Latest news with #DicksonWoo
The Star
04-07-2025
- Business
- The Star
Smarter machines coming to Penang factories
Participants of the AI showcase looking at a demonstration of artificial intelligence at work. — Courtesy photo BIG changes are coming to Penang's manufacturing sector involving artificial intelligence (AI) that can spot problems, make decisions and take action without waiting for human instructions. Global tech giant IBM and Malaysia Semiconductor Industry Association introduced agentic AI at a recent showcase event in Penang. Unlike older automation systems, agentic AI does not just follow strict coding. It can detect patterns, set its own goals and adjust its actions in real-time, making it ideal for complex manufacturing environments where speed and accuracy matter. This means that local factories could soon rely on machines to predict breakdowns before they happen, inspect products for defects on the spot or manage the flow of materials through supply chains, all without human input. The technology is being pitched as a major productivity booster, especially for Penang's export-driven industries. 'Agentic AI isn't just another upgrade,' said IBM Malaysia country manager Dickson Woo. 'In manufacturing, it's a game-changer helping companies make faster, smarter decisions and automate entire processes. 'This leads to smarter factories, fewer delays, better quality and a stronger global edge for Malaysian-made goods,' he said. The event drew business leaders, tech providers and policymakers looking to future-proof Penang's industrial backbone and keep pace with a fast- moving global market where intelligent automation is now essential.
Malaysiakini
30-04-2025
- Business
- Malaysiakini
KPJ Healthcare Taps IBM watsonx for AI-Powered Personalized Patient Services
KPJ Healthcare Berhad ('KPJ Healthcare' or 'the Group'), Malaysia's largest network of private healthcare provider, is collaborating with IBM Malaysia Sdn. Bhd. and IBM Business Partner GlobeOss Sdn. Bhd. to redefine patient services with an AI-powered chatbot built using IBM watsonx technologies. With this collaboration, it is possible for KPJ Healthcare to enhance service delivery and improve patient experience across KPJ Healthcare's 30 specialist hospitals, including the newly opened KPJ Kuala Selangor. The collaboration is intended to enhance KPJ Healthcare's ability to manage routine patient information requests through an AI-powered chatbot that provides 24/7 responses to frequently asked questions, specialist details and appointment scheduling. Designed for timeliness and ease of use, the platform may enable patients to conveniently access essential information and services. 'With this AI-powered chatbot, we are able to deliver timely and accurate information to support our broader goal of building a smarter, more connected healthcare system. It reflects our commitment to purposeful innovation that enhances the way we care for our communities. IBM's technology helps bring this vision to life. This initiative is part of KPJ's ongoing transformation, anchored by the KPJ Health System, where clinical care, education and research come together to drive better patient outcomes,' said Chin Keat Chyuan, President and Managing Director of KPJ Healthcare. 'Our collaboration with KPJ Healthcare, together with our ecosystem partner GlobeOSS, represents a major milestone in advancing patient engagement and transforming healthcare services in Malaysia and beyond,' said Dickson Woo, Country General Manager and Technology Leader, IBM Malaysia. 'At IBM, we are committed to driving progress through innovation, and today's collaboration demonstrates how the fusion of technology and industry expertise can help to deliver smarter, more efficient, and patient-centric solutions.' The chatbot was built using IBM's enterprise-grade AI developer studio, as well as IBM Watson Discovery for intelligent document understanding. The solution is intended to enable KPJ Healthcare to provide patients with quick, convenient access to answers for routine inquiries. The technology combines deep learning, machine learning, and natural language processing (NLP) capabilities to understand questions, provide accurate answers, and complete transactions through conversational AI. This content is provided by KPJ Healthcare. The views expressed here are those of the author/contributor and do not necessarily represent the views of Malaysiakini. Interested in having your press releases, exclusive interviews, or branded content articles on Malaysiakini? For more information, contact [email protected] or [email protected]
