Latest news with #PCI-DSS
Yahoo
4 hours ago
- Business
- Yahoo
Alltius introduces voice AI agent platform for financial institutions
Alltius has unveiled a Voice AI platform custom designed for financial sector organisations. The company noted that its new system allows insurance providers, high-street banks, and investment management companies to streamline intricate customer engagements. It ensures regulatory compliance and integrates effortlessly with current infrastructure. In contrast to standard AI tools or conventional IVR systems, Alltius Voice AI agents perform account-specific tasks autonomously. They handle insurance claims, sanction loans, and provide investment portfolio updates without human involvement. The platform maintains natural dialogue and emotional sensitivity. This solution redefines customer interaction management for financial institutions. Insurers can automate initial loss notifications, routine claim handling, and policy queries, slashing per-interaction costs from $200 to $1. High-street banks can process loan requests and account queries, reducing routine inquiries by up to 80%. Investment firms can leverage Alltius for automated client reports and market analysis. This enables advisors to concentrate on premium advisory services. The platform also offers tailored financial education to clients. Alltius said that its Voice AI stands out with its financial sector expertise and direct system operations. It incorporates empathetic intelligence, swift implementation, and cost efficiency. The platform guarantees stringent security with SOC 2 Type II, GDPR, PCI-DSS, and HIPAA compliance. Alltius CEO Vibhanshu Abhishek said: "Financial institutions have struggled with a fundamental challenge: how to scale operations while reducing costs and improving experiences. 'Traditional approaches force an impossible choice between personalization and efficiency. Our Voice AI agents eliminate this trade-off by combining deep financial knowledge with the ability to take direct action on customer accounts.' "Alltius introduces voice AI agent platform for financial institutions" was originally created and published by Retail Banker International, a GlobalData owned brand. The information on this site has been included in good faith for general informational purposes only. It is not intended to amount to advice on which you should rely, and we give no representation, warranty or guarantee, whether express or implied as to its accuracy or completeness. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Time Business News
a day ago
- Business
- Time Business News
Explore Global Payout Solutions: Simplifying International Payments
Global payout has been a common pain point for people who are dealing with payments internationally. For a moment, just look at a situation: someone just wrapped up a successful deal with a freelancer in Brazil, paid a vendor in Germany, and shipped goods to Japan. Apart from the payment, everything is done. Now, the payment part covers— Going through currency conversions Handling processing delays Paying extra fees Double-checking compliance rules that are too lengthy These things are so puzzling, right? International payments can often feel that way. You need global payout solutions to deal with these complications, and your finance team will thank you for it. These tools or solutions put an end to the global payout chaos. Let's have a look at how global payout solutions automate and simplify the entire process. Earlier, businesses had to rely on traditional ways like wire transfers or patchwork solutions. Global payout solutions are very helpful for businesses that have to send money across countries. The tools or solutions make the transfer procedure quite efficient, secure, and less costly. Businesses now use global payout platforms to: Pay vendors, freelancers, employees, and partners in different countries Handle multiple currencies with ease Comply with international financial regulations Avoid hefty transaction and conversion fees And they do all this with automation and real-time tracking. Businesses are in need of global payout solutions because managing global payments manually is risky and stressful. Here is what typically goes wrong without a global payout system: Frequent Delays: Payments take days (sometimes weeks) to reach. Payments take days (sometimes weeks) to reach. Higher Fees: Currency conversions and bank charges eat into your profits. Currency conversions and bank charges eat into your profits. Probable Errors: Manual entries lead to misfires and reconciliation nightmares. Manual entries lead to misfires and reconciliation nightmares. Greater Compliance Risks: Each country has its own financial regulations. One misstep and you are in trouble. If you take advantage of global payout solutions, you can solve all this in one smooth move. Let's look at what makes global payout tools a clear flip: 1. Streamlined Payment Processing: Your team will not have to copy account numbers into spreadsheets. You can enjoy– Bulk payments Real-time tracking Auto-generated reports 2. Multi-Currency Support: You can pay in USD, receive in EUR, and convert to INR. All in one system. The solutions usually – Support 100+ currencies Auto-conversion at competitive rates 3. Reduced Costs: Global payout platforms offer lower fees than banks. And you enjoy– Better exchange rates Fewer middlemen Transparent pricing 4. Full Compliance and Security: You will not have to worry about guessing the rules in every country. There are– KYC/AML checks built-in Adheres to GDPR, PCI-DSS, and local standards Encrypted transactions 5. Happy Partners, Vendors and Freelancers: You can release timely payments and build stronger relationships and better trust. There will be faster onboarding and fewer support tickets. Global payout platforms are versatile and work across industries. Here's where they truly shine: Industry Use Case Freelance Marketplaces Paying contractors in different countries E-Commerce Settling dues with overseas suppliers EdTech Disbursing funds to international tutors SaaS Platforms Commission payouts to resellers Logistics Vendor payments in multiple currencies NGOs & Charities Sending funds to field offices worldwide It is important for you to have a look at the contrast between traditional transfers and global solutions for payments. Look at the following comparison: Feature Traditional Bank Transfer Global Payout Solution Processing Time 3–7 business days Instant or same-day Currency Conversion Manual, bank-dictated Auto, competitive rates Fees High (hidden + transfer) Transparent, lower fees Automation & Bulk Payments Not available Fully supported Compliance Support Manual checks Built-in, real-time User Experience Clunky Seamless A business that wishes to and is absolutely ready to simplify its payment processes must know how to deal with the initial step. That step is choosing a suitable global payout partner. Here are a few things to look for in a global payout solution: Coverage: Does it support countries and currencies you need? Does it support countries and currencies you need? Speed: How quickly are funds disbursed? How quickly are funds disbursed? Compliance: Does it handle KYC, tax documentation, and local laws? Does it handle KYC, tax documentation, and local laws? Integration: Can it connect with your payroll, accounting, or ERP system? Can it connect with your payroll, accounting, or ERP system? Support: Do they offer real-time help when something goes wrong? Pro tip: Look for a solution that allows real-time payout tracking and has localised payment methods (like UPI in India or SEPA in Europe). Did you know? The global cross-border payments market is expected to exceed $250 trillion by 2027. A large portion of this will rely on digital payout solutions. Businesses using automated global payout tools have reported up to 30% reduction in operational costs. Let's make it relatable. Here are two short examples: A global content marketplace needed to pay 3,000 freelancers across 50 countries every week. After switching to a global payout platform: Processing time dropped from 5 days to 1 day Transaction fees reduced by 40% Customer support tickets dropped by 60% An Indian seller with suppliers in Vietnam and Italy used to make manual transfers. Switching to a global payout solution: Enabled payments in local currency Got better exchange rates Reduced payment errors to zero Some modern global payout tools come with bonus features that make life even easier: Payment scheduling Automatic tax form collection (like W-8BEN) Wallets and stored balances Mobile access for on-the-go approvals Cross-border business is only growing. If your company deals with partners, freelancers, suppliers, or customers across different countries, global payout solutions are very helpful and extremely essential. They save you time They save you money They help your business stay compliant, connected, and trusted. So, you need not send international payments the old-fashioned way. It is time to upgrade to a global payout platform. It is smarter, faster, and way less painful. TIME BUSINESS NEWS
TECHx
3 days ago
- Business
- TECHx
Four Ways Government Agencies Can Achieve True Modernization
Home » Expert opinion » Four Ways Government Agencies Can Achieve True Modernization Discover 4 ways to achieve True Modernization in government. Chris Erasmus shares how AWS helps agencies transform with cloud, AI, training, and smart data use. The current federal administration has issued a challenge to federal agencies: accomplish their missions with greater speed, cost savings, and efficiency. This unprecedented moment of technological opportunity requires a bold strategic vision that can meet today's challenges, and ensure America maintains its global leadership in AI and innovation. Drawing on the extensive experience Amazon Web Services (AWS) has in partnering with public sector organizations worldwide, here are four transformative steps agencies can take to drive meaningful modernization and shape the future of government service delivery. 1. Migrate from on-premises to the cloud to unlock savings and security AWS has years of data showing that migrating to the cloud from on-premises saves money. The choice is clear: if you want to be more efficient, moving to the cloud is the way to go. When customers migrate to the cloud, some cut their related IT expenditures by almost two-thirds which can generate major savings for taxpayers. AWS works with thousands of public sector organizations to migrate to the cloud securely. Cloud enables customers to instantly scale resources to meet fluctuating mission needs, shift from capital expenditures to a more flexible pay-as-you-go model, and leverage built-in security and compliance frameworks specifically aligned to government requirements. AWS supports 143 security standards and compliance certifications, including PCI-DSS, HIPAA/HITECH, FedRAMP, GDPR, FIPS 140-2, and NIST 800-171, helping satisfy compliance requirements for virtually every regulatory agency around the globe. AWS's security-first architecture, combined with continuous monitoring and automated threat detection, provides agencies with stronger security posture than most can achieve on-premises. This comprehensive approach not only reduces costs, it strengthens security and accelerates innovation. 2. Adopt AI tools to boost efficiency and productivity Artificial Intelligence (AI) is transforming government operations by automating routine tasks, enhancing decision-making, and improving citizen engagement. Every day, AI-powered digital transformations are moving beyond proof of concept into fully operational solutions. For example, the Financial Industry Regulatory Authority (FINRA), which is not government but operates under Securities and Exchange Commission (SEC) oversight, achieved a 40 percent reduction in effort for technology upgrades and maintenance tasks using AI-powered development tools, while also improving code quality and integrity by 30 percent. The U.S. Navy Reserve is seeing the benefits of AI after deploying a Q&A chatbot in just four months that now helps more than 56,000 reservists find critical information faster. Built on AWS GovCloud, the chatbot uses generative AI to aid reservists in accessing information quickly, reducing the need for support calls to their command. These are just two examples of how AI is transforming government across multiple fronts—from automating document and records management, to deploying virtual assistants to provide 24/7 support, and implementing predictive analytics that can anticipate service needs and optimize resource allocation. These capabilities enhance productivity while allowing government employees to focus on higher-value work that directly improves mission outcomes. AWS announced the Generative AI Impact Initiative, a two-year, $50 million investment designed to accelerate AI adoption among public sector organizations. Since then, customers from around the world have increased innovation using AWS generative AI services and infrastructure, such as Amazon Bedrock, Amazon Q, and more. 3. Invest in upskilling and workforce training Technology is only as effective as the people who use it, and agencies that invest in continuous learning and workforce development are able to more fully realize the benefits of modernization. Upskilling is time and resources well spent. This is why AWS offers a wide range of training and certification programs designed specifically for public sector professionals, helping agencies close the digital skills gap and build a future-ready workforce. Federal employees can also take advantage of our newest programs: AWS Certified AI Practitioner and AWS Certified Machine Learning Engineer – Associate. Training has been a longstanding investment for AWS. In December 2020, AWS committed to investing hundreds of millions of dollars to provide free cloud computing skills training to 29 million people worldwide by 2025. More than a year ahead of schedule, AWS has surpassed this ambitious goal, having helped more than 31 million learners across 200 countries and territories build their cloud skills through its free training initiatives. This milestone represents AWS's relentless drive to democratize access to cloud careers and uplift communities worldwide. 4. Optimize budgets through data-driven decision making Efficient budgeting requires real-time visibility, strategic planning, and accountability. Cloud-based analytics tools can empower agencies to make smarter financial decisions and maximize the impact of public funds. According to an ESG Economic Validation study, 83 percent of organizations reported that AWS helped them improve their ability to perform analytics on their data, and organizations leveraging AWS analytics tools experienced a 37 percent improvement in the speed of data-driven decision making—enabling more strategic resource allocation and budget optimization. AWS tools can empower agencies to gain financial transparency and control through real-time cost monitoring and forecasting dashboards that track and predict spending patterns, resource optimization capabilities, and performance metrics that align spending directly with mission outcomes and citizen satisfaction. With solutions like Amazon DataZone, agencies can implement comprehensive data governance while democratizing access to insights. The Defense Innovation Unit used cloud technology to optimize air logistics, which has critical impact on national security. With the ability for on-time package delivery worldwide, AWS used its internal air logistics optimization engine to create a service that the U.S. Department of Defense (DoD) tested. During a demonstration, Amazon developed several route options which reduced the number of needed aircraft by up to 50 percent, drove mission operation cost savings by 12 percent, and reduced pallet delivery expenses by 10 percent. Conclusion Achieving meaningful modernization is not just attainable for government agencies—it's essential for America's continued AI leadership. By migrating to the cloud, adopting AI, investing in workforce development, and optimizing budgets, federal agencies can transform their operations while simultaneously strengthening the nation's position at the forefront of global innovation. At home, these modernization efforts create a powerful foundation for advanced AI applications that directly improve Americans' everyday interactions with government, building trust in institutions while ensuring taxpayer dollars deliver maximum value. AWS remains committed to working as a trusted mission partner with the federal government to achieve these goals through secure, scalable, and cost-effective cloud solutions that accelerate America towards technological advancement and AI leadership. By Chris Erasmus, The Country Manager, AWS, UAE
Qatar Tribune
7 days ago
- Business
- Qatar Tribune
QIIB awarded Global PCI-DSS certification for information security
Tribune News Network Doha QIIB has once again been awarded the Payment Card Industry Data Security Standard (PCI-DSS) certification for the tenth consecutive year, which represents the highest international benchmark for information security and payment data protection. The certification is issued by global firm SISA to financial institutions that meet the most rigorous cybersecurity standards and apply best practices in this vital domain. Receiving the certification once again highlights the Bank's firm commitment to protecting its customers' data and continuously strengthening its digital infrastructure to keep up with the rapid advancements in financial technology. This is particularly significant given the growing role of PCI-DSS as the leading standard for cybersecurity in financial institutions. Dr. Abdulbasit Ahmed Al-Shaibei, CEO of QIIB, received the certification from Dharshan Shanthamurthy, Founder and CEO of SISA, during a ceremony held at the Bank's headquarters on Grand Hamad Street. The event was attended by Mohammed Jamil Ahmed Hamad, Chief Risk Officer; Shazin Ali, Head of Cybersecurity at QIIB; as well as representatives from SISA Global. Commenting on the achievement, Dr. Abdulbasit Ahmed Al-Shaibei, CEO of QIIB, stated: 'We are pleased to maintain our leadership in protecting customer data through strict adherence to the highest global standards in cybersecurity. Receiving the PCI-DSS certification for the tenth consecutive year, and maintaining compliance with the latest version 4.0.1, reflects our sustained investment in advanced technological solutions to safeguard our payment environment and all of the Bank's systems. At QIIB, information security remains one of our highest priorities, forming the foundation of our customers' trust and the stability of our operations'. Dr. Al-Shaibei added: 'The rapid transformations in the financial sector require banks to be at the forefront of both innovation and protection. In light of this, cybersecurity is not only considered as a support function, but rather as a strategic element integrated into every aspect of our banking operations. Over the past years, we have succeeded in fostering an institutional culture that strengthens employee awareness and encourages active contribution to achieving the highest levels of security and compliance'. He continued: 'We are also fully aware that today's customers are more conscious of their rights and the privacy of their data. In response, we aim to provide a secure digital environment that not only meets compliance requirements but also delivers a seamless and reassuring banking experience that strengthens customer loyalty and positions the Bank as a trusted and leading institution'. The CEO of QIIB affirmed: 'We will continue working closely with our partners in this field, including SISA, which has provided us with valuable insights and support to ensure we stay aligned with the latest cybersecurity standards. In light of the growing challenges, our goal is always to act proactively rather than reactively, ensuring the highest levels of preparedness and long-term sustainability in protecting both our data and that of our customers'. For his part, Dharshan Shanthamurthy stated: 'We congratulate QIIB on this outstanding achievement in receiving the PCI-DSS certification for the tenth consecutive year. The Bank's continued adherence to this high standard, especially with the latest updates such as version 4.0.1, reflects its deep commitment to information security, serves as a leading example in the banking sector across the region'. He added: 'Our collaboration with QIIB has been highly productive, and we are proud to continue supporting the bank on its journey toward digital leadership'. It is worth noting that QIIB was among the first banks in Qatar to obtain the PCI-DSS certification under its latest version. The Bank applies the certification standards across its entire technological environment, not only within its payment systems, further reinforcing its commitment to providing a secure banking experience across all operations while maintaining a high level of responsiveness to cybersecurity challenges in line with global best practices.
Martechvibe
16-06-2025
- Business
- Martechvibe
iQor CXBPO Launches Insights iQ
Insights iQ empowers operations, sales, product, and marketing teams alike to act on live customer intelligence, optimising strategy and performance across the enterprise. Staff Writer less than a minute ago iQor CXBPO has announced the launch of Insights iQ, a next-generation analytics solution powered by its infinityAiQ platform. Built to change how brands understand and act on customer feedback, Insights iQ turns every interaction into a source of business intelligence, enabling faster, more informed decisions that enhance customer satisfaction, streamline operations, and unlock new revenue opportunities. Insights iQ is built on iQor's proprietary VALDI analytics engine and enhanced through a collaboration with OpenAI, combining LLM-powered intelligence with enriched datasets and partner technologies. Unlike traditional sampling methods, Insights iQ delivers real-time visibility into sentiment, intent, and behaviour, enabling brands to surface opportunities and predict outcomes with precision. 'Insights iQ is more than a data tool — it's a strategic growth engine,' said Chris Crowley, President and CEO of iQor. 'By leveraging real-time analytics and predictive intelligence, we help our clients move beyond reactive customer service and into a new era of insights-driven transformation, setting a new benchmark for what's possible in the CXBPO industry.' ALSO READ: Apple WWDC 25 Day 5: The New Rules of Engagement Key capabilities include real-time sentiment and context detection, churn risk prediction, satisfaction forecasting, and segmentation based on behavioural and emotional signals. With these tools, brands can identify unmet needs, reduce friction, and proactively improve experiences. Insights iQ empowers operations, sales, product, and marketing teams alike to act on live customer intelligence, optimising strategy and performance across the enterprise. 'In a real-time economy, our clients can't afford to wait for post-interaction reports,' said Prabhjot Singh, Chief Digital Officer at iQor. 'Insights iQ gives them the visibility to make better decisions faster by turning live customer signals into measurable action across CX, product, sales, and marketing.' Powered by iQor's infinityAiQ platform, Insights iQ is engineered to meet the demands of enterprise clients. It operates within iQor's secure and compliant infrastructure, including PCI-DSS, HIPAA, SOC 1 and 2 Type 2, HITRUST, and ISO 27001 certifications. The platform integrates seamlessly with clients' existing environments, delivering immediate impact without disrupting operations. With Insights iQ intelligence embedded in every touchpoint, businesses can drive measurable growth while building stronger, more loyal customer relationships. To learn more about how iQor is transforming CX through AI-powered intelligence and analytics. ALSO READ: PubMatic Announces Partnership with Classify The Martechvibe team works with a staff of in-house writers and industry experts. View More Locala's omnichannel advertising platform leverages granular insights and cutting-edge AI to help marketers plan, activate, and measure campaigns that are personalised to the local consumer. It specialises in transforming complex mobility and consumer data into actionable audience insights, fueling advanced media strategies. VISIT WEBSITE Blue Prism is a global software provider, offering ROM 2, an intelligent automation implementation methodology that empowers teams to scale their digital workflow. 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VISIT WEBSITE Sprinklr is a comprehensive enterprise software company offering omnichannel support capabilities for all customer-focused marketing functions. It provides no-code, easy-to-build API integrations to access real-time customer data from multiple sources — such as CRM, CDP and ecommerce platforms. VISIT WEBSITE SAP provides omnichannel marketing capabilities through its flagship product: SAP Emarsys. By accessing its purpose-built reports, teams can determine the effectiveness of their marketing campaigns, segments, and channels in achieving sales goals. Its B2B account engagement features let brands deliver predictable and personalised marketing-led B2B insights at scale. VISIT WEBSITE MoEngage is a global AI-driven marketing platform that enables brands to orchestrate omnichannel campaigns from a single intuitive interface. Utilising MoEngage's User Path Analysis capabilities, marketing teams can target customers across 10+ channels, depending on their purchase behaviour. VISIT WEBSITE Intuit Mailchimp is an AI-powered omnichannel platform that offers email and marketing automation functions. With its customised pre-built audience segments, marketers can scale their campaigns based on individual contacts' demographic information and shopping behaviour. VISIT WEBSITE Hubspot is a cloud-based, scalable customer platform that offers various marketing automation solutions with omnichannel support capabilities. It enables marketers to create omnichannel campaigns to connect and interact with customers across multiple channels in real-time. VISIT WEBSITE Bloomreach is an all-inclusive marketing automation platform that comes with omnichannel orchestration supports for various use cases, such as marketing campaign personalisation, and headless CMS commerce platform experience. VISIT WEBSITE Agillic specialises in offering global brands a comprehensive Omnichannel Marketing Automation Platform that enables them to create personalised marketing campaigns. Its multichannel marketing capabilities support multiple integrations, such as Playable and Sleeknote for lead generation, Zapier for automating routine processes, among others. VISIT WEBSITE Adobe Experience Cloud features Adobe Campaign, enabling marketers to synchronise their customer data from various channels for omnichannel marketing. By leveraging its omnichannel integration with Adobe Journey Optimiser, brands can build multi-step journeys, campaigns, and personalised real-time moments that follow their customers across channels. VISIT WEBSITE ActiveCampaign is an intelligent multichannel marketing automation platform that enables marketers to seamlessly connect campaigns across the channels that matter most to them. It helps enterprises streamline personalised marketing, transactional emails, and one-to-one CRM interactions throughout the customer lifecycle. VISIT WEBSITE UiPath offers a comprehensive AI-powered robotic automation platform, enabling marketers to streamline recurring functions, such as lead automation and customer engagement. Utilising its capabilities, marketers can personalise and automate customer interactions, depending on their needs and preferences. VISIT WEBSITE SAP is a composable marketing automation technology provider, offering SAP Intelligent RPA solutions to automate repetitive, rules-based business processes, including marketing and sales. Using its tech stack, marketers can automatically extract product data from manufacturers' websites, update online inventory and import website and email sales. VISIT WEBSITE Microsoft offers Power Automate, a low-code and AI-powered RPA software that helps marketers streamline tasks like lead management, email campaigns, social media management, data analysis, content publishing, and customer feedback. Leveraging its capabilities, businesses can automate repetitive tasks, such as lead capture and email marketing workflows. VISIT WEBSITE IBM offers AI-powered Robotic Process Automation capabilities for CRM and marketing functions. It enables users to automate workflows with integrated OCR and intelligent chatbots, distribute work across multiple bots without human interventions and manage emails via low-code authoring tools. VISIT WEBSITE Hyland offers an AI-powered comprehensive robotic automation software suite, enabling marketers' teams to automate their campaigns. Its Natural Language Processing (NLP) technology allows businesses to automate repetitive marketing functions, such as execution of targeted and personalised strategies in near real-time. VISIT WEBSITE Datamatics is an intelligent automation platform, offering TruBot RPA designer, a low-code bot design tool for marketing teams to create customised bots quickly. 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VISIT WEBSITE Powered by Zoho Corporation, Zoho Analytics enables marketers to track all critical metrics in a single platform to enhance marketing outcomes. The company offers 75 pre-built data visualisation reports and dashboards on marketing performance for collaborative analysis. With its AI-powered assistant, marketers can generate automated insights, predict future trends, and configure smart alerts. VISIT WEBSITE Semrush is an online visibility management and content marketing SaaS platform, offering marketing analytics tools to global businesses. Its open-source analytical tools include Market Explorer and Traffic Analytics for understanding market trends and website traffic respectively. VISIT WEBSITE Nielsen is a global audience insights, data and analytics solution provider, helping marketers measure what people listen to and watch. It offers a comprehensive, AI-powered Nielsen Marketing Cloud platform with sub-products such as Audience Segments, Scarborough, and Advanced Audiences to understand audiences for different targeting initiatives. VISIT WEBSITE MoEngage is a full-stack marketing automation platform, offering consumer insights and analytics solutions for marketers to understand customer LTV. With MoEngage Analytics, they can measure user engagement, spot behavioural patterns, and act on retention to prevent app uninstalls. VISIT WEBSITE Microsoft Clarity is a behavioural analysis tool that helps marketers understand user interaction with their website. It supports features like Session recordings, Heatmaps, and ML insights in real time. Processing more than a petabyte of data from over 100 million users per month, Clarity accommodates limitless traffic for various marketing measurements at scale. VISIT WEBSITE Powered by AI-led insights, Merkle offers scalable marketing analytics and CX technology solutions, helping brands to optimise their campaigns. Some of its flagship solutions are Measurement & Media analytics, Consumer & Experience insights, and Product & Market intelligence. VISIT WEBSITE Hubspot offers marketing analytics and dashboard software, enabling businesses to make data-backed decisions for use cases, such as revenue generation, site analytics and detailed reporting. Leveraging the capabilities of its multi-touch revenue attribution model, marketers can monitor real-time website traffic via unique tracking codes. VISIT WEBSITE Google Analytics is an open-source analytics tool by Google, enabling marketing teams within organisations to better understand their customers via valuable insights. Consequently, businesses can use those insights to take action, such as website improvement and tailored audience list creation. VISIT WEBSITE Adverity is an integrated data analytics platform, enabling marketers to automate their customer's data integration and visualisation functions. It offers 600+ pre-built data connectors to popular marketing platforms, social media networks, SEO tools, and marketing automation solutions. The platform also provides pre-build dashboards to generate tailored reports. VISIT WEBSITE Adobe Experience Cloud offers Adobe Analytics and Adobe Target within its analytics tools solutions, enabling marketers to execute in-depth analysis of their customer data. Adobe Analytics allows the sales and marketing teams to mix, match, and analyse data from any digital point in the customer journey. VISIT WEBSITE Ahrefs features a suite of analytics tools under its Ahref Enterprise offering. It offers API and Looker Studio connectors, enabling marketing teams to elevate their SEO strategy with enterprise-grade and insights. Some of the criteria for its API endpoints include Backlinks, Organic & Paid Traffic, SERPs, Website health score and more. VISIT WEBSITE StackAdapt is a multi-channel programmatic advertising platform, enabling digital marketers to customise their strategy. It offers open and flexible DSP (Digital Signal Processing) capabilities for executing tailored ad campaigns. Furthermore, its ad previewer lets marketing teams preview video, display and native ads on desktop or mobile across 500+ publishers, covering 23 verticals. VISIT WEBSITE Rakuten is a global affiliate ad technology company, enabling advertisers to optimise their marketing strategies with data-driven insights. It offers AI-powered forecasting and benchmarking capabilities and dynamic multi-touch commissioning tools, allowing advertisers to customise their campaigns. It also supports first-party data collection integrations for both B2B and B2C marketers. VISIT WEBSITE Nielsen offers Nielsen Ad Intel, a cross-platform advertising intelligence platform with actionable insights to identify prospects, analyse brand strategies and learn from past advertising campaigns. It offers various advertising intelligence features such as ad spend monitoring, competitive benchmarking, global competitive insights and expert data harmonisation. VISIT WEBSITE Magnite is an independent sell-side advertising technology provider, enabling publishers to monetise their content across all screens and formats. It offers Magnite Streaming, a singular supply-side platform that merges technology from the Magnite CTV and SpotX platforms. Utilising this functionality, marketers can identify their potential audiences to restructure their targeting strategies. VISIT WEBSITE IBM offers a comprehensive suite of Watson Advertising to agencies and marketers. With Watson Advertising's AI-powered assistant, advertisers can customise their advertisements, based on real-time ad results. It also supports functionalities of cookieless advertising, ad fraud management and brand safety measurements. VISIT WEBSITE Google features a comprehensive list of AI-powered Ad tools under its Google Ads offering. Some of its popular tools include Keywords Planner, Ads Editor, Reach Planner, Ads Mobile App, Insights Finder, Ads API, and Recommendations Page. Additionally, it offers Google AdMob to help businesses plan their in-app revenue generation strategy. VISIT WEBSITE Criteo is an all-in-one connected commerce media platform, enabling marketers and agencies to scale their digital and physical assets. Leveraging the capabilities of its AI-powered technology, brands can develop strategies for intent-based product recommendations, multi-prolonged accessibility, contextual advertising, and more. VISIT WEBSITE Basis Tecnologies (formerly known as Centro), is a programmatic advertising platform, offering ad management tools for search, social and site direct via a single interface. Its flagship products are Basis Assistant and Basis Automate+. Basis Assistant is a Chrome extension, connecting 20+ platforms and tools, and Basis Automate+ is a digital advertising automation tool for simplifying campaign process. VISIT WEBSITE AppsFlyer is a mobile attribution company, helping mobile advertisers to identify their ad network. It offers a measurement suite, giving app marketers full visibility into their customer journeys while preserving their privacy. Utilising its AI-powered Creative Optimisation platform, marketers can formulate their creative strategy. VISIT WEBSITE Adtriba is a cross-channel digital marketing management platform based on data-driven attribution modelling. Its solutions include Adtriba Triangulation, enabling advertisers to witness the integration of diverse measurement methods, such as Marketing Mix Modelling (MMM), Multi-Touch Attribution (MTA) and Incrementality Testing. VISIT WEBSITE Adobe Experience Cloud offers connected advertising solutions with its natively integrated Adobe Advertising platform. Its consultancy-based reporting options come with AI-powered optimisation features, helping advertisers analyse their ad performance via 200+ measurement metrics. Utilising its connected TV (CTV) and search, social, and commerce tools, marketers can optimise their customer acquisition strategy. VISIT WEBSITE specialises in Conversational AI, generating autonomous conversations that appear human-like. These conversations form the foundation of brand engagement. Their AI-powered, no-code Dynamic Automation Platform manages around two billion conversations from a multitude of channels in numerous languages. VISIT WEBSITE Sprinklr offers a comprehensive suite of 250+ AI-intent bot templates for various industry verticals to accelerate bot development. Its specialised AI and compliant rule engine enables marketers to modify and automate their promotional campaigns for better engagement via suggestion-based personalised bots. VISIT WEBSITE Meta's new class of generative AI features and creative tools allow users to create and share custom stickers or update the visual style of their photos with a simple text prompt. They can also chat with 28 different AIs and get unique perspectives on topics like travel, games and food. VISIT WEBSITE is a UI-based platform that allows marketers to create a chatbot quickly and deploy it easily on multiple channels. Leveraging the capabilities of its conversational builder, enterprises can build the Dialogflow using dialogue messages. Some of its popular offerings include XO: Experience Optimisation and GALE(Beta). VISIT WEBSITE IBM watsonx Assistant is an interactive virtual agent that utilises natural language and AI, enabling users to set it up on their app and website. It offers fast and accurate responses to customers, enhancing their overall experience and satisfaction with its adaptive learning capabilities. VISIT WEBSITE Haptik helps enterprises manage their customer lifecycle with generative AI-powered conversational solutions to boost marketing and sales. It offers Contakt and Interakt to enhance overall CX, where Interakt enables marketers to send hyper-targeted and personalised campaigns to drive customers to take action on WhatsApp. VISIT WEBSITE Dialogflow is an all-in-one platform for developing chatbots, voice bots, and virtual agents using natural language understanding and Google AI. It helps marketing teams create conversational agents that can handle common customer requests and issues, such as FAQs, and order status at scale. VISIT WEBSITE Dialpad is a fully integrated unified conversation intelligence platform that utilises ongoing ML(Machine Learning) algorithms and does not require coding to configure a chatbot. It offers real-time insights and tips, helping marketing teams customise their approach for every customer. VISIT WEBSITE is a low code-no code, enterprise-grade generative AI platform offering readily available LLMs for CX transformations. Its omnichannel reporting and analytics suite for marketing enables organisations to streamline their customer journeys. VISIT WEBSITE is a global conversational AI technology provider optimised for operational efficiency at scale. It offers self-learning AI capabilities that emphasise Natural Language Understanding (NLU) along with intent suggestions. VISIT WEBSITE Avaamo is an all-in-one conversational AI platform for enterprises offering a suite of industry-specific skills developed to automate and resolve common use cases. It offers Outreach, which enables marketers to educate and engage with customers across existing touchpoints through proactive and personalised communication. VISIT WEBSITE Amazon Lex offers fully managed conversational AI interfaces with advanced natural language models to design, build, test, and deploy conversational interfaces in applications. It enables sales and marketing teams to automate user tasks in their applications like the CRM and across any digital channel. VISIT WEBSITE Zendesk is an AI-powered customer feedback software provider, offering customer satisfaction (CSAT) software to businesses across multiple industries. Its marketplace offers 1600+ apps and integrations, enabling marketers to create a complete customer feedback system. VISIT WEBSITE UserVoice provides product feedback management software for SaaS businesses. Its UserVoice Validation tool delivers actionable user insights to inform roadmap strategy. From testing ideas to ensuring satisfaction with released features, it helps research and marketing teams gather quick user feedback throughout the entire product lifecycle. VISIT WEBSITE Twilio provides integrated Mindful Feedback functionality within its Flex offering, enabling marketers to automatically take action based on real-time customer feedback. It automatically collects customer feedback after Flex interactions by capturing feedback over post-call voice IVR, outbound voice IVR, conversational SMS, Web SMS, email, and web surveys. VISIT WEBSITE Trustpilot offers ML and AI-powered feedback management tools, helping marketers build trust and loyalty through customer reviews. Its AI-driven Review Insights tool enables marketers to identify growth areas from negative feedback, whereas its Image Generator tool lets them enhance social media engagement. VISIT WEBSITE Survey Monkey is a global online survey and forms tech stack provider, offering AI-fueled market research solutions to businesses. Its enterprise feedback management program provides 250+ templates with the capabilities of customisation, allowing organisations to build tailored survey forms. VISIT WEBSITE Sprinklr is a unified customer experience platform (CXM), offering AI-powered feedback management capabilities with its flagship product: Sprinklr Surveys. It integrates solicited customer feedback with unified-CXM data, enabling brands to derive meaningful, actionable insights. Utilising its genAI-powered survey builder, marketers can create conversational surveys to streamline their NPS strategies. VISIT WEBSITE Salesforce is a comprehensive customer-oriented technology provider offering a feedback management suite. Salesforce's survey responses help marketers create personalised surveys based on their existing customers' data. Some of the supported applications of its feedback management platform are genAI-powered survey form development and sentiment-insights-based survey collections. VISIT WEBSITE QuestionPro is an online feedback software provider, offering ready-made survey templates to businesses across 40+ countries. Leveraging the capabilities of its customer satisfaction templates, advertisers and marketers can create and gather tailored questions. VISIT WEBSITE Qualtrics is an all-in-one customer experience solution provider, offering website & app feedback tools for organisations to collect customer feedback efficiently. Its digital experience analytics capabilities combined with DXA integrations, bring together verbal and behavioural data for in-depth analysis of user feedback. VISIT WEBSITE HubSpot is a one-stop marketing platform, providing customer feedback software under its Service Hub offerings. Its pre-built APIs include net promote score (NPS), customer effort score (CES), and customer satisfaction (CSAT) surveys, allowing marketers to strengthen their customer loyalty strategy. VISIT WEBSITE Medallia is a comprehensive platform, enabling marketers to capture feedback from all customer touch points. Some of its popular feedback management software capabilities include Sense360 for analysing consumer spending, Medallia Video to automatically extract meaningful insights from customer's feedbacks and Agile Research for creating branded surveys in real-time. VISIT WEBSITE Zeotap lets brands integrate, unify, segment and orchestrate customer data, fostering a cookieless future. It offers a 'Non-Customer Entity Data' feature that helps marketers to integrate both customer and non-customer entity data. VISIT WEBSITE Twilio provides, Twilio Segment, an AI-powered CDP, enabling marketers to streamline their personalised customer engagement journeys. It brings together clean, consented customer data for real-time insights with 450+ pre-built connectors. VISIT WEBSITE Syntasa provides data-ready CDP capabilities, equipping marketers with essential tools to prepare their customer data. It offers real-time sentiment analytics capabilities, helping enterprises derive behavioural insights from unified user profiles to foster hyper-personalised experiences. VISIT WEBSITE SAP is a company-wide customer data management platform, helping marketers improve engagement, conversion, and retention. It offers a genAI-powered data model, enabling enterprises to unify their B2B and B2C customers' profiles to reach their personalisation goals. VISIT WEBSITE Oracle is a global database management company, providing CDP solutions, under its flagship product: Oracle Unity. Its AI-powered models enable marketers to create hyper-personsalised campaigns with predictive insights by streamlining real-time customer data from heterogeneous sources. VISIT WEBSITE Growthloop is a composable CDP platform, allowing marketing and sales team to action their data at scale. It offers GrowthLoop Audience Builder, enabling marketers to initiate their lead generation functions. VISIT WEBSITE Adobe Experience Cloud offers a real-time CDP, letting users create high-value audience segments for B2C and B2B use cases across their marketing funnel. It follows a cookieless marketing approach to automatically unify customer data across various online and offline channels in real-time. VISIT WEBSITE ActionIQ is a composable CDP platform that offers audience segmentation, acquisition marketing, and Customer 360 capabilities. It integrates analytical tools, enabling marketers to collect and analyse their first-party customer data at scale. VISIT WEBSITE Zoho CRM leverages automation and comprehensive analytics to empower any sales team, fostering stronger customer loyalty. Ideal for both small businesses and enterprises, this software enables enhanced productivity and tailored solutions through predictive intelligence. VISIT WEBSITE Zendesk offers Zendesk Sell, an easy-to-deploy CRM platform that is simple to deploy and navigate, catering to businesses of any scale. Its mobile-friendly Sell app has the functionalities of geolocation, helping sales and marketing teams. Offering an all-in-one CRM platform, organisations can implement use cases like prospecting, engagement, lead generation and communication capabilities. VISIT WEBSITE SugarCRM is a global CRM software provider, helping marketing, sales, and service teams improve efficiency through automation, data, and intelligence in near real-time. It offers Sugar Market, an all-in-one marketing automation platform that helps marketers to automate their campaign with higher ROI. VISIT WEBSITE Salesforce is a one-stop sales and support CRM software that regularly updates customer records, tracks emails and calls, and creates organised support processes for quicker customer responses. Its simple and scalable infrastructure is ideal for businesses of all sizes. VISIT WEBSITE Pipedrive stands out with its emphasis on automation, tailorability, and seamless integration. Purposefully built to enhance the efficiency and productivity of sales professionals, this CRM solution has an intuitive setup and robust capabilities. It facilitates lead generation, comprehensive sales analytics, and seamless business expansion. VISIT WEBSITE Oracle NetSuite CRM, a component of Oracle's business software suite, is for all midsize and booming businesses that want a comprehensive, integrated CRM solution with ERP capabilities. Using it, customers and partners can directly interact with the platform, freeing the additional work load for their sales team. VISIT WEBSITE Microsoft Dynamics 365 Sales represents a robust cloud-based CRM solution brimming with features such as pipeline assessment, relationship analytics, and conversational intelligence. It utilises AI-powered insights to provide actionable intelligence via predictive analytics, lead scoring and sentiment analysis. VISIT WEBSITE Less Annoying is a CRM software that utilises a straightforward search feature within its contact management system, making it easy to track contacts. It is ideal for small-sized businesses and offers a highly intuitive and user-friendly interface. VISIT WEBSITE Insightly offers CRM software solutions for enterprises looking to understand their audience data across various marketing functions. It integrates seamlessly with third-party apps, streamlining workflow automation, including bulk emailing and report generation. VISIT WEBSITE HubSpot's sleek dashboard with consolidated CRM tools simplify complex customer data, further transforming it into meaningful insights. Complementing typical CRM functionalities, HubSpot provides tailored options, including conversation intelligence and email monitoring. VISIT WEBSITE Apptivo delivers adaptable and web-based CRM solutions, enabling marketing and sales teams to streamline all customer service requirements across various devices and browsers. Despite its focused feature set, it encompasses over 65 interconnected applications alongside a robust sales pipeline management tool, ensuring efficient tracking of potential leads without any downtime. VISIT WEBSITE Sitecore offers composable cloud solutions with its flagship products, Sitecore Experience Platform(XP) and Sitecore Experience Manager (XM). They help marketers to overcome scalability challenges. Some of its features include intuitive visual editing, headless delivery, marketing automation, scalable personalisation, data and machine learning capabilities. VISIT WEBSITE Salesforce Experience Cloud is a platform that helps enterprises link clients, partners, and employees to securely exchange information and documents. Built on its Customer 360 platform, Salesforce's DXP ensures seamless integration with any solution in the Salesforce ecosystem. VISIT WEBSITE Oracle Cloud offers a comprehensive suite of platform-based marketing automation solutions for personalised B2B and B2C automation campaigns. Some of its featured products are Eloqua Marketing Automation, CrowdTwist Loyalty and Engagement, and Unity Customer Data Platform. VISIT WEBSITE Optimizely is a digital experience platform (DXP) provider that offers Optimizely One, an easy-to-use and fully integrated suite. It provides a single, unified workflow with thoughtfully embedded AI and machine-learning algorithms, accelerating work across the entire marketing lifecycle. VISIT WEBSITE OpenText offers a cloud-native, scalable platform for enterprises to streamline their marketing functions. It provides fully composable content management, digital asset management, creative workflows, personalisation, targeting and customer data technologies in one place, ensuring a holistic approach to B2B, B2E and B2C experiences. VISIT WEBSITE Neptune DXP is a PaaS(Platform-as-a-Service) provider, helping marketing teams build custom apps based on modular, reusable application building blocks. The company offers flexible environments to businesses across different verticals, further providing personalised digital solutions at scale. VISIT WEBSITE Magnolia is a composable DXP that comes with no-code connector packs and low-code micro-frameworks for third-party integrations. It also offers an open-source version alongside its commercial plans enabling enterprises to build tailored use cases. VISIT WEBSITE Liferay DXP helps marketers deliver personalised and connected digital experiences across a broad range of channels, including customer portals, websites, intranets, mobile apps, and connected devices. It offers intuitive CMS, user analytics, and site management tools that businesses need to launch, test and optimise digital experiences for faster go-to-market. VISIT WEBSITE Powered by IBM Consulting, IBM iX offers a composable DXP, providing a comprehensive solution to make enterprises' systems future-ready. Utilising its data-driven insights and intelligent workflows, marketers can design and deliver human-centred experiences across the customer lifecycle. VISIT WEBSITE HCL Digital Experience (DX), forms part of a wider HCL Customer Experience (CX) product portfolio, offering core capabilities such as content management, DAM, CDP called Signals, and low-code application development. It provides services in government, life sciences, insurance, financial services, and other verticals. VISIT WEBSITE Contentstack is a headless CMS and Composable Digital Experience Platform (DXP) solution provider that helps marketers gain a competitive edge. It recently launched into Google Cloud Marketplace, and is also available on Microsoft Azure and AWS. It seamlessly enables mid-market brands to adopt its omnichannel campaign engine to drive higher conversions and sales. VISIT WEBSITE Bloomreach Commerce Experience Cloud provides businesses an edge with its modular capabilities: Content Management System (CMS), Discovery features for search and merchandising optimisation, and Engagement tools such as Customer Data Platforms (CDP) for personalisation and analytics. VISIT WEBSITE Adobe Experience Cloud offers a comprehensive set of services specifically designed to address the day-to-day requirements for personalised customer experience at scale. Its platform helps manage different digital content and assets to improve customer satisfaction. Some of its products include Adobe Gen Studio, Experience Manager Sites, Real-time CDP, and Marketo Engage. VISIT WEBSITE Acquia offers DXP solutions, comprising of two main elements: Acquia Drupal Cloud and Acquia Marketing Cloud. It can be accessed in both platform-as-a-service (PaaS) and software-as-a-service (SaaS) with additional components such as Site Factory for multisite management, digital asset management (DAM), CDP, personalisation, and Campaign Studio. VISIT WEBSITE
