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Hindustan Times
26-06-2025
- General
- Hindustan Times
MCG sets up grievance redressal cell to fast-track resolutions
The Municipal Corporation Gurugram (MCG) has set up a dedicated grievance redressal cell (GRC), effective immediately, in a bid to boost public service efficiency and accountability. The new unit will serve as a centralised system for monitoring and resolving complaints received through various central and state government platforms. The new unit will serve as a centralised system for monitoring and resolving complaints . (HT Archive) Chaired by MCG commissioner Pradeep Dahiya, the GRC comprises four members: Ravinder Yadav, additional commissioner and member secretary; Vishal, joint commissioner-II; Dr Siddharth S Khandelwal, district town planner; and Dr Anita Phalswal, an expert with the MCG. The committee has been directed to address grievances on a daily basis and submit weekly reports to the commissioner. 'The committee is mandated to address and resolve grievances on a daily basis, submitting a detailed weekly report to the Commissioner,' Dahiya said, adding that any laxity in dealing with complaints would be taken seriously. The cell will handle grievances lodged through a wide range of platforms, including CM Window, PM Window, Centralised Public Grievance Redress and Monitoring System (CPGRAM), Jan Samvaad, Social Media Grievance Tracker (SMGT), Sameer Portal, Gurugram Metropolitan Development Authority (GMDA) integrated command and control centre (ICCC), Auto Appeal System (AAS), Swachh City/Swachhta App, Swachh Haryana App (GRS), Commission for Air Quality Management (CAQM), Central Pollution Control Board (CPCB), and Samadhan Shivir. MCG officials said the GRC will help reduce complaint response time, eliminate coordination gaps between departments, and provide timely updates to citizens. 'The idea is not only to respond but to ensure that public faith in civic functioning improves substantially,' an official said. The cell is also expected to help track recurring complaints across wards and enable long-term fixes, especially related to sanitation, encroachments, water supply, and civic infrastructure.
Time of India
25-06-2025
- Politics
- Time of India
MCG sets up grievance redress cell
Gurgaon: MCG has constituted a grievance redress cell (GRC) to resolve complaints received across various govt platforms. This is the third committee formed by the civic body in the past three days. The newly formed cell will be led by MCG additional commissioner Ravinder Yadav. Other members include MCG joint commissioner Vishal, deputy town planner Siddharth S Khandelwal and MCG expert Anita Phalswal. The committee will process complaints daily and submit weekly status reports to the MCG commissioner. You Can Also Check: Gurgaon AQI | Weather in Gurgaon | Bank Holidays in Gurgaon | Public Holidays in Gurgaon The cell will oversee grievances filed on platforms such as the CM Window, PM Window, the Centralised Public Grievance Redress and Monitoring System (CPGRAM), Jan Samvaad, Sameer Portal, GMDA's Integrated Command and Control Centre (ICCC), Swachh City/Swachhta App, Swachh Haryana App (GRS), CAQM, CPCB, Samadhan Shivir, and social media, among others. "All the officers/officials of MCG are hereby directed to pay personal attention to the grievances/complaints of the general public immediately and ensure early redressal of all complaints received at the above-mentioned platforms/portals. Any laxity in the matter shall be viewed seriously," stated an order issued by MCG commissioner Pradeep Dahiya. Earlier this week, on Tuesday, the MCG formed a separate committee to monitor the recovery of pending water charges and review water-related revenue collections from the past five financial years. The panel has been directed to recommend structural reforms, policy changes and system upgrades to enhance billing efficiency and boost revenue. The committee is headed by additional commissioner Yash Jaluka, and includes executive engineer Sanjeev Kumar Gupta and assistant engineer Anju Bala as members.
Hindustan Times
25-06-2025
- Politics
- Hindustan Times
MCG chief orders strict grievance redress, crackdown on encroachments
Municipal Corporation of Gurugram (MCG) commissioner Pradeep Dahiya on Tuesday issued firm directions to all departments to ensure prompt redressal of public grievances, enhance transparency, and take strict action against encroachments across the city. The directives were issued during a high-level review meeting with senior civic officials. Dahiya reiterated that accountability, transparency, and strict monitoring would be central to strengthening service delivery and civic order in Gurugram (HT Photo) 'Every problem has a solution if approached with the right process and dedication. Public grievances cannot be ignored under any circumstances,' said Dahiya, stressing that resolving citizen complaints must remain the civic body's top priority. The meeting reviewed complaints received from multiple platforms, including the GMDA Integrated Command and Control Centre (ICCC) portal, PM Window, CM Window, Sameer Portal, Social Media Grievance Tracker (SMGT), and the Swachh City Portal. Dahiya directed that once complaints are resolved, the status must be promptly updated on the respective portals to ensure accountability and build public trust. Joint commissioners and the chief engineer have been assigned to monitor compliance. The commissioner instructed zonal and enforcement teams to conduct regular field inspections to identify unresolved complaints and prevent civic violations. 'Many complaints are recurring, especially regarding sanitation, potholes, and unauthorised street vendors. Teams should be proactive in identifying such issues before they are formally reported,' he added. Dahiya reiterated that accountability, transparency, and strict monitoring would be central to strengthening service delivery and civic order in Gurugram. Highlighting enforcement, the commissioner also called for zero tolerance towards encroachments. 'Encroachments cause inconvenience and compromise public safety. There will be no leniency towards illegal structures or encroachers,' he said, directing that footpaths, roads, markets, and public spaces be kept encroachment-free. Further, officials have been asked to prioritise grievances raised during Jan Samvad events, Samadhan Shivirs, SMGT, and CM Window initiatives. 'These platforms serve as direct channels for citizens to communicate their concerns. Prompt resolution not only improves administrative efficiency but also enhances citizen satisfaction,' Dahiya said.
