Latest news with #CMHelpline
India Gazette
26-06-2025
- Politics
- India Gazette
Uttarakhand CM directs officials to run special campaigns to resolve pending complaints
Dehradun (Uttarakhand) [India], June 26 (ANI): Uttarakhand Chief Minister Pushkar Singh Dhami has directed officials to run a special campaign to resolve complaints pending for more than 180 days in the CM Helpline 1905. Expressing displeasure, the Chief Minister issued strict instructions to the officials, stating that action would be taken against officers who failed to dispose of the cases promptly. While instructing not to close public complaints unnecessarily, he stated that more effective efforts should be made to bring the CM Helpline up to the best practices of the state. While reviewing CM Helpline 1905 in the Secretariat on Thursday, the Chief Minister directed officials to organise Tehsil Diwas across the entire state on a single day. The Chief Minister directed all District Magistrates to organise Janta Darshan, Tehsil Diwas, and BDC meetings regularly for the speedy resolution of public problems. 'Encroachment and verification campaigns should be run more effectively by the police and administration together. Work should be done rapidly towards making two villages in each district as Adarsh Gram, for this, nodal officers should be appointed in all the districts soon,' CM Dhami said. The Chief Minister directed that wherever the condition of electricity poles and transformers is bad in the state, they should be replaced immediately. 'Safety audit of all transformers should also be done. It should be ensured that there is no problem of low voltage and hanging electricity wires; if such cases are found, strict action will be taken against the concerned officers,' he said. The Chief Minister directed the officers associated with all the authorities to ensure that there is no pendency in passing the maps of people's houses. He said that the three districts that become TB-free first will be honoured. The Chief Minister praised the Transport, Agriculture, Social Welfare, Excise, and Energy Departments for their efforts in resolving complaints through the CM Helpline. The Chief Minister directed the Public Works Department, Geology and Mining, Revenue, Home, and Finance Departments to expedite the redressal of complaints further. The CM Helpline is receiving more complaints related to drinking water, street light maintenance, connections under the Jal Jeevan Mission, power cuts, and electricity bills. The Chief Minister also spoke to the complainants of the CM Helpline during the meeting. On the complaint of Upendra Singh Rawat of Uttarkashi regarding the drinking water line, the Chief Minister directed the District Magistrate of Uttarkashi to resolve his problem within a week. Alam from Haridwar had complained about street lights; his problem has been resolved. Hridesh Negi of Dehradun said that work has started on his complaint regarding the construction of a culvert. Gaurav Nautiyal of Chamoli's complaint regarding drinking water has also been resolved. Devendra's complaint about low voltage from Nainital has also been resolved. (ANI)
Time of India
16-06-2025
- Time of India
Indore launches spl drive to clear pending revenue cases
Indore: Indore district administration initiated a rigorous campaign to resolve all pending revenue cases by July 15, 2025. This ambitious drive targets cases pending as of May 31, 2025, promising disciplinary action for negligence and rewards for excellent performance. Collector Asheesh Singh announced the initiative on Monday during a review meeting on time-limit (TL) cases and CM Helpline applications. Under this drive, if a case remains unresolved by the deadline, applicants who report it will receive a Rs 5,000 reward. This amount will be recovered from the concerned revenue officer's salary, ensuring strict accountability. Singh emphasised that this mechanism aims to foster timely action and responsibility among officials. The campaign will employ AI-based cameras to monitor the timely presence of officials in revenue courts, promoting transparency and discipline. Collector Singh stated that this initiative is not just about clearing backlogs but also about setting new standards for administrative accountability. The step came in light of a farmer consuming 'toilet cleaner' in an ADM's cabin during the last weekly public hearing and dying as his around 2.25 bigha land was allegedly encroached and his application was reportedly not heard by the officials concerned. Following a probe, the then Naib Tehsildar, Patwari, and a clerk were suspended. Besides, a departmental inquiry was ordered against them, along with a revenue inspector. During the meeting, Collector Singh also reviewed CM Helpline applications, urging swift and positive resolution, especially for cases pending over 50 days. He also assessed the progress of the proposed transfer of the Cantonment Grain Market.
Time of India
05-06-2025
- Politics
- Time of India
Shravasti tops grievance redressal index for May
Lucknow: Shravasti district emerged top among districts in the resolution of public grievances in May. The rankings released by the CM Dashboard and the Integrated Grievance Redressal System (IGRS) show that Shahjahanpur is second, followed by Amethi in the third position. "Govt receives complaints through various platforms like IGRS, CM Helpline, at tehsil and DM offices, etc. With Chief Minister Yogi Adityanath personally monitoring the system, there was a marked decline in the number of unresolved complaints, as reflected in the May 2025 rankings," said a govt spokesperson. Shravasti district magistrate Ajay Kumar Dwivedi said that a structured strategy was adopted in the district to ensure timely redressal of complaints. Public hearings are conducted every day at 10 am, followed by continuous monitoring of the complaint redressal throughout the day. Pending cases are reviewed at 5 pm and cases where the complainant was dissatisfied with the resolution are assessed at 9 pm. "With all officials treating grievance redressal as a priority, Shravasti consistently ranked among the top five districts in timely and high-quality grievance resolution," he said, adding that the district scored 137 out of 140 points in the May IGRS report, with a resolution rate of 97.86%. Other top performers include Shahjahanpur in the second spot with a 95.71% resolution, Amethi third with 94.29%, Hamirpur fourth with 94.29%, and Ambedkar Nagar fifth with 89.29%. "These districts not only resolved complaints within the stipulated time but also ensured high standards in solution quality. The sixth to tenth ranks were secured by Hathras, Azamgarh, Chandauli, Mainpuri and Siddharthnagar, respectively," the official added.
Time of India
30-05-2025
- Politics
- Time of India
Revenue courts to get CCTVs for transparency
Indore: In a move to bolster transparency and efficiency within the district's revenue courts, the local district administration on Thursday mandated the installation of CCTV cameras in all revenue courts across Indore. These cameras will monitor the presence of officials, the conduct of case hearings, and other activities, ensuring a more accountable system, collector Asheesh Singh said. The decision was made during a meeting of revenue officials, including ADMs, all Sub-Divisional Magistrates (SDMs), Tehsildars, and Naib Tehsildars in attendance. Singh stated that this initiative aims to ensure the timely resolution of revenue cases and promote transparency, thereby reducing the need for citizens to repeatedly visit govt offices. He also directed officials to be punctual for board meetings, noting that delays caused by late arrivals hinder work progress. To counter this, CCTV cameras will also be installed in boardrooms, with the installation process to be completed soon. Regarding revenue collection, Singh urged officials to intensify efforts immediately rather than waiting for development of new portals. Expressing dissatisfaction over the decline in the CM Helpline revenue grading, he instructed that all complaints be resolved within 50 days. TNN
Time of India
25-05-2025
- Time of India
Hostel superintendent files FIR against two for demanding money to withdraw complaints
Khargone: A hostel superintendent in Khargone district lodged an FIR on Sunday against two persons from Bhopal for allegedly demanding money over the phone to withdraw complaints registered on CM Helpline against her and a govt school principal, the police said. Hostel superintendent Ankita Khode and principal Alok Srivastava of Govt Kanya Shiksha Parisar, Mengaon, lodged a case against Sohan and Rajesh Kumar, residents of Bhopal, under Sections 308 (2) and 308 (3) of BNS at Mengaon police station. According to the complaint, the duo accused the hostel superintendent of corruption in the hostel. They called her over the phone, blaming her for providing rotten food to students and using fake bill vouchers for purchases. The hostel superintendent and the principal stated that they were being harassed by frequent complaints lodged against them on the CM Helpline. The duo demanded Rs 25,000 to close the complaint. The hostel superintendent made an online payment of Rs 5,000 to the duo but the calls did not stop, said the police, adding that after this, the action was taken.
