges across industry. Setting the theme for the Forum, Nikhil Kolur, Partner, Human Capital, Deloitte, said, "Inclusion isn't policy, it's muscle memory. Built in small moments, until it becomes who we are." He spoke about how DEI spends in India's corporate world have increased by 70%, but that is just 18% of the workspace. A key segment of the Forum, titled "The Exchange - Part 1," featured former DEI Award winners - Shell India, Tata Communications and NICHEM Solutions, who shared candid insights into their DEI journeys, outlining both achievements and ongoing challenges in creating inclusive workplaces. The presentations were followed by a participatory group activity where attendees discussed the core enablers of DEI success and the barriers that continue to persist. The Forum also celebrated the participants of the Chamber's Mentoring for Enrichment Program 2025, with certificates awarded to both mentors and mentees in recognition of their dedication to fostering inclusive leadership development. Later in the evening, attendees experienced "Portraits of Progress", an immersive DEI Gallery Walk that offered reflective installations, storytelling exhibits, and interactive displays designed to prompt dialogue on the evolving nature of work through a DEI lens. In the session titled "The Exchange - Part 2," participants came together once more to share their insights from the Gallery Walk and earlier discussions, culminating in the identification of one actionable idea to take back to their own organisations. This session also encouraged peer commitments for continued collaboration and knowledge exchange, ensuring that the day's conversations would translate into tangible action. Closing the Forum, Meenakshi Priyam, Chair of the Chamber's D & I Committee and Head of HR - Automotive Sector, Mahindra & Mahindra, offered a powerful reflection: "One of our goals with the DEI Committee was to celebrate progress while also tapping into the collective energy of those driving change. We aimed to create a space where people passionate about DEI could connect and collaborate. Today, we need to reframe the conversation -- this isn't about the cost of DEI, but about the value of inclusive opportunity. While attention to DEI is waning in many parts of the world, Indian corporations are stepping up. Still, challenges remain -- especially for MSMEs, who struggle with the resources to implement initiatives like extended maternity leave. We're trying to build a community of committed individuals who will keep the conversation alive and move the needle in the right direction, because inclusive leadership is not a choice, it's a necessity." The winners of the Bombay Chamber DEI Awards 2025 across the categories were: Disability Confidence & Inclusion Award Winner: Capgemini Technology Services India Limited 1st Runner up: Godrej Capital 2nd Runner up: Future Generali India Insurance Company Limited LGBTQIA+ Inclusion Award Winner: Godrej Properties Limited 1st Runner up: Deutsche Bank Group 1st Runner up: Axis Bank Special Mention: Asian Paints Limited Gender Equality Champion Award Winner: Novo Nordisk India Pvt. Ltd. 1st Runner up: Godrej Properties Limited 2nd Runner up: Nestle India Limited Special Mention: GIA India Laboratory Pvt Ltd. Impactful DEI Program Award Winner: InterGlobe Aviation Limited (IndiGo) 1st Runner up: HDFC ERGO General Insurance Company Limited 2nd Runner up: Capgemini Technology Services India Limited Special Award for MSME Winner: HAB Pharmaceutical & Research Ltd. 1st Runner up: Harkesh Rubber LLP DEI Champion Award Winner: Godrej Properties Limited 1st Runner up: Capgemini Technology Services India Limited 2nd Runner up: HDFC Life Insurance Company Limited 2nd Runner up: Indian Hotels Company Limited
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Business Standard
17-06-2025
- Business
- Business Standard
Strong data security vital for digital shift, says Arundhati Bhattacharya
As Indian businesses across sectors accelerate their digital transformation, robust data security is a must, according to Salesforce South Asia President and CEO Arundhati Bhattacharya. Digital transformation today is not just a business initiative but a strategic imperative that defines resilience, relevance, and long-term value creation, she said. "There are two things that we invest most in: one is data security and overall security, and the second is innovation. "We must make sure that in no way does the data go out, and that it is sufficiently encrypted and masked. It's also a layer that ensures things like bias, toxicity, and hallucinations can be ruled out," Bhattacharya said. Salesforce on Tuesday announced its partnership with bathroom and lighting solutions provider Jaquar Group. The partnership will implement Salesforce's AI-powered platform to unify customer engagement across Jaquar's business units, aiming to streamline operations, drive revenue growth and productivity. Jaquar Group will deploy a range of Salesforce solutions, including Consumer Goods Cloud for sales efficiency, CPQ and Partner Community Cloud for pricing and partner collaboration, and Field Service for improved on-ground operations. The Jaquar Group has a global presence in over 55 countries, with more than 12,000 employees. This collaboration is more than just a tech upgrade; it's about future-proofing our organisation by embedding intelligence into every customer interaction and operational touchpoint," Rajesh Mehra - Director and Promoter, Jaquar Group, said. (Only the headline and picture of this report may have been reworked by the Business Standard staff; the rest of the content is auto-generated from a syndicated feed.)
Economic Times
17-06-2025
- Business
- Economic Times
Robust data security a must amid digital transformation: Arundhati Bhattacharya
Agencies Arundhati Bhattacharya, president and CEO for South Asia, Salesforce As Indian businesses across sectors accelerate their digital transformation, robust data security is a must, according to Salesforce South Asia president and CEO Arundhati Bhattacharya. Digital transformation today is not just a business initiative but a strategic imperative that defines resilience, relevance, and long-term value creation, she said. "There are two things that we invest most in: one is data security and overall security, and the second is innovation. "We must make sure that in no way does the data go out, and that it is sufficiently encrypted and masked. It's also a layer that ensures things like bias, toxicity, and hallucinations can be ruled out," Bhattacharya said. Salesforce on Tuesday announced its partnership with bathroom and lighting solutions provider Jaquar Group. The partnership will implement Salesforce's AI-powered platform to unify customer engagement across Jaquar's business units, aiming to streamline operations, drive revenue growth and productivity. Jaquar Group will deploy a range of Salesforce solutions, including Consumer Goods Cloud for sales efficiency, CPQ and Partner Community Cloud for pricing and partner collaboration, and Field Service for improved on-ground operations. The Jaquar Group has a global presence in over 55 countries, with more than 12,000 employees. "This collaboration is more than just a tech upgrade; it's about future-proofing our organisation by embedding intelligence into every customer interaction and operational touchpoint," Rajesh Mehra - director and promoter, Jaquar Group, said.
