Latest news with #LevelEntrepreneurs
The Wire
3 days ago
- Business
- The Wire
CSC Collaborates with Salesforce to Revolutionise Grievance Redressal Across Rural India
AI-powered platform to unify and accelerate grievance redressal across CSC's 6 lakh Village Level Entrepreneurs (VLEs) nationwide New Delhi, Delhi, India (NewsVoir) Common Services Centres (CSC), a flagship initiative for India's digital inclusion under the Ministry of Electronics and IT (MeitY), today announced a collaboration with Salesforce, the #1 AI CRM*. The collaboration aims to enhance citizen and Village Level Entrepreneur (VLE) support across rural and semi-urban regions through a unified, AI-powered grievance redressal platform that delivers intelligent and scalable service experiences. With over 6 lakhs active VLEs, CSC plays a foundational role in connecting citizens with essential public and private services in remote areas. The adoption of Salesforce marks a significant milestone in CSC's digital transformation journey, aimed at improving resolution timelines, empowering VLEs with modern tools, and fostering greater transparency and trust in citizen services. Built on Salesforce's platform, the solution integrates Service Cloud with AI tools such as Einstein Bots for 24×7 self-service and Digital Engagement to consolidate citizen queries from WhatsApp, email, SMS, and the CSC portal. Sanjay Kumar Rakesh, MD & CEO, CSC SPV said, 'At CSC, our mission has always been to empower citizens and VLEs by bridging the last-mile digital gap. The collaboration with Salesforce is a step forward in building a more responsive, unified, and data-driven grievance redressal framework. By integrating modern tools and AI-led workflows, we are equipping our frontline network with the capability to resolve issues faster, track them transparently, and deliver better experiences to the communities we serve. This is not just a tech upgrade — it's a shift in how we enable trust in digital governance.' Arundhati Bhattacharya, President & CEO, Salesforce – South Asia, said, 'India's next leap in digital public infrastructure will be defined by how effectively we can bring citizen services closer to every corner of the country — with speed, scale, and intelligence. Our collaboration with CSC is a powerful example of how AI can be harnessed to transform governance at the grassroots. We are proud to support CSC in empowering lakhs of Village Level Entrepreneurs (VLEs) with the tools to deliver faster, more transparent, and citizen-first services.' CSC's collaboration with Salesforce lays the foundation for broader digital public infrastructure. With CSC expanding into areas like wallet services, DigiPay, insurance, and telemedicine, the Salesforce platform provides a future-ready backbone to unify service delivery across functions. Its extensibility, multilingual support, and mobile-first design make it ideal for scaling digital governance across India's diverse citizen base. About CSC Common Services Centres (CSCs) are a strategic cornerstone of India's Digital India programme, delivering a wide array of public and private services to citizens across rural and remote locations via a nationwide VLE network. *Salesforce, the #1 CRM, powered by AI technology and capabilities. Learn more • Learn about Agentforce • Read more customer success stories (Disclaimer: The above press release comes to you under an arrangement with Newsvoir and PTI takes no editorial responsibility for the same.).
India Gazette
17-06-2025
- Business
- India Gazette
Minister Hardeep Puri reviews LPG portability policy in meeting with energy PSUs, officials
New Delhi [India], June 17 (ANI): Hardeep Singh Puri, Union Minister for Petroleum and Natural Gas, on Tuesday held a meeting with the officials of the Ministry and Chief Managing Directors (CMDs) of India's energy sector Public Sector Units (PSUs) to discuss policy of portability from one OMC to another for the consumers. In a social media post on X, the Union Minister shared that the number of LPG connections in the country has risen to over 33 crore from 14 crore in 2014, pushing overall coverage from 62 per cent before 2016 to over 100 per cent now. 'As the number of LPG dealerships increases to more than 25,570 to cater to the rising demand, in a meeting with senior officials of @PetroleumMin and CMDs of India's energy sector PSUs, we discussed the policy of portability from one OMC to another for the consumers,' the Minister said in the post. As per the post, a major contributor to this transformation has been the Pradhan Mantri Ujjwala Yojana (PMUY), under which more than 10.33 crore free LPG connections have been distributed to beneficiaries in both rural and urban areas. To meet the surging demand for cooking gas, the number of LPG dealerships has also increased to more than 25,570 across the country. Puri noted that the government is exploring new policies to enhance consumer convenience, including the introduction of portability between Oil Marketing Companies (OMCs). The Union Minister further added that in an effort to strengthen last-mile delivery, OMCs have engaged 22,443 Common Service Centres (CSCs) and Village Level Entrepreneurs (VLEs), which together delivered 58 lakh cylinders during FY 2024-25 to remote and underserved regions. The Minister also reviewed the progress of India's energy transition efforts with officials from the Petroleum Ministry and PSU heads. He revealed that solar power infrastructure has been installed at nearly 79,000 out of the country's 88,000+ fuel retail outlets. These installations range in capacity from below 1KW to more than 3KW, helping reduce the carbon footprint of fuel stations. 'Even as India moves ahead with full momentum towards the energy security goals under the leadership of PM @narendramodi Ji, we continue to focus on green, sustainable and innovative sources of energy,' Puri affirmed in his post. 'In a meeting with @PetroleumMin officials and captains of PSU-OMCs we reviewed the process of setting of solar power infrastructure at the vast network of more than 88,000 retail outlets across the country,' the post added. Talking to ANI on Monday, Puri said that India is putting in all kinds of effort to ramp up its own traditional fossil-based energy production, and the latest push is to dig deep in the Andaman region. Puri outlined several measures the government has been taking over the years for exploration and production. He also noted that the exploration in the Andamans is pointing to 'good news' and may end up becoming India's 'Guyana moment'. (ANI)
