2 days ago
Forum: Sort out issues before imposing new taxi cancellation policies
I refer to the article '
ComfortDelGro to introduce new taxi cancellation, waiting fee policy ' (July 16).
I used to book a taxi via the CDG Zig app quite often, but have been avoiding it lately for several reasons.
Often, I get a notification that the taxi has arrived when it has not, and this makes me worry that I may be charged a late fee. There have also been instances where the taxi driver went to the wrong place and concluded that I did not turn up. He would leave after indicating a 'no show'. In one perplexing incident, the driver took my call, then proceeded to key it in as completed – meaning the destination had been reached – and charged me for the ride.
It was only after I sent a screenshot, showing that he had started and ended the journey within the same minute, to customer service that I managed to get a refund.
I often have taxi drivers not being able to locate my home, but this happens less often with the private-hire services.
I hope ComfortDelGro will sort out the issues mentioned before imposing new taxi cancellation policies.
Do Su Ern (Dr)
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