Latest news with #CDGZig
Straits Times
a day ago
- Automotive
- Straits Times
Forum: Taxi app improvements to be rolled out alongside cancellation policy changes
Find out what's new on ST website and app. We refer to the letter by Dr Do Su Ern (Sort out issues before imposing new taxi cancellation policies , July 22). Dr Do's feedback regarding pick-up location accuracy and timing issues with our app is appreciated. Our current system's automated arrival status notification may sometimes be inaccurate, causing confusion about drivers' actual locations and arrival times. A new feature will be introduced shortly where drivers can only activate 'I've Arrived' when they are close to, or at, the pick-up point. This will improve location accuracy and provide customers with a more precise experience in the app. These operational improvements are being rolled out alongside our policy changes. During this period of adjustment, no cancellation fees will be charged from July 31 to Aug 31, and from Sept 1, riders will receive four free cancellations monthly when the taxi hasn't arrived, with a $4 fee applying thereafter. The charging of waiting fees will start only from Oct 15. Customers with concerns or service issues can contact our customer service centre on 6552 4525 or through the CDG Zig app. We remain committed to improving our service reliability through better technology and training, ensuring a more precise and efficient taxi booking experience for all users. Michael Huang Head, Singapore Point-to-Point Mobility Business ComfortDelGro Top stories Swipe. Select. Stay informed. Singapore Sewage shaft failure linked to sinkhole; PUB calling safety time-out on similar works islandwide Singapore Tanjong Katong Road sinkhole did not happen overnight: Experts Singapore Workers used nylon rope to rescue driver of car that fell into Tanjong Katong Road sinkhole Asia Singapore-only car washes will get business licences revoked, says Johor govt World Food airdropped into Gaza as Israel opens aid routes Sport Arsenal beat Newcastle in five-goal thriller to bring Singapore Festival of Football to a close Singapore Benchmark barrier: Six of her homeschooled kids had to retake the PSLE Asia S'porean trainee doctor in Melbourne arrested for allegedly filming colleagues in toilets since 2021
Straits Times
21-07-2025
- Business
- Straits Times
Forum: Sort out issues before imposing new taxi cancellation policies
I refer to the article ' ComfortDelGro to introduce new taxi cancellation, waiting fee policy ' (July 16). I used to book a taxi via the CDG Zig app quite often, but have been avoiding it lately for several reasons. Often, I get a notification that the taxi has arrived when it has not, and this makes me worry that I may be charged a late fee. There have also been instances where the taxi driver went to the wrong place and concluded that I did not turn up. He would leave after indicating a 'no show'. In one perplexing incident, the driver took my call, then proceeded to key it in as completed – meaning the destination had been reached – and charged me for the ride. It was only after I sent a screenshot, showing that he had started and ended the journey within the same minute, to customer service that I managed to get a refund. I often have taxi drivers not being able to locate my home, but this happens less often with the private-hire services. I hope ComfortDelGro will sort out the issues mentioned before imposing new taxi cancellation policies. Do Su Ern (Dr) Top stories Swipe. Select. Stay informed. Singapore Subsidies and grants for some 20,000 people miscalculated due to processing issue: MOH Asia At least 19 killed as Bangladesh air force plane crashes at college campus Singapore ST Explains: What does it mean for etomidate to be listed under the Misuse of Drugs Act? Business Why Singapore and its businesses stand to lose with US tariffs on the region Singapore NTU to have compulsory cadaver dissection classes for medical students from 2026 World US authorities probing passenger jet's close call with B-52 bomber over North Dakota Singapore Jail for man who conspired with another to bribe MOH agency employee with $18k Paris trip Singapore New research institute will grow S'pore's talent in nuclear energy, safety
AsiaOne
17-07-2025
- Business
- AsiaOne
'Everyone's time is respected': ComfortDelGro to introduce new taxi cancellation, waiting fee policy, Singapore News
ComfortDelGro, Singapore's largest taxi operator, will be implementing a new cancellation and waiting fee policy for customers who book taxis through the CDG Zig app. In a Facebook post on Wednesday (July 16), ComfortDelGro said that the new policy will kick in on July 31, but that there will be a risk-free "waiver period" so that both passengers and drivers have time to familiarise themselves with the changes before they are fully enforced. During the waiver period, customers will not be charged even if fee conditions are met. Cancellation fees will only apply from Sept 1 and waiting fees will apply from Oct 15. Customers will have four free cancellations per month according to the new cancellation policy, which are only applicable to situations when the taxi has not arrived at their pickup point. Beyond the four allowances, each subsequent cancellation will cost $4. Drivers who cancel rides will also face penalties "to ensure that both parties are treated fairly", according to ComfortDelGro on their website. They didn't specify the exact penalties. If a taxi has already arrived at their pickup point — as determined by their GPS data — customers will immediately incur a $4 fee for cancelling the ride. Customers who do not arrive at their pickup point more than five minutes after their driver arrives will be considered a "no-show" and will be charged a $5 fee. A waiting fee will also be charged if customers arrive more than four minutes late. Customers will be charged in $3 in five minute intervals, up to a maximum of $9. According to ComfortDelGro, the cancellation and waiting fees are mutually exclusive. This means that waiting fees will be charged only when customers complete their trip, while cancellation fees are charged only when customers fail to complete their trip. For customers using cashless payment methods, the additional fees will be deducted immediately upon cancellation. On the other hand, customers paying with cash will have the cancellation fee added to their next ride's fare. Enhancing reliability and fairness: ComfortDelGro ComfortDelGro said that it is implementing the new policy "to enhance reliability and fairness for all users", and to ensure that "everyone's time is respected". Cancellation fees also help ensure fair compensation for drivers, said the taxi operator. "Our policy is designed to be transparent, equitable, and to improve the overall experience by encouraging responsible booking and cancellation practices," adding that fees are being "kept kept as low and fair as possible". ComfortDelGro also encouraged customers to reach out via their customer service hotline at 6552 4525 or their in-app help centre if they need assistance or are charged wrongly. [[nid:720275]]
