Latest news with #ManagedServices
Tahawul Tech
6 days ago
- Business
- Tahawul Tech
Omnix launches AI-first managed services to transform next-gen IT support
Dubai – Omnix International, a leader in digital transformation and innovative technology solutions, today announced the launch of its AI-first Managed Services offerings. These next-generation IT support offerings embed artificial intelligence, automation, and data-driven intelligence at the core of service delivery—redefining how enterprises manage IT operations. This initiative reflects Omnix's vision to deliver value-centric, future-ready services that extend beyond traditional managed support models. Walid Gomaa, CEO of Omnix International, said, 'With the growing complexity of hybrid IT environments and the need for 24/7 resilience, it became evident that conventional support models are no longer sufficient. Our shift toward AI-first Managed Services marks a strategic evolution—from project-based delivery to long-term operational partnerships—empowering our clients to accelerate digital transformation while maintaining agility, visibility, and control.' As enterprises continue their digital evolution, they are increasingly challenged by rising operational costs, resource constraints, compliance demands, cybersecurity threats, and the pressure to meet demanding SLAs. Omnix's AI-first Managed Services offerings are purpose-built to address these challenges, offering proactive, scalable, and insight-rich support tailored for long-term operational excellence and measurable business impact. Bassel Kachfeh, Digital Solutions Manager at Omnix, added, 'This launch is the result of a well-defined strategy that leverages our domain expertise, in-house capabilities, and market understanding. By embedding AI and automation throughout the service stack, we are enabling intelligent, adaptive IT operations that grow with our clients' business and technology needs.' The new offerings are tailored for high-impact sectors such as: Government, Healthcare, Education, Utilities & Energy, Banking & Finance and Transportation. They cover a full spectrum of services including: · Service Desk & End User Support (Onsite and Remote) · Network & Infrastructure Operations (NOC) · Cloud & Platform Management (Public, Private, Hybrid) · Cybersecurity Monitoring and Support (SOC) · Database, Backup, and Disaster Recovery Operations · ITSM Process Management & Automation · AI-Driven IT Operations (AIOps). At the core of Omnix's Managed Services is a robust AI-first framework powered by intelligent agentic AI, predictive monitoring (AIOps), and advanced automation. These capabilities enhance critical IT operations such as ticket management, root cause analysis, SLA tracking, and decision-making. By embedding AI throughout the support lifecycle, Omnix ensures that service delivery is not only responsive but also anticipatory, enabling faster issue resolution and greater operational reliability. What sets Omnix apart is its emphasis on proactive, intelligent support. Key differentiators include self-healing infrastructure, predictive and prescriptive insights, and AI models tailored to client environments. This is further strengthened by a dedicated Centre of Excellence (CoE), strategic technology partnerships, and the use of cutting-edge tools including conversational AI, ITSM platforms, and real-time monitoring systems. Together, these elements deliver continuous optimization, governance assurance, and measurable outcomes that align IT operations with business goals.
Zawya
6 days ago
- Business
- Zawya
Omnix launches AI-first managed services to transform next-gen IT support
Dubai, United Arab Emirates – Omnix International, a leader in digital transformation and innovative technology solutions, today announced the launch of its AI-first Managed Services offerings. These next-generation IT support offerings embed artificial intelligence, automation, and data-driven intelligence at the core of service delivery—redefining how enterprises manage IT operations. This initiative reflects Omnix's vision to deliver value-centric, future-ready services that extend beyond traditional managed support models. As enterprises continue their digital evolution, they are increasingly challenged by rising operational costs, resource constraints, compliance demands, cybersecurity threats, and the pressure to meet demanding SLAs. Omnix's AI-first Managed Services offerings are purpose-built to address these challenges, offering proactive, scalable, and insight-rich support tailored for long-term operational excellence and measurable business impact. Walid Gomaa, CEO of Omnix International, said, 'With the growing complexity of hybrid IT environments and the need for 24/7 resilience, it became evident that conventional support models are no longer sufficient. Our shift toward AI-first Managed Services marks a strategic evolution—from project-based delivery to long-term operational partnerships—empowering our clients to accelerate digital transformation while maintaining agility, visibility, and control.' Bassel Kachfeh, Digital Solutions Manager at Omnix, added, 'This launch is the result of a well-defined strategy that leverages our domain expertise, in-house capabilities, and market understanding. By embedding AI and automation throughout the service stack, we are enabling intelligent, adaptive IT operations that grow with our clients' business and technology needs.' The new offerings are tailored for high-impact sectors such as: Government, Healthcare, Education, Utilities & Energy, Banking & Finance and Transportation. They cover a full spectrum of services including: Service Desk & End User Support (Onsite and Remote) Network & Infrastructure Operations (NOC) Cloud & Platform Management (Public, Private, Hybrid) Cybersecurity Monitoring and Support (SOC) Database, Backup, and Disaster Recovery Operations ITSM Process Management & Automation AI-Driven IT Operations (AIOps). At the core of Omnix's Managed Services is a robust AI-first framework powered by intelligent agentic AI, predictive monitoring (AIOps), and advanced automation. These capabilities enhance critical IT operations such as ticket management, root cause analysis, SLA tracking, and decision-making. By embedding AI throughout the support lifecycle, Omnix ensures that service delivery is not only responsive but also anticipatory, enabling faster issue resolution and greater operational reliability. What sets Omnix apart is its emphasis on proactive, intelligent support. Key differentiators include self-healing infrastructure, predictive and prescriptive insights, and AI models tailored to client environments. This is further strengthened by a dedicated Centre of Excellence (CoE), strategic technology partnerships, and the use of cutting-edge tools including conversational AI, ITSM platforms, and real-time monitoring systems. Together, these elements deliver continuous optimization, governance assurance, and measurable outcomes that align IT operations with business goals. About Omnix International Omnix International is a Sharia'a compliant, industry-leading provider of solutions in digital infrastructure, digital transformation, computer-aided engineering, cybersecurity, cloud computing and managed services, with over 30 years of experience and a proven track record across the globe. Omnix occupies a leading position as a trusted provider of end-to-end solutions that address a wide range of functional requirements at organizations of various sizes, enabling clients to harness new levels of service innovation, customer experience and revenue generation. For more information, visit https: //
Al Bawaba
6 days ago
- Business
- Al Bawaba
Omnix Launches AI-First Managed Services to Transform Next-Gen IT Support
Omnix International, a leader in digital transformation and innovative technology solutions, today announced the launch of its AI-first Managed Services offerings. These next-generation IT support offerings embed artificial intelligence, automation, and data-driven intelligence at the core of service delivery—redefining how enterprises manage IT operations. This initiative reflects Omnix's vision to deliver value-centric, future-ready services that extend beyond traditional managed support enterprises continue their digital evolution, they are increasingly challenged by rising operational costs, resource constraints, compliance demands, cybersecurity threats, and the pressure to meet demanding SLAs. Omnix's AI-first Managed Services offerings are purpose-built to address these challenges, offering proactive, scalable, and insight-rich support tailored for long-term operational excellence and measurable business Gomaa, CEO of Omnix International, said, 'With the growing complexity of hybrid IT environments and the need for 24/7 resilience, it became evident that conventional support models are no longer sufficient. Our shift toward AI-first Managed Services marks a strategic evolution—from project-based delivery to long-term operational partnerships—empowering our clients to accelerate digital transformation while maintaining agility, visibility, and control.'Bassel Kachfeh, Digital Solutions Manager at Omnix, added, 'This launch is the result of a well-defined strategy that leverages our domain expertise, in-house capabilities, and market understanding. By embedding AI and automation throughout the service stack, we are enabling intelligent, adaptive IT operations that grow with our clients' business and technology needs.'The new offerings are tailored for high-impact sectors such as: Government, Healthcare, Education, Utilities & Energy, Banking & Finance and Transportation. They cover a full spectrum of services including: • Service Desk & End User Support (Onsite and Remote)• Network & Infrastructure Operations (NOC)• Cloud & Platform Management (Public, Private, Hybrid)• Cybersecurity Monitoring and Support (SOC)• Database, Backup, and Disaster Recovery Operations• ITSM Process Management & Automation• AI-Driven IT Operations (AIOps).At the core of Omnix's Managed Services is a robust AI-first framework powered by intelligent agentic AI, predictive monitoring (AIOps), and advanced automation. These capabilities enhance critical IT operations such as ticket management, root cause analysis, SLA tracking, and decision-making. By embedding AI throughout the support lifecycle, Omnix ensures that service delivery is not only responsive but also anticipatory, enabling faster issue resolution and greater operational reliability. What sets Omnix apart is its emphasis on proactive, intelligent support. Key differentiators include self-healing infrastructure, predictive and prescriptive insights, and AI models tailored to client environments. This is further strengthened by a dedicated Centre of Excellence (CoE), strategic technology partnerships, and the use of cutting-edge tools including conversational AI, ITSM platforms, and real-time monitoring systems. Together, these elements deliver continuous optimization, governance assurance, and measurable outcomes that align IT operations with business goals.
Forbes
25-06-2025
- Business
- Forbes
The Engine For Business Growth: Embracing Innovation And Technology
Bob Bailkoski, Global Chief Executive Officer of Logicalis Group, International IT Solutions and Managed Services Provider. As organizations continue to invest heavily in next-generation technologies, chief information officers (CIOs) are facing growing pressure to demonstrate the commercial impact of their spending. From AI pilots to security optimization, technology leaders must balance investment with genuine value creation. The traditional role of enabling business strategy is evolving into something more fundamental—helping to shape the future of their organizations. Every year, my company takes the temperature of the CIO community to understand their ambitions and pressures. In 2024, CIOs were evaluating the potential of next-generation technologies. This year, our report found a shift from exploration to outcomes. Eighty-five percent of our respondents said there's mounting pressure for "technology to demonstrate tangible business impact" within their organizations. And this goes beyond straightforward returns on investment (ROI), with 95% investing in technology to create entirely new revenue streams to drive business growth over the next year. For CIOs facing this new mandate, navigating the path ahead might appear challenging. Here are four tips to help avoid pitfalls, maximize value and embrace the potential of technology: Focus on value creation. Advancements in technology, including AI, machine learning and the Internet of Things, have the potential to unlock countless new business opportunities, whether by increasing efficiencies, improving customer experiences or even unlocking new markets. Still, the real challenge for CIOs is ensuring these technologies deliver the promised returns. To stay ahead, leaders need to align tech advancement with strategic business goals, constantly evaluating ROI or growth potential. The era of experimentation is over; today, businesses are looking for demonstrable value. When it comes to next-generation technologies, a laser focus is required to ensure business needs are met and investments are driving the organization forward. Avoid the security spending black hole. Cybersecurity remains a fundamental issue for all corporate businesses. Gartner predicted that this year, cybersecurity spending will increase by more than 15% and reach $212 billion. Despite high levels of spending, our research shows that 51% of respondents lack security solutions that meet their organization's needs. With most tech leaders juggling limited time and resources alongside an increasing need to demonstrate ROI on security spend, it raises the question: How do they ensure security investments are truly effective? To avoid a security spending black hole, businesses must streamline their approach. Instead of adding more tools and layers to security solutions, tech leaders who spend smarter and tailor their support will achieve better protection while maximizing the impact of their investments. Evaluate whether partnerships are delivering. Partnerships play a pivotal role in the long-term success of technology implementation and management, but not all partnerships are created equal. A significant 59% of CIOs told us the solutions their vendors offer are often too complex and difficult for them to effectively manage. To fully feel the benefits, tech leaders need to develop and strengthen partnerships that align with business objectives. Whether working with individual vendors or managed service providers, ensure you're working with the right partner to access solutions that will increase effectiveness and unlock value. Tackle the tech sustainability challenge—and win. At a time when environmental, social and governance (ESG) is at risk of being undermined, technology's role in driving sustainability has become even more crucial. Tech leaders must focus on the big picture and let sustainable tech investments prove their ethical and commercial value. It's already paying off for those who do. Research from KPMG found that 70% of U.S. CEOs saw improvements in their companies' financial performance from their ESG efforts. Moreover, our report found that 91% of CIOs have seen financial benefits from integrating environmental technologies. These can also enhance business resilience and help meet immediate and long-term sustainability targets. The CIO role is no longer centered around simple IT management; it is core to business leadership. With the pressure to deliver tangible results ever-growing, CIOs who focus on value creation, strategically manage security investments, continually evaluate partnerships and embrace the potential of ESG initiatives can see the rewards. When balanced correctly, CIOs can unlock the true value of technology and propel their organizations toward sustained growth, innovation and long-term corporate success. Forbes Business Council is the foremost growth and networking organization for business owners and leaders. Do I qualify?
Yahoo
24-06-2025
- Business
- Yahoo
XTIUM Recognized Among the Top 10 MSPs Globally for Innovation, Excellence, and Commitment to Security
XTIUM Ranked #9 on Channel Partners 2025 MSP 501 - Tech Industry's Most Prestigious List of Managed Service Providers Worldwide NEW YORK, June 24, 2025--(BUSINESS WIRE)--XTIUM, a next-generation Managed Services Provider (MSP) that meets the growing demands and challenges facing IT leaders, announced that it has been named to the prestigious 2025 Channel Partners MSP 501 rankings, securing the #9 spot and placing among the Top 10 MSPs in the world. The annual Channel Partners MSP 501 list, a technology industry benchmark, ranks companies based on a wide range of metrics, including above-industry-average revenue growth, recurring revenue, high-margin services, and innovation, such as monetizing AI services. "Being ranked #9 globally and placed among the top 10 MSPs in the world is a tremendous honor for XTIUM," said Frank Scanga, Executive Vice Chairman at XTIUM. "This achievement is a direct result of our team's commitment to delivering secure, scalable, and innovative IT services. Our focus on AI-powered IT management and next-gen cloud solutions enables us to drive success for our clients, and this recognition further validates our efforts to provide the highest quality managed services." For the past 18 years, managed service providers worldwide have competed for a place on this definitive and prestigious list. To be included among the Top 10 MSPs globally is a milestone achievement for any managed services organization, reflecting the company's ability to meet the most demanding requirements of today's rapidly evolving technology landscape. The Channel Partners MSP 501 list uses a proprietary methodology that ranks companies based on their annual revenue, profitability measured by EBITDA, and recurring revenue. "The MSP 501 is more than a ranking—it's a reflection of the innovation, operational excellence, and customer-first mindset that drives the world's top managed service providers forward," said Robert DeMarzo, Vice President, Content, Informa Tech Channels, Media & Events. "Earning a place in the top 10 signals to customers, partners, and the broader tech community that these MSPs are leading the industry and setting the standard for success in a complex technology landscape." MSPs that qualify for the list must also pass a rigorous review conducted by the Channel Partners research team and editors. Channel Partners rank applicants using a unique methodology that weighs financial performance according to long-term health and viability and commitment to recurring revenue and operational efficiency. "The MSP 501 is the channel industry's unofficial GPS," said Devan Adams, Principal Analyst at Informa. "Customers use it to navigate the over 300K MSP ecosystem, and vendors use it to find the right partners for their GTM strategy. Being an MSP 501er puts your business on the map while steering new opportunities to you." This year's list is one of the most competitive in the survey's history. Winners will be recognized on the Channel Partners and Channel Futures websites and honored during a special ceremony at MSP Summit, Sept 15-17, 2025, in Orlando, Fla. The MSP 501 represents the best in the technology services industry, delivering outstanding vendor and platform-neutral advice and value to small, midsized, and enterprise customers. This year, the average revenue per MSP 501 is $29.4 million with an average recurring revenue of $16 million. These are truly the best of the best. Many of their services and technology offerings focus on customer needs in the areas of AI, cloud, security, collaboration, networking, help desk, and remote monitoring and management. The Channel Partners MSP 501 is responsible for keeping its global customers safe, connected, and efficient. "Making the MSP 501 isn't just about performance metrics—it's about leadership, vision, and the ability to deliver meaningful outcomes for customers," said Kelly Danziger, Informa Channels GM. "This recognition places these MSPs among an elite group shaping the future of technology services worldwide." The ranking of all winners will be unveiled on Thursday, June 26, 2025, in the free webinar, "2025 MSP 501 Reveal: Unlocking Success Strategies from the Channel's Elite Managed Service Providers." Register at: About Channel Partners Channel Partners is a media and events destination for the information technology and communications industry. We provide information, perspective, and connection for the entire channel ecosystem, including solution providers (SPs), managed service providers (MSPs), managed security service providers (MSSPs), cloud service providers (CSPs), value-added resellers (VARs) and distributors, technology solutions brokerages, subagent and agents, as well as leading technology vendor partners and communication providers. Channel Partners properties include awards programs such as the Channel Partners MSP 501, a list of the most influential and fastest-growing providers of managed services in the technology industry; the Channel Circle of Excellence, which honors innovative leaders from top channel vendors and distributors; Channel Partners events, which delivers unparalleled in-person events including Channel Partners Conference & Expo and MSP Summit. Channel Partners is part of Informa Connect, a leading provider of live events, digital content, and training for the global business technology community. Through in-depth expertise and an engaged audience community, Informa Connect helps business professionals make better technology decisions and marketers reach the most powerful tech buyers and influencers in the world. Informa Connects portfolio includes more than 450 annual events attended by 12,000 business professionals. About XTIUM XTIUM, formed through the combination of ATSG and Evolve IP, provides a modern, security-first approach to the managed IT services experience. Leveraging AI innovations, enterprise-grade cybersecurity, virtual desktops, unified communications, and more, XTIUM serves as a trusted partner to help businesses mitigate risk, enhance operational efficiency, and scale with confidence. For more information, visit or connect on LinkedIn. All trademarks recognized. View source version on Contacts Sydney KurtzAssociate Marketing Manager, VIP Audience, Channel Tracy WemettBroadPR for XTIUM+1-617-868-5031tracy@
