Latest news with #IvanOstojić
Business Wire
10-07-2025
- Business
- Business Wire
Infobip and NumHub Partner to Launch Branded Calling ID™
CHICAGO--(BUSINESS WIRE)--Global cloud communications platform, Infobip is pleased to announce the expansion of a long-term partnership with, NumHub, to offer Branded Calling ID™ (BCID) as part of their Voice product solution. This development comes at a crucial time, aligning with the FCC's Eighth Report and Order, which encourages the industry to proactively implement Rich Call Data display with branded calling solutions that are supported in the mandated STIR/SHAKEN framework. Infobip has adopted NumHub's API-driven cloud-based SaaS solution streamlining all aspects of BCID registration, onboarding, vetting, billing, and reporting. As a valued partner, Infobip will engage enterprise businesses, empowering them to own their brand identity through the platform's simplified BCID adoption process. NumHub CEO Mark Bilton-Smith expressed excitement about the launch of this relationship: "Seven years ago, branded calling was introduced…Today, over a million legitimate businesses in the US do not have access to a branded calling solution! Together with BCID and our valued partner Infobip, our joint initiative is clear: to empower every legitimate business with an industry-adopted, secure, and cost-effective branded calling solution that truly works and will be available to everyone, making consumers look forward to answering thei r calls again!" 'Branded calling helps businesses to improve answer rates and ROI, while keeping customer satisfaction at the forefront of each interaction," said Ivan Ostojić, Chief Business Officer at Infobip. 'We're excited to continue this partnership with NumHub and drive innovation in secure voice solutions.' About NumHub and Infobip's History of Collaboration The relationship between NumHub and Infobip is rooted in many years of mutual trust and shared innovation. The companies began a working relationship prior to 2021 with NumHub's unique Enterprise business RespOrg enabled referrals. This made it possible for NumHub to provide Fortune 5 to Fortune 500 businesses with the right to use of their toll-free numbers, enabling carrier redundancy in the event of an outage. In 2021, the relationship expanded with Infobip's adoption of NumHub's simplified local number portability platform, PortControl. In 2024, Infobip adopted the full suite of PortControl's capabilities to encompass all aspects of number portability, including number lookup, touchless pre-orders, and port-outs. About Branded Calling ID™ Branded Calling ID (BCID) is an industry-adopted, CTIA-governed framework designed to restore trust in phone calls by enabling verified businesses to display their brand name, logo, call reason, and number directly on consumer devices. BCID integrates Rich Call Data (RCD) and Internet Engineering Task Force (IETF) FCC-mandated STIR/SHAKEN authentication, ensuring that only legitimate, authenticated and vetted businesses can display branded caller ID information. By leveraging cryptographic signatures and industry-standard governance, BCID protects businesses from spoofing, enhances call answer rates, and ensures consumers can confidently identify and engage with trusted brands. Unlike traditional branded calling models that operate under vendor-controlled ecosystems, BCID is an open, standardized solution built to serve the entire telecom industry including enterprises, CSPs, OSPs, UCaaS/CCaaS providers, and consumers. About Infobip Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip's omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and 'things' in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić. Recent award wins include: Infobip ranked an Established Leader in the Juniper Research Conversational AI Leaderboard (Feb 2025) Infobip named a CPaaS Leader for the third time in the IDC MarketScape (Feb 2025) Infobip named one of the top CPaaS providers in Metrigy's CPaaS MetriRank Report (Dec 2024) Infobip named number one among Established Leaders in RCS Business Messaging in Juniper Research's RCS Business Messaging Competitor Leaderboard 2024 (Nov 2024) Infobip recognized as the number one provider in the AIT Fraud Prevention market by Juniper Research (Oct 2024) Infobip named a Leader in the Gartner ® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2024 for the second year running (June 2024) Infobip named to Fast Company's Annual List of the World's Most Innovative Companies (March 2024) Omdia Ranks Infobip as Leader for the second year running in its CPaaS Universe Report (Nov 2023) About NumHub Launched in 1993, NumHub is a leading telecom solutions provider of simplified SaaS platforms that empower users with authoritative RespOrg right to use toll-free number ownership and management, simplified NPAC-certified local number portability and management, fraud awareness and mitigation, and brand identity protection. NumHub provides a simplified API-driven cloud-based SaaS solution that streamlines all aspects of BCID™, including customer, agent, and re-seller registration, onboarding and vetting, signing, settlement/billing and reporting. This provides users with ownership of their customers, customer experience, profit margin, and branding. OSPs, UCaaS, and CCaaS providers have a simplified SaaS platform that allows them to engage in BCID with full ownership of their customers. Enterprise businesses own their brand identity, are easily onboarded, vetted, and engaged with authorized partners while only paying for delivered calls. NumHub's mission is to provide authoritative right to use number ownership enablement to every legitimate organization.
Business Upturn
18-06-2025
- Business
- Business Upturn
Infobip Unveils CXOP: The Next Generation of AI-Powered Customer Conversations
India: Global cloud communications platform Infobip today announced its Conversational Experience Orchestration Platform (CXOP) — a game-changing solution that places agentic AI at the heart of every customer interaction. CXOP enables brands to move beyond static, rules-based workflows to deliver dynamic, goal-oriented conversations across marketing, sales, and support — at scale. The announcement builds on Infobip's AI Hub, marking a major step forward by natively infusing agentic AI across Infobip's entire award-winning product stack — unifying channels, data, and automation into a single intelligent platform. Built on Microsoft Azure OpenAI in Foundry Models, CXOP uses intelligent AI agents to orchestrate personalized customer journeys across channels like WhatsApp, RCS, and web chat. These agents understand context, act autonomously, and seamlessly collaborate with human teams when needed — reducing time to resolution, improving loyalty, and cutting costs. Today's consumers expect instant, relevant, and seamless interactions no matter what the channel. CXOP meets this demand by unifying messaging, automation, and AI-powered assistance within a single, intelligent platform that adapts to behavior, sentiment, and intent in real time. With CXOP, businesses can: Deliver empathetic, goal-driven AI interactions across channels Slash response times and reduce service costs through automation Increase lead conversion and campaign performance with real-time personalization Support hybrid teams with human-in-the-loop for complex cases Launch fast with no-code or full-code deployment options At its core, CXOP leverages a network of intelligent, agentic AI assistants that understand user intent and execute context-sensitive workflows. These agents don't just answer — they guide, solve, and act, creating fluid, human-like experiences from lead generation to retention. 'CXOP enables enterprises to move beyond static workflows and deliver intelligent, empathetic interactions at scale,' said Ivan Ostojić, Chief Business Officer at Infobip. 'It's a foundational step toward building AI-first customer experiences that drive measurable business impact.' 'Using agentic AI instead of a rules-based automation, Infobip's new CXOP is an enhancement for customer experiences,' said Myladie Stoumbou, Sr Director, ISV Partnerships, at Microsoft. 'Available within the Microsoft Azure Marketplace, clients can access such certified products and eliminate the complexity of managing individual vendor relationships.' About Infobip Advertisement Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip's omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and 'things' in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić. Submit your press release Disclaimer: The above press release comes to you under an arrangement with Business Wire. Business Upturn takes no editorial responsibility for the same.
Yahoo
10-06-2025
- Business
- Yahoo
Infobip Unveils CXOP: The Next Generation of AI-Powered Customer Conversations
Built on agentic AI, CXOP delivers intelligent, hyper-personalized experiences across the full customer journey VODNJAN, Croatia, June 10, 2025--(BUSINESS WIRE)--Global cloud communications platform Infobip today announced its Conversational Experience Orchestration Platform (CXOP) — a game-changing solution that places agentic AI at the heart of every customer interaction. CXOP enables brands to move beyond static, rules-based workflows to deliver dynamic, goal-oriented conversations across marketing, sales, and support — at scale. The announcement builds on Infobip's AI Hub, marking a major step forward by natively infusing agentic AI across Infobip's entire award-winning product stack — unifying channels, data, and automation into a single intelligent platform. Built on Microsoft Azure OpenAI in Foundry Models, CXOP uses intelligent AI agents to orchestrate personalized customer journeys across channels like WhatsApp, RCS, and web chat. These agents understand context, act autonomously, and seamlessly collaborate with human teams when needed — reducing time to resolution, improving loyalty, and cutting costs. Today's consumers expect instant, relevant, and seamless interactions no matter what the channel. CXOP meets this demand by unifying messaging, automation, and AI-powered assistance within a single, intelligent platform that adapts to behavior, sentiment, and intent in real time. With CXOP, businesses can: Deliver empathetic, goal-driven AI interactions across channels Slash response times and reduce service costs through automation Increase lead conversion and campaign performance with real-time personalization Support hybrid teams with human-in-the-loop for complex cases Launch fast with no-code or full-code deployment options At its core, CXOP leverages a network of intelligent, agentic AI assistants that understand user intent and execute context-sensitive workflows. These agents don't just answer — they guide, solve, and act, creating fluid, human-like experiences from lead generation to retention. "CXOP enables enterprises to move beyond static workflows and deliver intelligent, empathetic interactions at scale," said Ivan Ostojić, Chief Business Officer at Infobip. "It's a foundational step toward building AI-first customer experiences that drive measurable business impact." "Using agentic AI instead of a rules-based automation, Infobip's new CXOP is an enhancement for customer experiences," said Myladie Stoumbou, Sr Director ISV Partnerships, at Microsoft. "Available within the Microsoft Azure Marketplace, clients can access such certified products and eliminate the complexity of managing individual vendor relationships." About Infobip Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip's omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. View source version on Contacts Marcelo Bojana Mandić Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Business Wire
10-06-2025
- Business
- Business Wire
Infobip Unveils CXOP: The Next Generation of AI-Powered Customer Conversations
VODNJAN, Croatia--(BUSINESS WIRE)--Global cloud communications platform Infobip today announced its Conversational Experience Orchestration Platform (CXOP) — a game-changing solution that places agentic AI at the heart of every customer interaction. CXOP enables brands to move beyond static, rules-based workflows to deliver dynamic, goal-oriented conversations across marketing, sales, and support — at scale. The announcement builds on Infobip's AI Hub, marking a major step forward by natively infusing agentic AI across Infobip's entire award-winning product stack — unifying channels, data, and automation into a single intelligent platform. Built on Microsoft Azure OpenAI in Foundry Models, CXOP uses intelligent AI agents to orchestrate personalized customer journeys across channels like WhatsApp, RCS, and web chat. These agents understand context, act autonomously, and seamlessly collaborate with human teams when needed — reducing time to resolution, improving loyalty, and cutting costs. Today's consumers expect instant, relevant, and seamless interactions no matter what the channel. CXOP meets this demand by unifying messaging, automation, and AI-powered assistance within a single, intelligent platform that adapts to behavior, sentiment, and intent in real time. With CXOP, businesses can: Deliver empathetic, goal-driven AI interactions across channels Slash response times and reduce service costs through automation Increase lead conversion and campaign performance with real-time personalization Support hybrid teams with human-in-the-loop for complex cases Launch fast with no-code or full-code deployment options At its core, CXOP leverages a network of intelligent, agentic AI assistants that understand user intent and execute context-sensitive workflows. These agents don't just answer — they guide, solve, and act, creating fluid, human-like experiences from lead generation to retention. 'CXOP enables enterprises to move beyond static workflows and deliver intelligent, empathetic interactions at scale,' said Ivan Ostojić, Chief Business Officer at Infobip. 'It's a foundational step toward building AI-first customer experiences that drive measurable business impact.' 'Using agentic AI instead of a rules-based automation, Infobip's new CXOP is an enhancement for customer experiences,' said Myladie Stoumbou, Sr Director ISV Partnerships, at Microsoft. 'Available within the Microsoft Azure Marketplace, clients can access such certified products and eliminate the complexity of managing individual vendor relationships.' About Infobip Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip's omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty.
Yahoo
19-05-2025
- Business
- Yahoo
Clerk Chat Revolutionizes Conversational Messaging, Launches First North American RCS Experience Across Google, Verizon, T-Mobile and AT&T
AI-powered RCS Messaging Platform delivers interactive, conversational fan experience across Verizon, T-Mobile and AT&T networks Strategic partnership represents the first time a business has deployed verified RCS messaging simultaneously across multiple U.S. carriers Creates a concierge-level experience across consumers' messaging apps to enable businesses to have deeper relationships with their fan bases SAN FRANCISCO, May 15, 2025--(BUSINESS WIRE)--Clerk Chat, the next-generation customer experience platform, today announced a groundbreaking launch with Google, Verizon, T-Mobile and AT&T to deliver the interactive digital content through Rich Communication Services (RCS) messaging—the first simultaneous multi-carrier RCS deployment in North America. This landmark implementation with Google and the big 3 communication carriers transforms traditional transactional, SMS announcements into an interactive, AI-powered conversation where consumers can: Swipe through carousel displays of upcoming events View and make purchases directly within their native messaging app Engage with concierge services for personalized information "This launch represents the first time a business has deployed verified RCS messaging simultaneously across major U.S. carriers," said Alexander Haque, co-founder and CEO of Clerk Chat. "Our platform bridges the gap between technological innovation and audience engagement, delivering a conversational experience that makes traditional marketing channels obsolete." "Working with Clerk Chat demonstrates our commitment to bringing next-generation messaging experiences to our customers," said Ivan Ostojić, CBO at Infobip. "By enabling verified RCS business messaging at scale, we're creating a more secure, interactive communication channel that benefits both brands and consumers. This audience engagement showcases how RCS can transform customer engagement when combined with AI capabilities." Enables Consumers to Experience Personalized, Real-Time Interactions on Messaging Apps Internal testing shows that RCS messaging delivers significantly higher engagement rates than traditional SMS. The addition of Clerk Chat's AI agents further enhances conversion rates by personalizing the customer experience in real time. "By combining carrier-verified RCS with our conversational AI technology, we're creating a true concierge experience that lives where users already are—their messaging apps," said Igor Boshoer, co-founder and CTO of Clerk Chat. "People can now have natural conversations about any aspect of a business without downloading apps or visiting websites. We think this will democratize AI business usage since anyone can have a concierge-like experience right on their messaging app." The solution leverages Apple's recent adoption of the RCS protocol and Google's verified business messaging platform, creating a seamless experience for both Android and iOS users. Google's Rich Communication for Business service enables verified brand accounts, ensuring users know they're interacting with an authentic organization while eliminating concerns about text-based spam or phishing attempts. Verified Mobile Messaging Brand Accounts Ensure Secure, Authentic Fan Interactions "Entertainment and live events are great use-cases for this medium, as well as retail, ecommerce and many more where customers crave conversations," said Alexander Haque, co-founder and CEO of Clerk Chat. "This technology unlocks new possibilities for any brand seeking deeper customer relationships. Only Clerk Chat can deliver this revolutionary combination of carrier-verified RCS deployment with conversational AI that transforms customer interactions." Clerk Chat's platform, which processes millions of AI-powered messages monthly, has become the preferred solution for nearly 2,000 businesses seeking secure, intelligent messaging services across industries including financial services, healthcare, sports and entertainment. For more information, visit About Clerk Chat Clerk Chat is an AI-driven conversational messaging platform that enables businesses to stay connected and respond to client and customer requests through seamless, real-time communication. Designed for businesses aiming to enhance their customer engagement, Clerk Chat integrates with major platforms like Microsoft Teams, Zoom, Webex, Salesforce, HubSpot and more. It supports connections with telecom providers such as Verizon, Twilio, Bandwidth, Sinch and Infobip, ensuring compliance with industry standards. Trusted by thousands of businesses looking for messaging services, Clerk Chat handles millions of messages daily, delivering a streamlined solution for sales, support and marketing in one intuitive interface. About Alphabet Inc. Alphabet is a collection of companies, the largest of which is Google. Larry Page and Sergey Brin founded Google in September 1998 and the company is headquartered in Mountain View, Calif. Billions of people use its wide range of popular products and platforms each day, like Search, Ads, Chrome, Cloud, YouTube and Android. About Verizon Verizon Communications Inc. (NYSE, Nasdaq: VZ) powers and empowers how its millions of customers live, work and play, delivering on their demand for mobility, reliable network connectivity and security. Headquartered in New York City, serving countries worldwide and nearly all of the Fortune 500, Verizon generated revenues of $134.8 billion in 2024. Verizon's world-class team never stops innovating to meet customers where they are today and equip them for the needs of tomorrow. For more, visit or find a retail location at About T-Mobile T-Mobile US, Inc. (NASDAQ: TMUS) is America's supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile's customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile and Mint Mobile. For more information please visit: About AT&T AT&T Inc. (NYSE: T) helps more than 100 million U.S. families, friends and neighbors, plus nearly 2.5 million businesses, connect to greater possibilities. From the first phone call 140+ years ago to their 5G wireless and multi-gig internet offerings today, AT&T innovates to improve lives. For more information please visit Investors can learn more at View source version on Contacts Media ContactTreble Will Kruisbrinkclerkchat@ Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
