Latest news with #ConversationalAI
Forbes
4 days ago
- Business
- Forbes
AI With Empathy—And Humans In Control
Gaurav Basra, CTO, Conversational AI is a game-changer and a business imperative, but how do we get it right? Replace everything with AI or something else? From automating customer support to enhancing sales conversions, organizations across industries have embraced deploying AI-powered chatbots, voice assistants and virtual agents to engage customers more efficiently and cost-effectively. Why Conversational AI Works Conversational AI blends natural language processing (NLP) with machine learning to simulate human-like dialogue. Technology evolves with each interaction, providing smarter responses, better context and smooth escalation when needed. Its benefits span both front-end and back-end operations. It allows customer support teams to be available 24/7 and can lead to faster resolution times and enhanced customer satisfaction. It provides sales and marketing teams with improved lead qualification, lead scoring, keyword analytics, retargeting, personalized engagement and intent analysis. HR and internal operations teams can streamline onboarding while having internal help desks and access to knowledge. Gartner, Inc. has predicted that by 2026, 10% of all customer service interactions will be automated using conversational AI, saving businesses an estimated $80 billion annually. Risks: Automation Without Oversight While the potential is enormous, so are the pitfalls. Generative models can provide inaccurate or misleading answers without clear boundaries or supervision. Limited training data, large language model design and a lack of real-world experience can create responses that meet the best probable response instead of factual answers. For example, if a website visitor asks for a specific procedure that isn't performed at a practice, but something similar is listed on the website, AI might assume that the procedure not listed is also performed due to a lack of knowledge base information. Poorly designed bots may frustrate users by failing to recognize emotional tone or understand nuanced queries. In healthcare, empathy plays a vital role, as human-to-human interaction builds strong connections. When adopting AI, ensure there is a seamless transition to humans on demand. In my experience, live chat has provided more qualified leads than AI alone. These leads are nurtured during live chat interactions, and the probability of sales conversion is higher. AI systems handling sensitive data must comply with regulations such as HIPAA, GDPR or SOC 2 and be guarded against prompt usage or data leakage attacks. AI should not replace human interaction—it should enhance it. Success lies in striking a balance between machine efficiency and human empathy. Human Element: Augment The Process, Not Replace Humans The most successful deployments keep people at the center, and AI models should be designed to augment services rather than replace them. AI is as good as the data used to model it. • Human-In-The-Loop Design: Build AI systems that escalate to live agents at the right time, preserving human connection in critical moments. • AI Coaching For Teams: Use conversational analytics to coach human agents, improve tone and identify training gaps. • Empathetic Design: Scripts and decision flows should reflect brand voice and emotional sensitivity. Human behavior must be modeled into interaction, especially in industries like healthcare, senior living and financial services. In essence, conversational AI should free up people to do what they do best—solve complex problems, build relationships and deliver high-touch experiences. Adoption Strategy: From Pilot To Scale Implementing conversational AI requires more than plugging in a chatbot. • Identify high-volume use cases. Start with repetitive, high-frequency tasks—customer FAQs, appointment scheduling or password resets—where automation delivers quick wins. • Select the right platform. Choose a platform that offers scalability, NLP flexibility, integration APIs and hybrid support (live agent plus AI). • Build with empathy and intent analytics. Effective bots are functional. They're also conversational. Design flows with emotional intelligence and use intent analytics to continuously optimize. • Pilot, measure and iterate. Run pilots in real environments. Track key performance indicators (KPIs) like deflection rate, customer satisfaction, resolution speed and escalation rate. Refine based on feedback. • Train people, not just machines. Equip support, sales and marketing teams to collaborate with AI, understanding its strengths, limitations and how to intervene when needed. As GenAI evolves, we'll see greater adoption in complex decision making, financial planning, healthcare triage and legal advisory. The future is multimodal: blending chat, voice and visual interfaces to meet users wherever they are. However, the winning formula remains clear—AI with empathy and humans in control. Businesses that get this right will reimagine customer engagement, create loyal relationships and build a smarter, more responsive enterprise. Forbes Technology Council is an invitation-only community for world-class CIOs, CTOs and technology executives. Do I qualify?
Yahoo
5 days ago
- Business
- Yahoo
Think41 Joins India's Open-Source Movement, Makes Voice AI Platform Publicly Available
BENGALURU, India, June 24, 2025 /PRNewswire/ -- Think41, a Generative AI Services company providing voice-led experiences for global enterprise and top Silicon Valley startups, today announced the public release of its open-source Conversational AI (CAI) platform. Built for scale, speed, and realism, the platform is already powering high-stakes deployments and is now freely available to developers and enterprises worldwide. While many voice AI systems struggle with real-world complexity, Think41's production-grade stack has been battle-tested in enterprise environments. From security and compliance to workflow integration and latency, it addresses the core challenges that typically block adoption at scale. "We've solved these challenges for some of the world's most demanding organizations and now we're opening it up to the community," said Sripathi Krishnan, co-founder at Think41. "This release gives every enterprise and developer access to real-time, human-rich voice AI that works in production, not just in a demo." Backed by strategic partnerships with Microsoft, Deepgram, ElevenLabs, and the platform delivers world-class transcription, expressive voice synthesis, and seamless infrastructure integration. Designed for enterprise workflows, it supports SIP calling, live escalation, CRM sync, voice-text multimodality, and advanced security frameworks, all deployable via cloud or on-prem. The platform leverages an Agent SDK and orchestrator-led architecture, enabling modular, scalable AI systems built around specialized sub-agents, moving away from monolithic designs. Parallel guardrail agents provide real-time oversight, helping mitigate hallucination risks and ensuring transparent, controllable outcomes. With its microservices-based framework, the platform integrates smoothly into enterprise environments, offering robust data privacy and governance, critical for trusted AI adoption in large-scale deployments. To showcase what's possible, Think41 has designed its own website as a fully voice-driven interface: the Experience Center. Visitors can explore the platform's capabilities through live conversations, powered by the same stack used in real enterprise deployments. "The Experience Center is not a prototype, it's a working example of what real-time voice AI can do today," said Husain Topiwala, AI Solution Architect at Think41. "And it's just one way this technology can reshape how enterprises engage with their customers." By going open source, Think41 invites the global developer and enterprise community to build on infrastructure that's not only powerful and flexible, but already trusted at scale. With robust documentation, enterprise-grade tooling, and a growing partner ecosystem, it offers a faster path from idea to impact. Think41 is a Generative AI services and product development company based in Bengaluru, India, helping enterprises become AI-native. The company brings deep expertise in building enterprise-grade voice AI systems, from dynamic voice agents to intelligent copilots, alongside broader AI-first solutions. Its open, modular platforms enable trusted, human-centric interaction between people and technology, ready for production at scale. Try the Experience Center: the Open-Source Stack: Website: Media Contact Information: contact@ Photo - View original content to download multimedia:
Zawya
17-06-2025
- Business
- Zawya
Infobip Unveils Conversational Experience Orchestration Platform (CXOP): The Next Generation of Artificial Intelligence (AI)-Powered Customer Conversations
Global cloud communications platform Infobip ( today announced its Conversational Experience Orchestration Platform (CXOP) — a game-changing solution that places agentic AI at the heart of every customer interaction. CXOP enables brands to move beyond static, rules-based workflows to deliver dynamic, goal-oriented conversations across marketing, sales, and support — at scale. The announcement builds on Infobip's AI Hub, marking a major step forward by natively infusing agentic AI across Infobip's entire award-winning product stack — unifying channels, data, and automation into a single intelligent platform. Built on Microsoft Azure OpenAI in Foundry Models, CXOP uses intelligent AI agents to orchestrate personalized customer journeys across channels like WhatsApp, RCS, and web chat. These agents understand context, act autonomously, and seamlessly collaborate with human teams when needed — reducing time to resolution, improving loyalty, and cutting costs. Today's consumers expect instant, relevant, and seamless interactions no matter what the channel. CXOP meets this demand by unifying messaging, automation, and AI-powered assistance within a single, intelligent platform that adapts to behavior, sentiment, and intent in real time. With CXOP, businesses can: Deliver empathetic, goal-driven AI interactions across channels Slash response times and reduce service costs through automation Increase lead conversion and campaign performance with real-time personalization Support hybrid teams with human-in-the-loop for complex cases Launch fast with no-code or full-code deployment options At its core, CXOP leverages a network of intelligent, agentic AI assistants that understand user intent and execute context-sensitive workflows. These agents don't just answer — they guide, solve, and act, creating fluid, human-like experiences from lead generation to retention. 'CXOP enables enterprises to move beyond static workflows and deliver intelligent, empathetic interactions at scale,' said Ivan Ostojić, Chief Business Officer at Infobip. 'It's a foundational step toward building AI-first customer experiences that drive measurable business impact.' 'Using agentic AI instead of a rules-based automation, Infobip's new CXOP is an enhancement for customer experiences,' said Myladie Stoumbou, Sr Director ISV Partnerships, at Microsoft. 'Available within the Microsoft Azure Marketplace, clients can access such certified products and eliminate the complexity of managing individual vendor relationships.' For more information, contact: Marcelo Nahime Bojana Mandić About Infobip: Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip's omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and 'things' in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić. Recent award wins include: Infobip ranked as Leader in the Omdia CPaaS Universe Report for the third time (April 2025) Infobip ranked an Established Leader in the Juniper Research Conversational AI Leaderboard (Feb 2025) Infobip named a CPaaS Leader for the third time in the IDC MarketScape (Feb 2025) Infobip named one of the top CPaaS providers in Metrigy's CPaaS MetriRank Report (Dec 2024) Infobip named number one among Established Leaders in RCS Business Messaging in Juniper Research's RCS Business Messaging Competitor Leaderboard 2024 (Nov 2024) Infobip recognized as the number one provider in the AIT Fraud Prevention market by Juniper Research (Oct 2024) Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2024 for the second year running (June 2024) Infobip named to Fast Company's Annual List of the World's Most Innovative Companies (March 2024)
Zawya
11-06-2025
- Business
- Zawya
Infobip unveils CXOP: The next generation of AI-powered customer conversations
Global cloud communications platform Infobip today announced its Conversational Experience Orchestration Platform (CXOP) — a game-changing solution that places agentic AI at the heart of every customer interaction. CXOP enables brands to move beyond static, rules-based workflows to deliver dynamic, goal-oriented conversations across marketing, sales, and support — at scale. The announcement builds on Infobip's AI Hub, marking a major step forward by natively infusing agentic AI across Infobip's entire award-winning product stack — unifying channels, data, and automation into a single intelligent platform. Built on Microsoft Azure OpenAI in Foundry Models, CXOP uses intelligent AI agents to orchestrate personalized customer journeys across channels like WhatsApp, RCS, and web chat. These agents understand context, act autonomously, and seamlessly collaborate with human teams when needed — reducing time to resolution, improving loyalty, and cutting costs. Today's consumers expect instant, relevant, and seamless interactions no matter what the channel. CXOP meets this demand by unifying messaging, automation, and AI-powered assistance within a single, intelligent platform that adapts to behavior, sentiment, and intent in real time. With CXOP, businesses can: Deliver empathetic, goal-driven AI interactions across channels Slash response times and reduce service costs through automation Increase lead conversion and campaign performance with real-time personalization Support hybrid teams with human-in-the-loop for complex cases Launch fast with no-code or full-code deployment options At its core, CXOP leverages a network of intelligent, agentic AI assistants that understand user intent and execute context-sensitive workflows. These agents don't just answer — they guide, solve, and act, creating fluid, human-like experiences from lead generation to retention. 'CXOP enables enterprises to move beyond static workflows and deliver intelligent, empathetic interactions at scale,' said Ivan Ostojić, Chief Business Officer at Infobip. 'It's a foundational step toward building AI-first customer experiences that drive measurable business impact.' 'Using agentic AI instead of a rules-based automation, Infobip's new CXOP is an enhancement for customer experiences,' said Myladie Stoumbou, Sr Director ISV Partnerships, at Microsoft. 'Available within the Microsoft Azure Marketplace, clients can access such certified products and eliminate the complexity of managing individual vendor relationships.' About Infobip Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip's omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and 'things' in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić. Recent award wins include: Infobip ranked as Leader in the Omdia CPaaS Universe Report for the third time (April 2025) Infobip ranked an Established Leader in the Juniper Research Conversational AI Leaderboard (Feb 2025) Infobip named a CPaaS Leader for the third time in the IDC MarketScape (Feb 2025) Infobip named one of the top CPaaS providers in Metrigy's CPaaS MetriRank Report (Dec 2024) Infobip named number one among Established Leaders in RCS Business Messaging in Juniper Research's RCS Business Messaging Competitor Leaderboard 2024 (Nov 2024) Infobip recognized as the number one provider in the AIT Fraud Prevention market by Juniper Research (Oct 2024) Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2024 for the second year running (June 2024) Infobip named to Fast Company's Annual List of the World's Most Innovative Companies (March 2024)
Geeky Gadgets
05-06-2025
- Business
- Geeky Gadgets
ChatGPT Plus vs. Copilot Pro: The Essential AI Decision Guide for 2025
Choosing between ChatGPT Plus and Copilot Pro requires a clear understanding of their unique capabilities and intended use cases. Both tools use advanced artificial intelligence to enhance productivity, but they cater to distinct audiences and purposes. The video below from Simple Alpaca provides an in-depth comparison of their features, strengths, and ideal applications to help you make an informed decision. Watch this video on YouTube. ChatGPT Plus: A Versatile Conversational AI ChatGPT Plus, the premium offering from OpenAI, is designed to elevate conversational AI to new levels of performance. Its core strength lies in its advanced natural language processing (NLP) capabilities, allowing it to generate human-like text with remarkable fluency and coherence. Whether you're brainstorming ideas, drafting content, or seeking answers to complex questions, ChatGPT Plus delivers responses that are both contextually relevant and easy to understand. For professionals aiming to streamline their workflows, ChatGPT Plus offers several advantages over the free version, including faster response times and improved reliability. It is particularly effective for tasks such as: Drafting emails or documents: Save time by generating polished, professional text quickly. Save time by generating polished, professional text quickly. Generating creative content ideas: Explore innovative concepts for projects, articles, or campaigns. Explore innovative concepts for projects, articles, or campaigns. Exploring technical or non-technical topics: Engage in conversational interactions to deepen your understanding of various subjects. While ChatGPT Plus is not specifically designed for programming, it can process and explain technical concepts effectively, making it a flexible tool for users across diverse industries. Its versatility ensures it can adapt to a wide range of professional and personal applications. Copilot Pro: AI-Powered Coding Assistance Copilot Pro, developed by GitHub in collaboration with OpenAI, is a specialized tool tailored for software developers. Its primary focus is on providing intelligent coding assistance, offering features that streamline the development process. By analyzing the context of your codebase, Copilot Pro can: Suggest relevant code snippets: Quickly generate code suggestions that align with your project requirements. Quickly generate code suggestions that align with your project requirements. Automate repetitive coding tasks: Reduce time spent on routine tasks, such as writing boilerplate code. Reduce time spent on routine tasks, such as writing boilerplate code. Help identify and resolve errors: Enhance debugging efficiency by offering insights and solutions. One of Copilot Pro's standout features is its seamless integration with popular development environments like Visual Studio Code. This ensures developers can incorporate it into their workflows without disruption. Whether you're writing new code or maintaining legacy systems, Copilot Pro enhances productivity by allowing you to focus on solving complex challenges rather than getting bogged down by repetitive tasks. Key Factors to Consider When deciding between ChatGPT Plus and Copilot Pro, it's essential to evaluate your specific needs and priorities. Consider the following factors: Target Audience: ChatGPT Plus is ideal for individuals seeking a versatile conversational AI for general tasks, while Copilot Pro is specifically designed for developers working on software projects. ChatGPT Plus is ideal for individuals seeking a versatile conversational AI for general tasks, while Copilot Pro is specifically designed for developers working on software projects. Primary Use Cases: ChatGPT Plus excels in natural language processing, making it suitable for creative writing, brainstorming, and knowledge exploration. Copilot Pro focuses on coding assistance, offering tools for code generation and debugging. ChatGPT Plus excels in natural language processing, making it suitable for creative writing, brainstorming, and knowledge exploration. Copilot Pro focuses on coding assistance, offering tools for code generation and debugging. Workflow Integration: Copilot Pro integrates directly into development environments, streamlining the coding process. ChatGPT Plus operates as a standalone conversational tool, offering flexibility across various tasks. Copilot Pro integrates directly into development environments, streamlining the coding process. ChatGPT Plus operates as a standalone conversational tool, offering flexibility across various tasks. Pricing and Value: Both tools require a subscription, but their value depends on your specific needs. Developers may find Copilot Pro indispensable for its coding features, while ChatGPT Plus appeals to users seeking a broader range of applications. By carefully assessing these factors, you can determine which tool aligns best with your professional or personal objectives. Which Tool Is Right for You? The choice between ChatGPT Plus and Copilot Pro ultimately depends on your goals and the nature of your work. If your focus is on creative tasks, brainstorming, or exploring ideas, ChatGPT Plus offers a robust conversational AI experience. Its versatility makes it a valuable asset for professionals in fields such as content creation, education, and customer support. Conversely, if you are a developer or work extensively with code, Copilot Pro is likely the better fit. Its ability to generate code, debug errors, and integrate seamlessly with development tools can significantly enhance your productivity and simplify your workflow. By automating repetitive tasks and providing intelligent suggestions, Copilot Pro allows you to concentrate on solving complex programming challenges. Both tools represent significant advancements in AI technology, but their strengths cater to different needs. By evaluating your specific requirements—whether they involve natural language processing or programming support—you can choose the tool that best enables you to achieve your goals efficiently and effectively. Below are more guides on ChatGPT Plus from our extensive range of articles. Source & Image Credit: Simple Alpaca Filed Under: AI, Guides Latest Geeky Gadgets Deals Disclosure: Some of our articles include affiliate links. If you buy something through one of these links, Geeky Gadgets may earn an affiliate commission. Learn about our Disclosure Policy.
