Latest news with #Facilio
Tahawul Tech
21-07-2025
- Business
- Tahawul Tech
AI moves from buzz to backbone in real estate operations, says Facilio founder
Facilio's CEO, Prabhu Ramachandran, on how AI is transforming compliance, visibility, and performance across building portfolios. Artificial intelligence is redefining real estate operations by addressing the everyday challenges faced by facility managers—missed SLAs, compliance gaps, and delayed issue resolution. Facilio is harnessing AI and IoT to unify disconnected systems, enabling smarter, faster decision-making across entire portfolios. Prabhu Ramachandran, Founder and CEO of Facilio, explains how the company is helping real estate and FM firms achieve measurable impact through a connected operational platform, with the Middle East emerging as a key region for success. Interview Excerpts: AI in real estate has moved beyond buzz—how is Facilio enabling measurable impact across compliance, issue resolution, and operational visibility? AI is finally delivering on its promise in real estate—not as a futuristic idea, but as a hands-on tool to solve the everyday bottlenecks that facility teams deal with. Facilio brings AI into the heart of building operations, where the pain is real: delayed resolutions, missed SLAs, compliance scrambling, and a lack of real-time visibility. We are building AI capabilities to help facility managers prioritise work orders, assign the right technician instantly, surface hidden patterns in compliance failures, and spot risks before they escalate. Instead of hunting through spreadsheets or chasing teams for updates, managers can now see exactly where things stand—and more importantly, what actions will move the needle. The result? Problems are resolved faster, audits become routine instead of stressful, and teams stay ahead of issues rather than reacting to them. This is how AI becomes a daily operational advantage, not just a buzzword. You often say leaders don't need more tech, but connected tech—how does Facilio bridge people, processes, and systems using AI and IoT? Facility management has no shortage of tools—just a shortage of connected intelligence. Teams juggle a mix of apps, vendor systems, emails, and spreadsheets. The problem isn't lack of technology; it's that the systems don't talk to each other, and people are left bridging the gaps manually. Facilio changes that. Our platform brings AI and IoT together to stitch those silos into a single operational brain. Work orders, technician skills, asset health, energy usage, vendor response—all of it flows into one connected layer. AI then steps in to make sense of it, recommend actions, or trigger workflows in real time. This gives every team member—from a technician in the field to a regional ops lead—the ability to act faster, smarter, and with full context. It's not about automating tasks in isolation, but about orchestrating operations with intelligence. As cost-cutting hits its limits, where do you see the biggest opportunities for AI to unlock long-term value in real estate portfolios? Most portfolios have already squeezed the easy cost levers—cutting headcount, renegotiating contracts, deferring maintenance. But that's not sustainable. The next frontier is performance at scale—and that's where AI shines. AI helps shift from managing buildings to optimising them. Think: predicting which equipment is likely to fail next week, identifying which vendors are underperforming, spotting which sites have hidden compliance risks or missed revenue. It transforms operations from reactive to precision-led. The biggest long-term value? Visibility and control at the portfolio level. Instead of managing one building at a time, you can steer dozens—or hundreds of sites with the same clarity and consistency. 'AI isn't just helping teams do more with less—it's helping them do better with what they already have.' Why is a unified operations platform the missing piece in facilities management, and how is Facilio filling that gap? Facilities management has been stuck in fragmented workflows for too long. One app for work orders. Another for energy. A third for compliance. The result? Gaps, delays, and missed opportunities. What's missing is a single operating layer that ties it all together. Facilio was built to be that layer—a real-time platform where operations, maintenance, sustainability, and compliance come together, guided by live data and AI. This unified model doesn't just reduce tool sprawl. It unlocks a new way of operating—where every decision is informed by context, every process can adapt in real time, and every stakeholder (internal or external) works from the same source of truth. That's how we help teams stay ahead, not just keep up. In the Middle East, AI is already driving results—can you share examples of how Facilio is helping FM firms exceed compliance without added overhead? The Middle East is leading the charge in modern FM, especially in high-performance portfolios. We've seen forward-thinking customers embrace AI not just for innovation's sake, but to solve everyday pains—especially around compliance and reporting. Instead of manually tracking SLA breaches or scrambling to compile ESG data, teams using Facilio now get live dashboards that show exactly where they stand. Faults are flagged before they become failures. Reports are generated automatically. Technicians know what to fix and where to go—before someone escalates the issue. The impact? Compliance becomes built-in, not bolted on. Teams improve performance without needing more people or firefighting more problems. In one case, a leading commercial development in Dubai unified all their building systems—from HVAC to lifts—under a single pane of glass. Another cut reporting time by 70% and rolled out energy programs portfolio-wide in weeks, not months. As for the third – an FM service provider in the UAE digitised its end-to-end workflows with Facilio—resulting in a 13% boost in workforce productivity, improved SLA adherence, and fully embedded compliance practices. By enabling real-time reporting and empowering mobile teams, they eliminated the need for manual audits across more than 300 buildings. These aren't pilots or ideas—they're results already happening, and they show what's possible when FM leaders choose a platform built for continuous improvement, not just digital record-keeping.
Zawya
14-02-2025
- Business
- Zawya
Mansions OAM chooses Facilio's connected CAFM to modernise community management
Dubai: Mansions Owners Association Management, a leading provider of community management services in Dubai, announced its partnership with Facilio, a global leader in property operations and maintenance software. Mansions has deployed Facilio's Connected CAFM in 20 premium residential communities across Dubai, to modernise community management, standardise operational processes, and deliver a superior living experience for its residents. Since its inception in 2013, Mansions Owners Association Management has been recognized for its expertise in Jointly Owned Property Management Services, specializing in serving a wide range of communities, from luxury high-rises to villa communities, and delivering tailored services that create measurable value for clients. By integrating global best practices with local expertise, the company has built a reputation for driving operational excellence, sustainability, and superior results for its communities. 'We selected Facilio because of their Connected CAFM platform's ability to streamline operations, bring in cost efficiencies and essentially transform how we manage communities. Great community management services contribute to increased ownership value for residents as well as a superior quality of life. Along with world-class amenities and safety, we want to provide them with a fully digital experience. With Facilio's real-time data analytics, smart maintenance features, and integrated workflows, we're able to manage communities more transparently and effectively while ensuring we deliver the highest standards of service and resident satisfaction,' said Alexander Karabet, Managing Director of Mansions Owners Association Management. "Residential communities have undergone a significant shift in expectations, no longer content with buildings that merely meet basic standards; they now prioritize safety, sustainability, and adaptability to future challenges. We're excited to support Mansions in meeting these expectations, and help them drive business growth and operational excellence using our advanced cloud technology,' said Prabhu Ramachandran, CEO of Facilio. With Facilio's platform, Mansions Owners Association Management can: Standardise operations: Digitise maintenance processes and standardise operations across residential communities, leading to better operations visibility and control. Improve transparency: Leverage real-time data analytics and insights to gain visibility into vendor performance and service delivery. Optimize maintenance: Use smart maintenance features to proactively address issues, reduce costs, and improve asset longevity. Enhance resident satisfaction: Deliver seamless, proactive services that improve the living experience for residents. About Facilio Facilio offers an enterprise-grade SaaS platform that transforms property operations and maintenance for a global clientele across commercial offices, healthcare, retail, and residential sectors. Its solutions aggregate building data, optimize performance, and enable centralized control across portfolios. With headquarters in New York City and offices in Dubai, Chennai, and London, Facilio is backed by investors including Accel India, Tiger Global Management, Dragoneer Investment Group, Brookfield Growth, and Cushman & Wakefield.
Khaleej Times
07-02-2025
- Business
- Khaleej Times
Tech adoption rises in Dubai real estate
Over the past few years, the real estate industry in Dubai has undergone a significant transformation in terms of technology adoption. Building Management Systems (BMS), which were once expensive, underutilized, and heavily reliant on service vendors, have evolved. These systems were often rigid, locked into proprietary frameworks, and provided limited real-time insights for facility managers and technicians. However, BMS alone proved insufficient for addressing the evolving needs of property operators. As BMS technology stagnated, new tools like Computer-Aided Facilities Management (CAFM) systems began to emerge. The pandemic further accelerated digitization, putting the focus on cost efficiency, sustainability, and tenant well-being. This shift triggered a wave of mergers and acquisitions globally. Legacy building automation companies started investing in CAFM solutions. For instance, Trane acquired BrainBox AI and Nuvolo, JLL bought Envio Systems and Building Engines, and Schneider Electric acquired Planon. These developments reflect a broader industry demand for unified solutions that integrate building automation with enterprise operations. Facilio was founded with this vision in mind. 'Our unified cloud-based platform combines asset management, technician tools, advanced analytics, and energy optimization. By addressing the limitations of traditional BMS, we provide a cohesive solution that delivers value at the building portfolio level. The year 2024 validated the power of this transformation. We enabled FM teams and CRE operators to evolve their CAFM systems from basic record-keeping tools into actionable platforms. This shift unlocked tangible value, operational efficiency, and business growth for our customers across geographies,' said Prabhu Ramachandran, CEO of Facilio. The future of operations and maintenance (O&M) lies in intelligence and automation, with AI-driven solutions at the forefront of this transformation. 'By combining CAFM with cloud-based analytics, building operators are transitioning from reactive to proactive, data-led strategies. These approaches prevent failures before they occur, optimize energy consumption, and enhance productivity. Many enterprises are already leveraging AI & IoT-led platforms,' Ramachandran, said. For example, British Land, a leading UK property operator, achieved a 33% reduction in heating and cooling energy consumption using Facilio's Connected Buildings platform. The Dubai World Trade Centre witnessed improved equipment performance and tenant satisfaction via rapid fault remediation with accurate error reports. FM service firms like Berkeley Services Group, Musanadah, CIT Group, Quality FM, and many more are using our Connected CAFM as their operating system. This enables them to consolidate data, gain visibility across portfolios, and deliver results such as a 3x increase in contract wins and a 2x boost in revenues. The real estate and FM industry are increasingly recognizing the strategic value of AI and IoT-driven automation and their potential to drive business outcomes. They are moving away from rigid legacy tools to modern connected platforms, with Connected CAFM emerging as a foundational application to deliver strategic value. 'This is not just a technology upgrade; it is a paradigm shift in the way they operate,' Ramachandran said. Looking ahead, the transition from legacy systems to modern, software-first platforms will continue at scale, Ramachandran said. 'Predictive maintenance, real-time decision-making, and mobility are becoming integral to delivering business value for building owners and operators. Connected systems will enable smarter, more agile building management. Consolidation within the industry will likely accelerate as businesses move toward unified building operations. This convergence is where the future of the smart buildings industry lies,' he added. The UAE was Facilio's first market when it was founded. 'With its high concentration of high-rise buildings in a compact area, the region was an ideal starting point for our operations. Over the past few years, we have consistently doubled our revenue year-over-year in the region. Looking ahead, we are expanding our regional sales team to capitalize on the growing interest in markets like Qatar and Saudi Arabia. The region's ambitious architectural projects and innovative real estate development strategies make it an exciting market for us to drive further growth,' Ramachandran said.
