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Salesforce boss reveals the stunning amount of work now handled by AI
Salesforce boss reveals the stunning amount of work now handled by AI

Yahoo

time26-06-2025

  • Business
  • Yahoo

Salesforce boss reveals the stunning amount of work now handled by AI

Salesforce CEO Marc Benioff revealed the software company uses artificial intelligence (AI) technology to perform a good deal of its work. He told Emily Chang, the host of Bloomberg's "The Circuit with Emily Chang," that AI "is doing 30% to 50% of the work at Salesforce now." The company has been using AI to automate in areas such as engineering, coding and customer service tasks, according to Benioff. The CEO told the outlet he thinks that will continue at Salesforce. Salesforce To Acquire Informatica For $8B To Boost Ai Capabilities "All of us have to get our head around this idea that AI can do things that before we were doing, and we can move on to do higher-value work," he said in the Bloomberg interview released Thursday. Read On The Fox Business App Benioff acknowledged that AI was "not 100% accurate" but, according to the outlet, said Salesforce has experienced roughly 93% accuracy in its own technology and its work with customers. "You'll never see me saying that we're at 100%, but I think for a lot of the other vendors, maybe they're at much lower levels because they don't have as much data and metadata, and they're not able to kind of put as much information into the model to get to a higher level of accuracy," he told Chang. Companies have embraced AI in their businesses more and more, with some even saying it will and already doing some work that was previously done by humans. AI is a "digital labor revolution that is, you know, we're probably looking at $3 to $12 trillion of digital labor getting deployed," Benioff said to Bloomberg. Amazon Ceo Says Ai Will Reduce His Company's Workforce "That digital labor's going to be everything from AI agents to robots," he continued. The technology started seeing a significant increase in uptake in the wake of OpenAI releasing its ChatGPT chatbot in late 2022, spurring major investments and innovations in the sector. AI has been a boon for Salesforce, with the firm offering Agentforce and other AI-powered tools to its customers, and for other article source: Salesforce boss reveals the stunning amount of work now handled by AI Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data

AI is doing 30%-50% of the work at Salesforce, CEO Marc Benioff says
AI is doing 30%-50% of the work at Salesforce, CEO Marc Benioff says

CNBC

time26-06-2025

  • Business
  • CNBC

AI is doing 30%-50% of the work at Salesforce, CEO Marc Benioff says

Salesforce is accelerating its use of artificial intelligence in automating workloads, according to CEO Marc Benioff. "All of us have to get our head around this idea that AI could do things, that before, we were doing, and we can move on to do higher value work," he said in an interview with Bloomberg's Emily Chang, noting that the technology currently accounts for about 30% to 50% of the company's work. Technology companies are hunting for new ways to trim costs, boost efficiencies and transform their workforce with the help of AI. The aftershocks have already hit the tech industry, with the software giant cutting over 1,000 positions earlier this year as it restructured around AI. Other technology companies have made similar moves, including cybersecurity giant CrowdStrike. Klarna CEO Sebastian Siemiatkowski said the company has shrunk its headcount by 40% due in part to AI investment, while Amazon CEO Andy Jassy said the e-commerce giant will use AI to reduce roles. Benioff called the rise of AI in the workforce a "digital labor revolution," estimating that the software company has reached about 93% accuracy with the technology. "It's pretty good," he said, but it's not "realistic" to hit 100%. He added that other vendors are at "much lower levels because they don't have as much data and metadata" to build higher accuracy.

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