Latest news with #PublicComplaintsManagementSystem
The Star
4 days ago
- The Star
Errant MBPJ staff to be dealt with
PETALING Jaya City Council (MBPJ) officers have been warned to expedite handling ratepayers' complaints or be given show-cause letters. Petaling Jaya mayor Mohamad Zahri Samingon said this was to tackle delays as well as boost accountability within MBPJ amid growing public discontent, especially with the increase in assessment rates this year. He said officers must address complaints lodged through the Public Complaints Management System (Sispaa) in a speedy manner. 'For example, if the complaint was lodged in March and if in June there is no response, I will issue the letter. 'The staff will have seven days to show reasons as to why they didn't take any action or reply to the complaint. 'The staff must provide answers and if I cannot accept their reasoning, I will take disciplinary action,' Mohamad Zahri said at the city council's full board meeting at MBPJ headquarters. He said this in response to Zone 19 councillor Nalina Nair's meeting postponement speech highlighting the lack of response by MBPJ to a complaint about a collapsed drain in SS20. Mohamad Zahri: Staff have seven days to answer show-cause letter. Mohamad Zahri said staff must acknowledge and reply to the complaint and not keep silent. 'People become angry because there is no reply to their complaints. 'We also need to give a reasonable time estimate as to when the problem will be resolved,' he added. At the meeting, Nalina said the collapsed drain in Jalan SS20/6 resulted in a deep hole on the walkway, which was dangerous. The first complaint, she said, was made by residents in February this year, but there was no response, and in April, when councillor Yip Sean Yi followed up, again no clear answer was provided. 'On June 12, I raised this matter in the Infrastructure, Traffic and Public Facilities committee meeting, but was told that the department had not been to the location to assess the problem or propose a solution. 'On June 17, this matter was brought up again but the answer received was still lacklustre. 'Finally, after a few councillors and I went to the location, took photos and forwarded the complaints in the Councillor Complaints Whatsapp group, action was taken the next day.' Nalina stressed that the increase in assessment rates meant that people expected faster, more transparent and more effective work from MBPJ. 'Their complaints must be answered promptly and repair works carried out properly with continuous monitoring,' she said. She cited another example of a complaint regarding a broken bench at a park in Section 1. 'The usual answer given in meetings is that there is no allocation, whereas small works to remove dangerous objects from public areas do not require large expenditure. The collapsed drain in Jalan SS20/6 resulted in a deep hole on the walkway. — Courtesy photos 'We need to rethink the process of budget management, contractor appointment, and work implementation so that the effectiveness of the work can be improved and allocation used wisely,' she added. On the issue of dengue cases in Petaling Jaya, Mohamad Zahri said a total of 1,194 cases had been reported as of June 7, which was an 18% increase compared to the previous week. 'Currently, 19 outbreak localities have been identified, including two hotspots, reflecting the urgent need to improve comprehensive dengue prevention and control. 'Among the main contributing factors to the increase in dengue cases are low environmental cleanliness, illegal gardens, empty houses and abandoned reserve lands. 'This situation is further exacerbated by the careless attitude of a few communities who are less aware of the dangers of dengue,' he said in his speech at the meeting. Mohamad Zahri said Petaling district was among areas with the highest cases in Selangor, while Damansara Damai was the main contributor to cases under MBPJ's jurisdiction. 'In this area, there are 15 high-rise housing clusters comprising 14,477 residential units, with high population density becoming a risk factor for dengue transmission,' he said.
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New Straits Times
10-06-2025
- Health
- New Straits Times
#NSTviral: Video of nurse feeding elderly patient goes viral, draws praise [WATCH]
KUALA LUMPUR: A heartwarming TikTok video showing a nurse feeding an elderly patient in a hospital ward has gone viral, drawing praise from Malaysians for his dedication. The 13-second clip, uploaded by TikTok user @gracekgj, shows a male nurse attentively feeding an elderly patient. While doing so, he also gently asks another patient nearby if they have eaten. Grace also expressed her gratitude to nurses for their unwavering commitment to healthcare. "Let's take a moment to appreciate our amazing Health Ministry nurses because too often, their hard work goes unnoticed. "No matter how busy they are, they always ensure their patients' welfare comes first. "They work tirelessly, with compassion and dedication, yet we often hear more complaints than appreciation. "It's easy to point out the flaws, but today, let's acknowledge their kindness, patience, and the countless good deeds they perform every single day," she wrote in her caption. The video has since garnered close to 160,000 views, with many netizens flooding the comments section with praise, commending the nurse's selflessness and tireless commitment to his patients. @Een said: "Daus, you are the best. I understand how busy the medical line is, yet you still made time to feed a patient. Absolute respect." @Xian Gui Fei said: "Please file a Sispa (Public Complaints Management System) report for this staff member. "Sispa isn't just for complaints but also for praising outstanding healthcare workers. "If you encounter a good Health Ministry staff like this, do commend them." @Faaaaaaaa said: "That's why I never complain when I get a moody nurse. I understand the pressure they face, dealing with hundreds of patients a day. "Their salary doesn't reflect their workload." @jannahminishop said: "Even if they look tired or fierce, their hearts are full of compassion and a willingness to help. May Allah bless all of you."
Barnama
05-06-2025
- Barnama
Fire Dept Receives 42 Integrity-related Complaints As Of May
GENERAL KOTA BHARU, June 5 (Bernama) -- The Malaysian Fire and Rescue Department's Integrity Unit has received 42 integrity-related complaints, involving its officers and personnel, as of May. Its director-general Datuk Nor Hisham Mohammad said the highest number of complaints fell under misconduct, with 22 cases, followed by power abuse (eight), sexual harassment or scandal (four), enforcement issues (four), corruption (three), and misappropriation (one). He added that the misconduct cases included five related to disciplinary issues, three cases of domestic violence, three involving social media misuse, two cases each of lavish lifestyle, fraud, and loan issues, as well as one case each of vandalism and negligence in duty, with three falling under other categories. 'Although we received 42 complaints related to the integrity of our officers and personnel, the department views these reports positively, as they serve as a preventative measure to curb future misconduct. 'In fact, thanks to these complaints, we've observed a significant drop in disciplinary actions - only 13 cases recorded this year, compared with 55 last year," he said. He said this to reporters, after officiating a talk on governance, integrity and anti-corruption, at the Kelantan National Department for Culture and Arts (JKKN) Complex in Tanjung Chat, today, which was also attended by Kelantan JBPM director, Farhan Sufyan Borhan. Commenting further, Nor Hisham said that out of the 13 disciplinary actions recorded this year, 11 involved absence from duty - a shift from previous years, where drug abuse was the most common offence among officers and personnel. 'We also observed an increase in complaints filed through the e-aduan portal and the Public Complaints Management System (SISPAA), with 95 cases recorded last year, compared with 87 in 2023. 'Of these, 60 per cent were internal complaints, while the remaining 40 per cent came from the public. Appropriate action has been taken on all issues raised,' he said.
The Star
05-06-2025
- The Star
Fire dept receives 42 integrity-related complaints as of May
KOTA BHARU: The Malaysian Fire and Rescue Department's (JBPM) Integrity Unit has received 42 integrity-related complaints, involving its officers and personnel, as of May 2025. Its director-general, Datuk Nor Hisham Mohammad, said the highest number of complaints fell under misconduct, with 22 cases, followed by power abuse (eight), sexual harassment or scandal (four), enforcement issues (four), corruption (three) and misappropriation (one). He added that the misconduct cases included five related to disciplinary issues, three cases of domestic violence, three involving misuse of social media; two cases each of a lavish lifestyle, fraud, and loan issues; as well as one case each of vandalism and negligence in duty, with three falling under other categories. "Although we received 42 complaints related to the integrity of our officers and personnel, the department views these reports positively, as they serve as a preventative measure to curb future misconduct. "In fact, thanks to these complaints, we've observed a significant drop in disciplinary actions with only 13 cases recorded this year, compared with 55 last year," he said. He said this to reporters after officiating a talk on governance, integrity and anti-corruption, at the Kelantan National Department for Culture and Arts Complex in Tanjung Chat, on Thursday (June 5). Kelantan JBPM director, Farhan Sufyan Borhan, also attended it. Nor Hisham said that out of the 13 disciplinary actions recorded this year, 11 involved absence from duty–a shift from previous years, where drug abuse was the most common offence among officers and personnel. "We also observed an increase in complaints filed through the e-aduan portal and the Public Complaints Management System (SISPAA), with 95 cases recorded last year, compared with 87 in 2023. "Of these, 60% were internal complaints, while the remaining 40 per cent came from the public. Appropriate action has been taken on all issues raised," he said. – Bernama
The Sun
05-06-2025
- The Sun
Fire Dept receives 42 integrity-related complaints as of May
KOTA BHARU: The Malaysian Fire and Rescue Department's Integrity Unit has received 42 integrity-related complaints, involving its officers and personnel, as of May. Its director-general Datuk Nor Hisham Mohammad said the highest number of complaints fell under misconduct, with 22 cases, followed by power abuse (eight), sexual harassment or scandal (four), enforcement issues (four), corruption (three), and misappropriation (one). He added that the misconduct cases included five related to disciplinary issues, three cases of domestic violence, three involving social media misuse, two cases each of lavish lifestyle, fraud, and loan issues, as well as one case each of vandalism and negligence in duty, with three falling under other categories. 'Although we received 42 complaints related to the integrity of our officers and personnel, the department views these reports positively, as they serve as a preventative measure to curb future misconduct. 'In fact, thanks to these complaints, we've observed a significant drop in disciplinary actions - only 13 cases recorded this year, compared with 55 last year,' he said. He said this to reporters, after officiating a talk on governance, integrity and anti-corruption, at the Kelantan National Department for Culture and Arts (JKKN) Complex in Tanjung Chat, today, which was also attended by Kelantan JBPM director, Farhan Sufyan Borhan. Commenting further, Nor Hisham said that out of the 13 disciplinary actions recorded this year, 11 involved absence from duty - a shift from previous years, where drug abuse was the most common offence among officers and personnel. 'We also observed an increase in complaints filed through the e-aduan portal and the Public Complaints Management System (SISPAA), with 95 cases recorded last year, compared with 87 in 2023. 'Of these, 60 per cent were internal complaints, while the remaining 40 per cent came from the public. Appropriate action has been taken on all issues raised,' he said.
