Forum: Taxi app improvements to be rolled out alongside cancellation policy changes
We refer to the letter by Dr Do Su Ern
(Sort out issues before imposing new taxi cancellation policies , July 22).
Dr Do's feedback regarding pick-up location accuracy and timing issues with our app is appreciated.
Our current system's automated arrival status notification may sometimes be inaccurate, causing confusion about drivers' actual locations and arrival times. A new feature will be introduced shortly where drivers can only activate 'I've Arrived' when they are close to, or at, the pick-up point. This will improve location accuracy and provide customers with a more precise experience in the app.
These operational improvements are being rolled out alongside our policy changes. During this period of adjustment, no cancellation fees will be charged from July 31 to Aug 31, and from Sept 1, riders will receive four free cancellations monthly when the taxi hasn't arrived, with a $4 fee applying thereafter.
The charging of waiting fees will start only from Oct 15.
Customers with concerns or service issues can contact our customer service centre on 6552 4525 or through the CDG Zig app. We remain committed to improving our service reliability through better technology and training, ensuring a more precise and efficient taxi booking experience for all users.
Michael Huang
Head, Singapore Point-to-Point Mobility Business
ComfortDelGro
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