Latest news with #CDGZig
Straits Times
2 days ago
- Business
- Straits Times
Forum: Sort out issues before imposing new taxi cancellation policies
I refer to the article ' ComfortDelGro to introduce new taxi cancellation, waiting fee policy ' (July 16). I used to book a taxi via the CDG Zig app quite often, but have been avoiding it lately for several reasons. Often, I get a notification that the taxi has arrived when it has not, and this makes me worry that I may be charged a late fee. There have also been instances where the taxi driver went to the wrong place and concluded that I did not turn up. He would leave after indicating a 'no show'. In one perplexing incident, the driver took my call, then proceeded to key it in as completed – meaning the destination had been reached – and charged me for the ride. It was only after I sent a screenshot, showing that he had started and ended the journey within the same minute, to customer service that I managed to get a refund. I often have taxi drivers not being able to locate my home, but this happens less often with the private-hire services. I hope ComfortDelGro will sort out the issues mentioned before imposing new taxi cancellation policies. Do Su Ern (Dr) Top stories Swipe. Select. Stay informed. Singapore Subsidies and grants for some 20,000 people miscalculated due to processing issue: MOH Asia At least 19 killed as Bangladesh air force plane crashes at college campus Singapore ST Explains: What does it mean for etomidate to be listed under the Misuse of Drugs Act? Business Why Singapore and its businesses stand to lose with US tariffs on the region Singapore NTU to have compulsory cadaver dissection classes for medical students from 2026 World US authorities probing passenger jet's close call with B-52 bomber over North Dakota Singapore Jail for man who conspired with another to bribe MOH agency employee with $18k Paris trip Singapore New research institute will grow S'pore's talent in nuclear energy, safety
AsiaOne
7 days ago
- Business
- AsiaOne
'Everyone's time is respected': ComfortDelGro to introduce new taxi cancellation, waiting fee policy, Singapore News
ComfortDelGro, Singapore's largest taxi operator, will be implementing a new cancellation and waiting fee policy for customers who book taxis through the CDG Zig app. In a Facebook post on Wednesday (July 16), ComfortDelGro said that the new policy will kick in on July 31, but that there will be a risk-free "waiver period" so that both passengers and drivers have time to familiarise themselves with the changes before they are fully enforced. During the waiver period, customers will not be charged even if fee conditions are met. Cancellation fees will only apply from Sept 1 and waiting fees will apply from Oct 15. Customers will have four free cancellations per month according to the new cancellation policy, which are only applicable to situations when the taxi has not arrived at their pickup point. Beyond the four allowances, each subsequent cancellation will cost $4. Drivers who cancel rides will also face penalties "to ensure that both parties are treated fairly", according to ComfortDelGro on their website. They didn't specify the exact penalties. If a taxi has already arrived at their pickup point — as determined by their GPS data — customers will immediately incur a $4 fee for cancelling the ride. Customers who do not arrive at their pickup point more than five minutes after their driver arrives will be considered a "no-show" and will be charged a $5 fee. A waiting fee will also be charged if customers arrive more than four minutes late. Customers will be charged in $3 in five minute intervals, up to a maximum of $9. According to ComfortDelGro, the cancellation and waiting fees are mutually exclusive. This means that waiting fees will be charged only when customers complete their trip, while cancellation fees are charged only when customers fail to complete their trip. For customers using cashless payment methods, the additional fees will be deducted immediately upon cancellation. On the other hand, customers paying with cash will have the cancellation fee added to their next ride's fare. Enhancing reliability and fairness: ComfortDelGro ComfortDelGro said that it is implementing the new policy "to enhance reliability and fairness for all users", and to ensure that "everyone's time is respected". Cancellation fees also help ensure fair compensation for drivers, said the taxi operator. "Our policy is designed to be transparent, equitable, and to improve the overall experience by encouraging responsible booking and cancellation practices," adding that fees are being "kept kept as low and fair as possible". ComfortDelGro also encouraged customers to reach out via their customer service hotline at 6552 4525 or their in-app help centre if they need assistance or are charged wrongly. [[nid:720275]]
