Latest news with #Genesys
Time of India
2 days ago
- Business
- Time of India
Indian firm Genesys integrates department of posts' digital address system into 2D, 3D mapping system
This is an AI-generated image used for representation purposes. NEW DELHI: India's geospatial technology firm Genesys International Corporation has integrated DIGIPIN, the Department of Posts' digital address system, into its nationwide 2D and 3D mapping systems. The postal department has developed the DIGIPIN (Digital Postal Index Number) as an open-source, interoperable, geo-coded, grid-based digital address system in collaboration with IIT-Hyderabad and Isro and its centre National Remote Sensing Centre. Spanning more than 400 million building footprints, 8.3 million km of road networks, and 19,000+ PIN-code zones, the Genesys platform transforms static location data into a dynamic, interoperable address ecosystem. Developed in alignment with the Department of Posts' DHRUVA (Digital Hub for Reference & Unique Virtual Address) framework, the platform supports real-time address generation, lookup, and visual verification. The postal department had announced the launch of 'Know Your DIGIPIN' and 'Know Your PIN Code' on May 27 in alignment with the National Geospatial Policy 2022, which envisions the development of an advanced geospatial infrastructure to support digital governance and public service delivery. 'We are building a bridge between mapped locations and real-world service delivery. Our platform ensures that every verified address can support smarter cities, faster logistics, and more transparent governance,' Genesys chairman Sajid Malik said. With DIGIPIN now live on its national 2D maps and 3D Digital Twin pilots under way in key cities, Genesys is enabling the address intelligence layer of India's Digital Public Infrastructure (DPI), complementing Aadhaar for identity and UPI for payments. At the heart of this architecture is Genesys' AI-driven 3D digital twin platform, which acts as a unifying layer connecting stakeholders to real-world verified address data. Genesys works with ministries, smart cities, urban local bodies, and digital service providers to collaborate in scaling India's verified address infrastructure, bridging every location to opportunity and inclusion.
Time of India
3 days ago
- Business
- Time of India
Genesys integrates DIGIPIN into national 2D and 3D maps
Geospatial solutions provider Genesys International has become the first company in India to integrate DIGIPIN — the country's standardised digital address layer — into its nationwide 2D and 3D mapping systems, under the government's DHRUVA framework. The move positions Genesys as a key player in the development of India's Digital Public Infrastructure (DPI), alongside existing frameworks like Aadhaar and UPI. The platform spans over 400 million building footprints, 8.3 million kilometres of road networks, and more than 19,000 PIN-code zones. It enables real-time address generation, lookup, and visual verification capabilities across both 2D maps and 3D Digital Twin models. DIGIPIN, developed in collaboration with the Department of Posts, allows for the creation of precise, interoperable addresses across the country. Genesys has extended its use to 3D city models, linking address data with urban infrastructure and emergency services, offering deeper spatial insights compared to conventional maps. The company said the mapping infrastructure is built for scale and will allow role-based access for governance entities, service providers, and end-users. It also supports consent-based data sharing and integration with legacy addresses. Genesys is currently working with several government departments, Smart Cities, and municipal bodies to support rollout and adoption.
News18
4 days ago
- Business
- News18
Genesys Maps integrates DIGIPIN into 2D, 3D mapping system
Agency: PTI New Delhi, Jul 21 (PTI) Geospatial technology firm Genesys International Corporation has integrated DIGIPIN, the Department of Posts' digital address system, into its nationwide 2D and 3D mapping systems, the company said on Monday. The postal department has developed the DIGIPIN (Digital Postal Index Number) as an open-source, interoperable, geo-coded, grid-based digital address system in collaboration with IIT-Hyderabad and NRSC, ISRO. The postal department had announced the launch of 'Know Your DIGIPIN' and 'Know Your PIN Code' on May 27 in alignment with the National Geospatial Policy 2022, which envisions the development of an advanced geospatial infrastructure to support digital governance and public service delivery. 'We are building a bridge between mapped locations and real-world service delivery. With DIGIPIN now live on its national 2D maps and 3D Digital Twin pilots underway in key cities, Genesys is enabling the address intelligence layer of India's Digital Public Infrastructure (DPI), complementing Aadhaar for identity and UPI for payments," Genesys Chairman Sajid Malik said in the statement. Genesys works with ministries, smart cities, urban local bodies and digital service providers to collaborate in scaling India's verified address infrastructure, the statement said. PTI PRS PRS BAL BAL Disclaimer: Comments reflect users' views, not News18's. Please keep discussions respectful and constructive. Abusive, defamatory, or illegal comments will be removed. News18 may disable any comment at its discretion. By posting, you agree to our Terms of Use and Privacy Policy.
Yahoo
10-07-2025
- Business
- Yahoo
AI Revolution Fuels CCaaS Market Growth Despite Diverse Dynamics
Explore the evolving Contact Center as a Service (CCaaS) market in the 2025 Market Share Report. Analyze top vendors like NICE, Genesys, and Amazon Connect, focusing on AI-driven innovations, revenue, and seat projections. Uncover trends and growth outlook in this competitive landscape to 2029. Dublin, July 10, 2025 (GLOBE NEWSWIRE) -- The "2025 Contact Center as a Service Worldwide Market Share Report" report has been added to offering. This report is the foremost resource for vendors, investors, analysts, and others who want to understand this sector's competitive landscape, vendor market share by revenue and seats, geographical breakdown, adoption rate, and the current and projected total addressable market (TAM). Authoritative and Rigorous Analysis This fifth annual edition of the Contact Center as a Service Worldwide Market Share Report provides an insightful analysis of the highly competitive contact center as a service (CCaaS) market, a rapidly changing segment driven by artificial intelligence (AI). This edition of the Report analyzes CCaaS competitors' performance in calendar year 2024, although several of the vendors operate on a fiscal year. This Report analyses the market activity of the vendors selling CCaaS infrastructure solutions and related products, including self-service, AI applications (i.e., transcription, AQM, RTG/next-best-action (NBA), automated post-interaction summarization), and WEM applications, along with professional services (implementation, integration, training, premium support) and carrier services. It accounts for the seats and revenue of an estimated 200 competitors in the worldwide multi-tenant CCaaS market. This edition does not include market activity for hosted or SaaS-based offerings that are not multi-tenant. Discerning Review of CCaaS Market Drivers and Inhibitors There are many diverse and often conflicting dynamics impacting the CCaaS market, but most have had little effect in slowing the growth rate of this important IT sector. Cloud-based providers continue to deliver most of the contact center market's innovation, fueled by hundreds of millions in financial firm investments over the past decade. Artificial intelligence has become the primary driver of change in the last two years, compelling companies to migrate to cloud-based solutions, as these products generally require the processing power of the cloud. CCaaS vendors who have expanded their product portfolios during the last couple of years to include AI-enabled applications are also benefitting from increased consumption-based revenue or higher price-per-seat fees. Some in the market primarily consider CCaaS the "pipes" or channels to distribute and manage the flow of voice and digital interactions and inquiries into and out of an organization. Others expect their CCaaS vendor to be their general contractor, facilitating the delivery and integration of most systems and applications they need to operate their contact center. And, most recently, CCaaS vendors have also started to be viewed as a source of the AI technology and infrastructure needed to enhance their operations. What's clear is that many companies are highly reliant on their contact center infrastructure provider, a trend that the researchers expect to continue for many years. CCaaS Vendor Performance The 2025 Contact Center as a Service Worldwide Market Share Report provides insights into the market's performance in calendar year 2024 and provides a detailed analysis of the seat and revenue activity of 19 leading and contending CCaaS competitors: NICE, Genesys, Amazon Connect, Five9, Content Guru, RingCentral, Odigo, 88, Dialpad, Cisco, UJET, Enghouse, Puzzel, Vonage, Intermedia, Salesforce, Google, Call Center Studio, and Diabolocom (listed in order of largest to smallest based on number of seats as of December 31, 2024). The revenue and market activity of an estimated 181 CCaaS competitors (17 named and 164 unnamed) are grouped together in the "Other" category. Key breakdowns in the 2025 Contact Center as a Service Worldwide Market Share Report are: Total Contact Center Seat Projections, Worldwide, 2025 - 2029 2024 Worldwide CCaaS Revenue and Market Share Analysis, by Vendor, Category, and Geography 2024 Worldwide CCaaS Seat Adoption Rate and Projections, 2024 Actual - 2029 Projected CCaaS Total Addressable Market, Worldwide, 2024 Actual - 2029 Projected Key Topics Covered: 1. Executive Summary 2. Introduction 3. CCaaS Market Drivers and Inhibitors 4. Research Methodology4.1 Report Participation and Data Requirements 5. Information Sources and Methodology5.1 Named and Concurrent Seats vs. Usage5.2 What Should Be Counted as a CCaaS Seat?5.3 Transparency 6. Report Scope: What is Included 7. Total Contact Center Market Five-Year Seat Projections, Worldwide, 2025 - 20297.1 Contact Center Five-Year Seat Projections, Worldwide, 2025 - 2029 8. 2024 CCaaS Market Share Analysis, Worldwide8.1 CCaaS Seats and Market Share by Vendor, as of December 31, 20248.2 2024 Worldwide CCaaS Revenue and Market Share, by Vendor8.3 2024 CCaaS Revenue Analysis by Category8.4 2024 CCaaS Revenue and Market Activity, by Geography 9. Worldwide CCaaS Seat Adoption Rate and Projections, 2024 - 20299.1 CCaaS Seat Projections, Worldwide, 2024 Actual - 2029 Projected9.2 CCaaS Seat Adoption Rate, Worldwide, 2024 Actual - 2029 Projected 10. CCaaS Worldwide Total Addressable Market, 2024 Actual - 2029 Projected Companies Featured 88 Amazon Connect Call Center Studio Cisco Content Guru Diabolocom Dialpad Enghouse Five9 Genesys Google Intermedia NICE Odigo Puzzel RingCentral Salesforce UJET Vonage For more information about this report visit About is the world's leading source for international market research reports and market data. We provide you with the latest data on international and regional markets, key industries, the top companies, new products and the latest trends. CONTACT: CONTACT: Laura Wood,Senior Press Manager press@ For E.S.T Office Hours Call 1-917-300-0470 For U.S./ CAN Toll Free Call 1-800-526-8630 For GMT Office Hours Call +353-1-416-8900
Economic Times
10-07-2025
- Business
- Economic Times
Go for IT companies with unique business model; not largecap and me-too midcap IT stocks: Dipan Mehta
Tired of too many ads? Remove Ads , Director,, suggests that the IT sector's future lies in companies with unique business models. He highlights smallcap firms like Newgen and Aurionpro as potential winners. GIS companies and Genesys are also mentioned as interesting prospects. Persistent Systems and Coforge are noted for their aggressive strategies. Mehta believes largecap and me-too midcap IT stocks may not offer significant returns, going forward.I think that what has happened is that basically there is a secular slowdown in the entire IT industry. The business model is such that they are going to be just about providing application, development, management, and the entire industry has moved to products and platforms. So, again, there is a structural issue in the Indian IT industry and I was quite hopeful that AI would be a trigger for higher growth but certainly that does not appear to be fact, they may get disrupted because of artificial intelligence. And if you look at the 5-10-year track records, these companies at the end of the day have had high single-digit growth despite rupee depreciation. So, what is going to change it? I really do not know. The way the spend is happening in the tech industry, more and more is towards hardware, especially servers of the type that Nvidia makes or chips that Nvidia makes; more investment into data centres, storage capacity; and more investment into platforms and products. Software as a service is the new buzz word. It is a way to decrease cost and none of the traditional Indian IT companies are in that particular they are going to get disrupted and we are going to see further slowdown there. So, my view remains extremely negative. Sure, there could be rallies. A surprising quarter with 15-20% growth is possible, but the long-term trajectory is very In fact, it has to come from companies which have a differentiated business model and which are more into products and platforms. Traditionally we had companies like Oracle and Ramco which were into products. There was Nucleus Software also but those have not done as a new set of companies and they are really smallcap companies. Companies like Newgen, Aurionpro, merit a mention over here, usually disclosure, we and our clients may be invested in them, and then there are GIS companies which are also there, as is Genesys, which is quite interesting, at the right place at the right time. Beyond that, there could be a few IT companies like Persistent Systems, or a Coforge, which are aggressive and which are in the right space. They may do well, but at the end of the day, the largecap IT stocks and a whole host of midcap IT stocks, which are doing a me-too type of a business, are not going to give great returns going forward.
