CSC partners Salesforce to launch AI-led grievance redressal platform for VLEs
Common Services Centres
(CSC) has partnered with cloud-software giant
Salesforce
to launch an
artificial intelligence
(AI)-powered grievance redressal platform to village-level entrepreneurs and citizens nationwide.
Built on Salesforce's platform, the solution integrates Service Cloud with AI tools such as Einstein Bots for 24×7 self-service and 'Digital Engagement' to consolidate citizen queries from WhatsApp, email, SMS, and the CSC portal, according to a joint statement on Thursday.
CSC Special Purpose Vehicle (SPV), under the Ministry of Electronics and IT (
MeitY
), has over 6 lakh active VLEs who provide government-driven citizen-centric digital and other essential services.
'At CSC, our mission has always been to empower citizens and VLEs by bridging the last-mile digital gap. The collaboration with Salesforce is a step forward in building a more responsive, unified, and data-driven grievance redressal framework,' said
Sanjay Kumar Rakesh
, MD & CEO, CSC SPV.
'Our collaboration with CSC is a powerful example of how AI can be harnessed to transform governance at the grassroots. We are proud to support CSC in empowering lakhs of
Village Level Entrepreneurs
(VLEs) with the tools to deliver faster, more transparent, and citizen-first services,' said Arundhati Bhattacharya, president & CEO, Salesforce (South Asia).
CSC's collaboration with Salesforce lays the foundation for a broader
digital public infrastructure
.
With CSC expanding into areas like wallet services, DigiPay, insurance, and telemedicine, the Salesforce platform provides a future-ready backbone to unify service delivery across functions.
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Time of India
7 hours ago
- Time of India
AI startup Composio raises $25 million led by Lightspeed Venture Partners
Soham Ganatra and Karan Vaidya BENGALURU: Composio, a San Francisco-based infrastructure startup has raised $25 million in its latest round of funding as it aims to build foundational tools to make artificial intelligence (AI) agents capable of learning through experience. The integration startup, which simplifies how AI agents and large language models (LLMs) connect with external applications and services, was founded by Indian-origin entrepreneurs Soham Ganatra and Karan Vaidya. The latest $25 million Series A round was led by Lightspeed Venture Partners, with participation from Vercel CEO Guillermo Rauch, HubSpot founder Dharmesh Shah, Marathon Management Partners founding partner Gokul Rajaram, Rubrik founder Soham Mazumdar and institutional investors including SV Angel, Blitzscaling Ventures, Operator Partners and Agent Fund. Existing backers Elevation Capital and Together Fund also participated in the round. The startup had previously raised $4 million in seed funding. Composio is building what it describes as a shared learning layer for AI agents, enabling them to accumulate and transfer practical knowledge across workflows. For instance, when an agent learns how to handle a Salesforce or GitHub edge case, that insight becomes instantly available across the network, making agents more useful over time rather than remaining static. by Taboola by Taboola Sponsored Links Sponsored Links Promoted Links Promoted Links You May Like Up to 70% off | Shop Sale Libas Undo 'You can spend hundreds of hours building LLM tools, tweaking prompts, and refining instructions, but you hit a wall,' said Ganatra, CEO of Composio. 'These models don't get better at their jobs the way a human employee would. We're solving this at the infrastructure level.' The company began building its stack in 2022 and has since tackled challenges around multi-agent coordination, secure authentication and scalable architecture. A core component of the platform is its reinforcement learning layer which is designed to help AI develop intuition. Composio's tools have attracted over 100,000 developers and more than 200 companies, including Glean and several Y Combinator startups such as April, OpenNote, Airweave, Den and Dash. With the new funding, Composio said plans to deepen its learning infrastructure and expand integrations with AI frameworks such as Supabase MCP, LangChain, Vercel AI SDK and OpenAI Agents. 'Composio is building the missing layer that makes AI agents genuinely useful in production,' said Raviraj Jain, partner at Lightspeed. 'By enabling agents to learn from experience, they're bridging the gap between impressive demos and real-world deployment.' Stay informed with the latest business news, updates on bank holidays and public holidays . AI Masterclass for Students. Upskill Young Ones Today!– Join Now
Time of India
8 hours ago
- Time of India
Maldives keen on India help to combat drug trade fuelling Pakistan-sponsored terror
Prime Minister Modi's Maldives visit emphasizes strengthened security cooperation to combat drug trafficking, a key priority for President Muizzu, which is fueling Pakistan-sponsored cross-border terror. India's support includes potential joint efforts with Maldivian forces and leveraging the Colombo Security Conclave to address regional security threats. Tired of too many ads? Remove Ads Tired of too many ads? Remove Ads Prime Minister Narendra Modi's two-day Maldives visit starting Friday will be marked by the strengthening of bilateral security partnership to counter illicit drug trade in the Indian Ocean Region that is fuelling Pakistan-sponsored cross-border President Mohamed Muizzu has made the fight against drug trade one of his national priorities, and during the visit, he could seek the Indian PM's support to counter this growing against drugs in the Arabian Sea requires interoperability of forces. People said the Indian security establishment could join hands with Maldivian Defence Forces towards this is part of the Colombo Security Conclave (CSC) that India has put together. The CSC's core objective is to promote regional security by addressing transnational threats and challenges of common concern to member are five pillars of cooperation under the CSC namely Maritime Safety and Security; Countering Terrorism and Radicalisation; Combating Trafficking and Transnational Organised Crime; Cyber Security and Protection of Critical Infrastructure and Technology; and Humanitarian Assistance and Disaster CSC, which began as a National Security Advisor-level dialogue between India, Sri Lanka, and Maldives, received momentum since 2020, taking a concrete shape with regular meetings and expansion to include Mauritius besides acting as a platform to provide stability in the western and southern Indian Ocean Region. Bangladesh and Seychelles are observer states of CSC and there are plans to include Oman and Myanmar in CSC at a later Delhi is also an indispensable partner amid Male's fiscal vulnerabilities, the people said. India has helped ease Maldives' economic strain through measures like a $400 million currency swap in 2024, supporting trade and financial stability. Major Indian-backed projects, including the Greater Male Connectivity Project, along with investments in water, health, education, and sanitation are driving sustainable development and regional integration.
Time of India
8 hours ago
- Time of India
City-based real estate company falls victim to cyber fraud
Kanpur: A prominent city-based real estate and trading company fell victim to a sophisticated cyber fraud. The fraudsters orchestrated the scam by establishing a counterfeit WhatsApp account using the managing director's photograph to communicate with the company's director regarding fund transfers. The deception came to light when the director and the managing director coincidentally met in Delhi. A swift action enabled the bank to withhold Rs 1.28 crore, while the incident was reported to the commissioner's Cyber Crime police station. On Sunday, the perpetrator, posing as managing director on WhatsApp, claimed to be engaged in a crucial meeting and discussed with the director a contract signing that required advance payment. The fraudster provided details of a Kolkata-based pharmaceutical firm, Maa Tara, including bank particulars and IFSC code, requesting a transfer of Rs 1.97 crore with UTR number confirmation. The director, who was in Delhi, processed the transfer but subsequently encountered the managing director, who confirmed no such instructions were issued. Immediate action was taken by contacting ICICI's Delhi headquarters and the Kanpur branch to halt the transaction. by Taboola by Taboola Sponsored Links Sponsored Links Promoted Links Promoted Links You May Like Nazlat Alsman: Unsold Sofas May Be at Bargain Prices (Prices May Surprise You) Sofas | Search Ads Search Now Undo However, Rs 69 lakh were already disbursed across 15 to 16 transactions to various entities. Initially approaching Gurugram Cyber Crime police station, the company was directed to file the case in Kanpur, where the incident occurred. ACP Cyber Crime Shweta Kumari confirmed ongoing investigations into the transactions and WhatsApp account details.
