MCG sets up grievance redress cell
Gurgaon: MCG has constituted a grievance redress cell (GRC) to resolve complaints received across various govt platforms. This is the third committee formed by the civic body in the past three days.
The newly formed cell will be led by MCG additional commissioner Ravinder Yadav. Other members include MCG joint commissioner Vishal, deputy town planner Siddharth S Khandelwal and MCG expert Anita Phalswal.
The committee will process complaints daily and submit weekly status reports to the MCG commissioner.
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The cell will oversee grievances filed on platforms such as the CM Window, PM Window, the Centralised Public Grievance Redress and Monitoring System (CPGRAM), Jan Samvaad, Sameer Portal, GMDA's Integrated Command and Control Centre (ICCC), Swachh City/Swachhta App, Swachh Haryana App (GRS), CAQM, CPCB, Samadhan Shivir, and social media, among others.
"All the officers/officials of MCG are hereby directed to pay personal attention to the grievances/complaints of the general public immediately and ensure early redressal of all complaints received at the above-mentioned platforms/portals. Any laxity in the matter shall be viewed seriously," stated an order issued by MCG commissioner Pradeep Dahiya.
Earlier this week, on Tuesday, the MCG formed a separate committee to monitor the recovery of pending water charges and review water-related revenue collections from the past five financial years. The panel has been directed to recommend structural reforms, policy changes and system upgrades to enhance billing efficiency and boost revenue. The committee is headed by additional commissioner Yash Jaluka, and includes executive engineer Sanjeev Kumar Gupta and assistant engineer Anju Bala as members.
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