Latest news with #MicrosoftDynamics365
Time Business News
4 days ago
- Business
- Time Business News
Key Traits of Reliable Dynamics 365 Partners
Deploying Microsoft Dynamics 365 is a major step for businesses looking to integrate CRM and ERP systems, streamline operations, and enhance customer engagement. However, the true success of this deployment depends heavily on choosing the right partner. With numerous vendors claiming to offer expertise, it becomes essential to distinguish the truly reliable dynamics 365 implementation partners from the rest. A reliable partner is not just a technical service provider—they are a strategic ally who helps businesses optimize workflows, improve user adoption, and drive measurable results. So, what sets dependable partners apart? Here are the key traits to look for when selecting the right implementation team for your Dynamics 365 project. Reliable dynamics 365 implementation partners possess deep knowledge of the entire Microsoft ecosystem, not just Dynamics 365. This includes Power Platform, Azure, Microsoft 365, and other integrations that are often crucial to enterprise solutions. Certified technical teams are well-versed in customizing modules like Sales, Customer Service, Finance, Supply Chain, and Project Operations. A strong grasp of data modeling, workflow automation, security configurations, and API integrations enables these partners to build robust, scalable solutions tailored to your unique business requirements. One of the strongest indicators of a partner's capability is their experience within your industry. A reliable partner understands the specific challenges, compliance requirements, and workflows relevant to your sector, whether it's manufacturing, retail, healthcare, logistics, or finance. Partners with vertical specialization often provide pre-configured templates, accelerators, and best practices that reduce implementation time and increase project success rates. They don't just install software—they implement business solutions designed for your market. A well-defined implementation methodology is a hallmark of dependable dynamics 365 implementation partners. These methodologies include clear phases such as discovery, planning, design, development, testing, deployment, and post-launch support. Reliable partners apply agile or hybrid methodologies that involve continuous stakeholder engagement, iterative testing, and regular checkpoints. This structured approach helps manage scope, timelines, and budgets effectively, while also keeping the client involved and informed at every stage. Beyond technical implementation, successful deployment relies heavily on effective project management. Reliable partners assign experienced project managers who coordinate tasks, mitigate risks, and maintain communication between teams. They ensure projects stay on schedule and within budget while quickly resolving any roadblocks. Regular progress reports, milestone tracking, and clear documentation are signs of a partner that values transparency and accountability. A trustworthy partner doesn't disappear after go-live. Post-deployment support is a key component of long-term success. This includes troubleshooting, user training, performance monitoring, system updates, and feature enhancements. The best dynamics 365 implementation partners offer managed services, helpdesk support, and optimization audits to ensure the system continues evolving as business needs change. Long-term collaboration often results in better ROI and increased user satisfaction. No matter how advanced the software, it will fail without proper user adoption. Reliable partners place strong emphasis on training and change management. They deliver personalized training programs, create documentation, and offer hands-on workshops to help employees become comfortable and confident using the system. They also recognize that change is more than technical—it's cultural. Effective change management strategies help overcome resistance, increase engagement, and drive productivity across the organization. A proven track record is one of the clearest indicators of reliability. Reputable partners are happy to share case studies, testimonials, and client references that demonstrate their success. These real-world examples offer insight into the partner's strengths, approach, and ability to deliver value. If a partner has successfully completed multiple projects in your industry or business size, it's a strong signal that they can handle your requirements too. The best dynamics 365 implementation partners are not just implementers—they're innovators. They stay updated with Microsoft's evolving features, participate in industry events, and continually invest in their own capabilities. This commitment ensures your organization benefits from the latest tools, integrations, and strategies. A reliable partner brings fresh ideas to the table and helps future-proof your investment in Dynamics 365. Choosing the right implementation partner is one of the most critical decisions in your Dynamics 365 journey. The platform itself is powerful, but without the right guidance, its capabilities can remain underutilized. Reliable dynamics 365 implementation partners offer the technical skills, industry experience, and collaborative mindset needed to turn a software deployment into a business transformation. By focusing on the traits above, organizations can identify partners who not only meet their needs today but also support their growth and success well into the future. TIME BUSINESS NEWS
Business Wire
23-06-2025
- Business
- Business Wire
DNA Payments and MWC Partners launch Dynamics 365 Commerce integration
LONDON--(BUSINESS WIRE)--DNA Payments has announced its latest strategic partnership with MWC Partners, a leading provider of omnichannel Retail POS technology. The collaboration will see MWC Partners and DNA Payments deliver a suite of in-store payment integrations, starting with Microsoft Dynamics 365 Commerce (D365). DNA Payments initially approached MWC Partners based on the company's established expertise in integrating payment systems with leading retail POS platforms. The successful connector integration between DNA Payments' gateway and Microsoft Dynamics 365 POS is a significant step towards the company's growing suite of POS integrations and partnerships within the retail sector. Craig Borrett, Head of Group Product at DNA Payments, said: 'MWC's vast experience in integrating payment solutions with Microsoft Dynamics 365, made them the obvious partner of choice for this key Retail POS integration. Their deep technical expertise ensured a quality integration was delivered with speed and efficiency.' MWC Partners have a long-standing reputation as a payment integration specialist and have delivered payment solutions across a wide range of retail environments. MWC Partners support integrations with a diverse set of payment technologies, including gift cards, mobile wallets, and Buy Now, Pay Later (BNPL) platforms. 'We are delighted to be partnering with DNA Payments to expand their retail footprint by integrating their solution with other leading POS systems,' said Steve Watson, Chairman at MWC Partners. 'We look forward to helping DNA Payments extend their reach through secure, scalable POS integrations.' This partnership will provide retailers with enhanced transaction capabilities, faster checkout experiences, and a more seamless customer journey across physical retail environments. About MWC Partners As a long-standing POS-Payment integration specialist, MWC Partners has the experience and expertise to develop bespoke integrations between POS systems and all types of payment solutions. Get in touch with MWC to discuss how they can help you integrate your payment software with leading POS solutions. About DNA Payments DNA Payments is a leading independent, full-service omnichannel payments provider, offering a wide range of payment solutions to businesses of all sizes. With a focus on innovation and customer service, DNA Payments empowers businesses to accept payments seamlessly across all channels.
Mid East Info
23-06-2025
- Business
- Mid East Info
Reimagining Customer Engagement with Microsoft Dynamics 365 and Copilot - Middle East Business News and Information
IT Max Global highlights how generative AI, specifically Microsoft's Copilot, is transforming the customer service landscape while delivering AI-enhanced, cohesive experiences that are responsive, contextual, and personalized. Generative AI in the form of Microsoft Copilot has the power to take organizations to new heights, according to a series of executive roundtables, organized jointly between IT Max Global and Microsoft. Dubai, UAE – 23 June 2025: The new generation of artificial intelligence (AI) agents, exemplified by Microsoft Copilot, allows for a native AI-driven customer experience that transforms the way customer service is delivered from end to end. Organizations can now reimagine the entire service journey, achieve unprecedented efficiency, and provide consistently exceptional, fluid, and cohesive experiences, according to IT Max Global, a leading innovation and IT services provider serving both government and private sector clients. With the UAE leading the way in AI readiness in the Middle East, IT Max Global and Microsoft recently co-hosted a series of executive roundtables in Abu Dhabi and Dubai, focusing on the topic 'Reimagining Customer Engagement with Microsoft Dynamics 365 and Copilot.' According to Simon Khoury, Innovation Lead at IT Max Global, an AI-first customer service experience drives both quantitative and qualitative shifts for organizations. Quantitatively, companies with an AI-first strategy experienced increased efficiencies and more streamlined operations – hiring up to 89 percent fewer human service reps in 2024-2025, versus companies that did not use AI extensively. Meanwhile, the adoption of Agentic AI – autonomous AI agents with human-level language capabilities – improves the quality of the customer journey, delivering increased satisfaction. Next-generation platforms like Dynamics 365 Customer Service are purposely built to leverage AI agents, enabling organizations to create a personalized, high-impact experience without compromising service quality. In this new paradigm, automated systems resolve most customer requests directly, while more complex issues are escalated to specialized support staff who are aided by contextual, real-time AI. This leads to a more effective and memorable service experience, while simultaneously improving employee job satisfaction and retention. It replaces the traditional system where data is siloed and organizations are unable to properly route interactions between various fragmented channels and teams. 'Customer experiences can make or break an organization,' says Simon Khoury. 'A fragmented customer service experience is inefficient, impersonal, and frustrating. Conversely, customers will reward you for successfully delivering a memorable service experience. This highlights the need to design an end-to-end, AI-first customer engagement journey where every touchpoint is an opportunity to generate customer loyalty. However, this requires significant change and a whole new breed of implementation partners such as IT Max Global, with deep expertise across a range of disciplines.' Microsoft: transforming customer engagement from within Maureen Khoury, Strategy Director of Customer Service Business Applications at Microsoft, illustrated Microsoft's multi-year journey to modernize its customer engagement, allowing it to reach more than a billion consumers across 120 countries. From disparate solutions across 16 different systems and 500 tools and vendors, Microsoft harnessed Dynamics 365 and Copilot to create a unified customer care platform for itself. This gave Microsoft greater insight and firsthand experience that improved its ability to transform the customer engagement of organizations across numerous sectors, including manufacturing, government, finance, electronics, and real estate. Today, prominent industry analysts identify Microsoft as a leader in customer and field service solutions. Through Microsoft Dynamics 365, organizations gain a 360-degree view of customer data, while Copilot's AI functionality is embedded across a wide variety of service processes for over 40,000 organizations. These organizations benefited from improved customer engagement, including greatly reduced waiting and issue resolution times. Additionally, Microsoft enables seamless integration of AI into existing workflows, avoiding extended downtime and bringing increased workforce productivity and higher customer satisfaction. 'Customers in the UAE have rapidly increasing expectations for convenient, personalized customer experiences from any location and across their preferred communication channels,' Maureen Khoury says. 'Regardless of industry, we are witnessing an era where organizations are facing this customer service mandate. The attendance and active engagement of senior business leaders during these executive roundtables is certainly a testament to this. We look forward to partnering with IT Max Global to help organizations in the UAE transform their customer journeys.' The roundtable series was hosted across two days – the first at Saadiyat Rotana Abu Dhabi and the second at Ritz-Carlton, Dubai International Financial Centre. Simon Khoury and Maureen Khoury was joined by the panelists Inge Rademeyer, Experience Strategy Director at Memac Ogilvy, and Ankesh Agarwal, Director, Group Customer Experience at Majid Al Futtaim, and was moderated by Lorette Roos, Cloud Solution Architect at Microsoft. Leading both the session and the panel discussions was Sabah Corm, Chief Operating Officer of IT Max Global. IT Max Global and Microsoft regularly roll out updates to their AI-first customer engagement solutions. These enhancements will further improve organizations' capability to provide personalized customer journeys and enable them to elevate their customer engagement to a whole new level.
Geeky Gadgets
13-06-2025
- Business
- Geeky Gadgets
Microsoft Dynamics 365 Tutorial For Beginners : Streamline, Simplify & Succeed
Have you ever felt overwhelmed by the complexity of managing multiple business processes, from customer relationships to financial operations? You're not alone. Many organizations struggle to balance efficiency with growth, especially when their tools and systems feel fragmented. Enter Microsoft Dynamics 365—a innovative platform that combines the power of Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) into one seamless solution. With its cloud-based design and robust features, Dynamics 365 doesn't just simplify your operations—it transforms them. Whether you're a small business owner or part of a large enterprise, this platform offers the tools to streamline workflows, enhance customer engagement, and make smarter, data-driven decisions. In this perspective, we'll break down how Dynamics 365 can transform the way you work. By the end of this guide by Manizha & Ryan, you'll have a clear understanding of what makes Microsoft Dynamics 365 an essential tool for modern businesses. We'll explore its core modules, like CRM and ERP, and uncover how they work together to provide a unified view of your operations. You'll also discover practical tips for navigating the platform, customizing workflows, and unlocking its full potential. Whether you're curious about its real-time analytics, seamless integration with other Microsoft tools, or industry-specific applications, there's something here for everyone. So, if you've ever wondered how to bridge the gap between operational efficiency and business growth, this is the perfect starting point to find out. Understanding Microsoft Dynamics 365 Microsoft Dynamics 365 combines the capabilities of CRM and ERP into a unified platform, using the flexibility of cloud technology. This integration allows businesses to access critical tools and data from virtually anywhere with an internet connection. The platform is particularly advantageous for organizations looking to scale operations, adapt to evolving market conditions, or centralize their processes for improved efficiency. By consolidating various business functions, Dynamics 365 assists seamless management of customer relationships, financial operations, supply chains, and more. Core Modules: CRM and ERP At the foundation of Dynamics 365 are its two primary modules, each addressing distinct yet interconnected business needs: Customer Relationship Management (CRM): This module focuses on managing customer interactions, tracking leads, and enhancing sales performance. It provides actionable insights into customer behavior and preferences, allowing businesses to build stronger, more personalized relationships. This module focuses on managing customer interactions, tracking leads, and enhancing sales performance. It provides actionable insights into customer behavior and preferences, allowing businesses to build stronger, more personalized relationships. Enterprise Resource Planning (ERP): Designed to optimize back-end operations, this module covers areas such as financial management, inventory control, and human resources. By streamlining these processes, businesses can ensure operational efficiency and alignment with strategic goals. Together, these modules provide a comprehensive view of business operations, empowering organizations to make informed decisions and improve overall performance. Microsoft Dynamics 365 Beginners Guide 2025 Watch this video on YouTube. Dive deeper into Microsoft Dynamics 365 with other articles and guides we have written below. Key Features and Tools Dynamics 365 is equipped with a wide range of features and tools tailored to meet diverse business requirements. Some of its most notable functionalities include: Business Process Automation: Automate repetitive tasks such as data entry, reporting, and follow-ups to save time and reduce errors. Automate repetitive tasks such as data entry, reporting, and follow-ups to save time and reduce errors. Workflow Customization: Adapt workflows to align with your specific business processes, making sure the platform meets your unique needs. Adapt workflows to align with your specific business processes, making sure the platform meets your unique needs. Real-Time Analytics: Access dynamic dashboards and detailed reports to gain actionable insights and make quick, data-driven decisions. Access dynamic dashboards and detailed reports to gain actionable insights and make quick, data-driven decisions. Seamless Integration: Connect Dynamics 365 with other Microsoft tools like Office 365, Power BI, and Teams to enhance collaboration and productivity. These features enable businesses to optimize their operations, improve team collaboration, and achieve better outcomes across various functions. Getting Started with Dynamics 365 For those new to Dynamics 365, the platform's intuitive design ensures a smooth onboarding experience. To begin using the platform effectively, follow these steps: Log in with your credentials to access the platform's dashboard. Explore the dashboard, which provides an overview of key metrics and performance indicators. Navigate through modules such as Sales, Marketing, or Finance to familiarize yourself with their functionalities. Experiment with workflow customization to tailor the platform to your business processes and objectives. Taking the time to explore these features will help you unlock the full potential of Dynamics 365 and ensure it aligns with your operational needs. Practical Applications Across Industries Microsoft Dynamics 365 is a versatile platform that can be applied across a wide range of industries and business scenarios. Here are some examples of how it can drive value: Retail: Use CRM tools to track customer preferences, manage loyalty programs, and deliver targeted marketing campaigns. Use CRM tools to track customer preferences, manage loyalty programs, and deliver targeted marketing campaigns. Manufacturing: Use ERP capabilities to streamline supply chain management, monitor production schedules, and optimize inventory levels. Use ERP capabilities to streamline supply chain management, monitor production schedules, and optimize inventory levels. Professional Services: Automate project management tasks, track billable hours, and monitor financial performance in real time. Automate project management tasks, track billable hours, and monitor financial performance in real time. Healthcare: Manage patient records, streamline appointment scheduling, and enhance communication between care teams. These examples highlight the platform's adaptability, making it a valuable tool for businesses across various sectors with unique operational challenges. Tips for Efficient Navigation and Customization To maximize the benefits of Dynamics 365, consider implementing these strategies for efficient navigation and workflow customization: Use the search bar to quickly locate specific records, tools, or modules. Pin frequently used modules to the navigation pane for easier and faster access. Set up automated workflows to handle routine tasks, such as sending follow-up emails or generating invoices. Regularly review dashboards and reports to stay informed about key performance metrics and trends. Use training resources and tutorials provided by Microsoft to deepen your understanding of the platform's capabilities. By incorporating these tips into your daily use of Dynamics 365, you can enhance productivity, streamline operations, and tailor the platform to your specific business needs. Unlocking the Potential of Microsoft Dynamics 365 Microsoft Dynamics 365 offers a robust and integrated solution for managing critical business functions. By understanding its core modules, using its powerful features, and exploring its practical applications, you can transform the way your organization operates. Whether you are focused on improving customer engagement, automating workflows, or analyzing business performance, Dynamics 365 provides the tools and flexibility needed to achieve your goals. With consistent use and customization, this platform can become an indispensable asset for driving growth and efficiency in your business. Media Credit: Tutorials by Manizha & Ryan Filed Under: Guides Latest Geeky Gadgets Deals Disclosure: Some of our articles include affiliate links. 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Globe and Mail
10-06-2025
- Business
- Globe and Mail
CORRECTION FROM SOURCE: Bighorn Web Solutions Signs Magento Partnership with PSP Pharma to Drive E-Commerce Expansion
This release corrects and replaces the press release issued by Bighorn Web Solutions on May 29, 2025 7:30 AM EDT. The updated version has been revised to reflect accurate information and ensure consistency across all referenced materials. Denver, Colorado--(Newsfile Corp. - June 10, 2025) - Bighorn Web Solutions, a leading enterprise-grade eCommerce agency, has signed a Magento eCommerce contract with PSP Pharma. Bighorn Web Solutions is responsible for the technical development of PSP Pharma's e-commerce systems, including and the PSP mobile application. The partnership is focused on improving platform performance, user experience, and operational efficiency to better serve PSP Pharma's growing customer base. To view an enhanced version of this graphic, please visit: PSP Pharma plans to expand its e-commerce platform across the region, with a focus on increasing access to health and self-care products in the Caucasus and Central Asia. This strategic move will enable the company to strengthen its presence and drive product sales throughout these markets. PSP has its eyes set on technology innovation and global growth. They're the first pharmaceutical company in Eastern Europe to fully implement Microsoft Dynamics 365 Business Central and LS Retail, setting a new benchmark for service quality, operational efficiency, and business process integration. The agreement with Bighorn Web Solutions positions PSP to lead the region in e-commerce excellence. "Partnering with PSP Pharma aligns strongly with Bighorn's global expertise and our commitment to empowering visionary companies. Signing this contract reinforces the mutual value we are creating and reflects our role as a trusted technology partner. As PSP expands into new regional markets, we are excited to deliver the solutions that support their growth and to play a key role in shaping the future of eCommerce in the pharmaceutical sector," said Caleb Bradley, CEO of Bighorn Web Solutions. To learn more about Bighorn Web Solutions and its enterprise eCommerce development services, please visit About Bighorn Web Solutions: Bighorn Web Solutions is a U.S.-based enterprise-grade e-commerce agency rooted in the Rocky Mountain region, comprised of senior-level engineers who are specialists, not generalists. With deep expertise in its respective niches, the agency understands the importance of staying ahead in an ever-evolving digital landscape.
