Latest news with #CustomerSatisfactionSurvey
Time of India
03-07-2025
- Time of India
Bhopal & Khajuraho airports in India's top 3, score perfect 5
Bhopal: Raja Bhoj and Khajuraho airports from Madhya Pradesh are among the top three airports in India to have achieved top ranking in the country in the Customer Satisfaction Survey for the period from Jan to June 2025. Both the airports scored 5 out of 5 in the assessment while Maharana Pratap Airport, Udaipur in Rajasthan too attained the top position with a perfect score of 5. This is the second time that Bhopal airport secured the top position. Two years ago in 2023, Bhopal airport had secured top position. The evaluation covered 60 airports from a total of 62 facilities. The remaining two airports, Jaisalmer and Tezpur, were not included in the assessment as they lacked scheduled flight services. For Round-1 2025, the overall Customer Satisfaction Index (CSI), evaluated on a five-point scale, reached 4.59. Director of Bhopal airport, Ramji Awasthi, said, "We have implemented several innovative measures to enhance the travel experience."
Hamilton Spectator
03-06-2025
- Business
- Hamilton Spectator
Burlington library branch reopens after fire-related closure
Burlington Public Library's Aldershot Branch reopened Monday, June 2 after a nearly month-long closure for flooding repairs. It was the second closure this year, after the 550 Plains Rd. E. branch suffered water damage during a small stove fire in Halton Community Housing's Aldershot Village seniors apartment building above the branch on Feb. 6. The fire was extinguished by the building's sprinkler system. The branch closed for preliminary repairs immediately following the fire, then temporarily reopened with reduced services and some areas closed to the public from Feb. 21 to May 3. It closed again for 29 days from May 4 to June 1 to complete repairs. Burlington Public Library spokesperson Lauren Arkell confirmed Monday, June 2 the branch had reopened at 9 a.m., resuming regular hours and services. Arkell said there are no changes or additions to previous branch programs or services. 'But the refreshed interior colours and deep cleaning throughout make the branch look and feel brand new,' Arkell said. Final repair costs were not yet available. Visit the Aldershot branch web page for details on branch services, programs and events. On Monday, Burlington Public Library also launched a two-week Customer Satisfaction Survey, which can be accessed at the library's website . Feedback from the survey will help guide the library's 2026-2027 Strategic Plan. Paper copies of the survey are also available at all library locations. Error! Sorry, there was an error processing your request. There was a problem with the recaptcha. Please try again. You may unsubscribe at any time. By signing up, you agree to our terms of use and privacy policy . This site is protected by reCAPTCHA and the Google privacy policy and terms of service apply. Want more of the latest from us? Sign up for more at our newsletter page .
Yahoo
07-05-2025
- Business
- Yahoo
The U.S. Airlines Delivering the Best—and Worst—Customer Experiences in 2025
Yahoo is using AI to generate takeaways from this article. This means the info may not always match what's in the article. Reporting mistakes helps us improve the experience. Yahoo is using AI to generate takeaways from this article. This means the info may not always match what's in the article. Reporting mistakes helps us improve the experience. Yahoo is using AI to generate takeaways from this article. This means the info may not always match what's in the article. Reporting mistakes helps us improve the experience. Generate Key Takeaways Between rising fuel costs, labor shortages, technological disruptions, and softer demand, the airline industry is facing a number of challenges at the moment. Still, several U.S. carriers still seem to be delivering when it comes to customer satisfaction. On Wednesday, the consumer data and analytics gurus at J.D. Power released their annual Customer Satisfaction Survey of U.S. airlines. And the results were most definitely not all doom and gloom. Related: Troubles Mount at Major Airport Days After Serious Safety Warning Though the volume of domestic travel in Q1 of 2025 has seen a decline, and airlines are introducing new fees on everything from seat choices to baggage, passengers seem happier overall. 'Airlines are heading into this new era from a position of relative strength,' according to J.D. Power's report, 'with overall passenger satisfaction up 6 points (on a 1,000-point scale) from 2024.' 'Throughout our one-year study period, we've seen a slight decline in both ticket prices and passenger volume, which has helped keep overall passenger satisfaction levels high,' according to Michael Taylor, senior managing director of travel, hospitality, retail and customer service at J.D. Power. 'But it's clear that market dynamics are changing and will likely affect passenger experience in the coming weeks and months. Airlines will likely have a tougher year this year, economically, but the key to their longer-term success will be how well they manage economic headwinds without compromising on customer experience.' According to their rankings, which are based on survey responses from 10,224 passengers, JetBlue and Delta Air Lines are battling it out for overall supremacy. While JetBlue ranks highest in First/Business Class cabins, with an overall satisfaction score of 738 out of 1,000, Delta came in second—and not too far behind—with a solid 724 points. In Premium Economy, the results were flipped: Delta topped the list with 717 points, while JetBlue came in second with 699. When it comes to having a superior experience in the Economy/Basic Economy cabin, Southwest Airlines bested the competition with an overall score of 694. JetBlue came in second with 663 points, followed very closely by Delta with 662. Related: One of World's Top Airlines Announces Bad News Of those three airlines, JetBlue and Delta were the only two to earn scores above the segment average in all three categories, as did Alaska Airlines. United, American, and Air Canada each managed to fall below the segment average in all three categories. As for the lowest ranked airlines? That dubious honor went to Frontier, which earned a satisfaction of just 520, followed by Spirit Airlines with 526, in the Economy/Basic category—the only segment where they were ranked. You can read the full results here.
