Latest news with #CommonServicesCentres
Time of India
6 days ago
- Business
- Time of India
CSC partners Salesforce to launch AI-led grievance redressal platform for VLEs
NEW DELHI: The Common Services Centres (CSC) has partnered with cloud-software giant Salesforce to launch an artificial intelligence (AI)-powered grievance redressal platform to village-level entrepreneurs and citizens nationwide. Built on Salesforce's platform, the solution integrates Service Cloud with AI tools such as Einstein Bots for 24×7 self-service and 'Digital Engagement' to consolidate citizen queries from WhatsApp, email, SMS, and the CSC portal, according to a joint statement on Thursday. CSC Special Purpose Vehicle (SPV), under the Ministry of Electronics and IT ( MeitY ), has over 6 lakh active VLEs who provide government-driven citizen-centric digital and other essential services. 'At CSC, our mission has always been to empower citizens and VLEs by bridging the last-mile digital gap. The collaboration with Salesforce is a step forward in building a more responsive, unified, and data-driven grievance redressal framework,' said Sanjay Kumar Rakesh , MD & CEO, CSC SPV. 'Our collaboration with CSC is a powerful example of how AI can be harnessed to transform governance at the grassroots. We are proud to support CSC in empowering lakhs of Village Level Entrepreneurs (VLEs) with the tools to deliver faster, more transparent, and citizen-first services,' said Arundhati Bhattacharya, president & CEO, Salesforce (South Asia). CSC's collaboration with Salesforce lays the foundation for a broader digital public infrastructure . With CSC expanding into areas like wallet services, DigiPay, insurance, and telemedicine, the Salesforce platform provides a future-ready backbone to unify service delivery across functions.
NDTV
03-07-2025
- NDTV
Fake Call Centre Busted In Delhi, 11 Arrested: Cops
Faridabad: Police have busted a fake call centre being run illegally in Delhi and have arrested 11 persons for allegedly defrauding people by posing as bank employees, officials said on Thursday. According to police, they received over 100 complaints against the accused from different states across the country. They had duped their victims of more than Rs 40 lakh. Police received an online complaint from Sanjay Kumar, stating that someone had withdrawn Rs 33,000 using his credit card. He said that he received a complaint from someone posing as a customer care agent and offered to increase his card limit. Following this, he filed a complaint on July 1 and an investigation was initiated, they said. Shubham Singh, ASP, Palwal, said that the arrested accused would call their victims, posing as bank officials, and obtain OTP under the pretext of increasing their credit card limit. They would then transfer the money using their credit card details into different wallets and get it withdrawn from Common Services Centres (CSC) through their co-accused. The accused were identified as Pradeep, Mohit, Virender, Rohit, Sakshi, Sushbu, Avishka, Sahil, Sahib, Ayush and Nitin, all residents of Delhi. "They are being thoroughly questioned about other co-accused involved in this crime network," Singh said. Police have recovered 20 mobiles and bank account details from their possession, Singh added.
