Latest news with #PublicGrievanceRedressalProgramme
Hans India
7 days ago
- Politics
- Hans India
Officials told not to neglect applicants' issues
Puttaparthi: Joint Collector Abhishek Kumar directed departmental officials to address public grievances promptly and transparently, ensuring applicant satisfaction. Speaking at Public Grievance Redressal Programme on Monday at the Collectorate, the JC, alongside DRO Parthasarathi, Special Deputy Collector Suryanarayana, Ramasubbayya, and RDO Suvarna, received petitions from citizens across the stressed thorough field-level examination of each petition, urging resolutions within the stipulated timeframe to avoid delays or re-openings. He emphasised zero pendency beyond the Service Level Agreement, prioritising applicant contentment. Citizens from various mandals submitted grievances on issues like land disputes, ration card approvals, housing allotments, and pension sanctions. Notable petitions included S Venkata Ramudu from Nimmalakunta village, Dharmavaram mandal, a shadow puppetry artist, requesting to perform at Vinayaka Chavithi festival; Sriramappa from TD Palli village, Madakasira mandal, seeking an old-age pension; and M Manoshma Reddy from Bhadrapuram village, Kanaganapalli mandal, appealing for a hostel seat at Kasturba School for her daughter, citing her husband's mental instability and disappearance. A total of 172 petitions were received: 60 from Puttaparthi, 44 from Penukonda, 41 from Dharmavaram, and 27 from Kadiri. Kumar reiterated the administration's commitment to resolving these grievances efficiently to meet public expectations.
Hans India
27-05-2025
- Politics
- Hans India
Resolve PGRS petitions at field level
Tadipatri: District Collector Dr Vinod Kumar V on Monday instructed officials to visit the field and address petitions submitted through the Public Grievance Redressal System (PGRS). The directive came during the 'Praja Samasya Parishkara Vedika' (Public Grievance Redressal Programme) held at the municipal office meeting hall in Tadipatri on Monday. The Collector, along with Tadipatri MLA JC Asmith Reddy, personally received petitions from the public. Officials including Joint Collector Shiv Narayan Sharma, DRO A Malola, Forest Settlement Officer G Ramakrishna Reddy, Deputy Collectors Rammohan and Mallikarjuna, and various department heads participated in the programme. A total of 364 petitions were received. Speaking at the event, Collector Dr Vinod Kumar emphasized that officials must not only resolve petitions but also conduct field inspections for accurate solutions. He noted that 70-80% of the petiti pal issues. The Collector mentioned that petitions received during his field visits and at his chamber in the district headquarters are also forwarded to the PGRS Tehsildar. A new system is now in place to identify repeated petitions using the Aadhaar number of applicants, with prior submissions being tracked via pink paper printouts. He further instructed that district officials must visit the field at least once a week and provide high-quality solutions. PGRS endorsements must be issued and uploaded on the PGRS website. These should then be printed, posted, and shared via WhatsApp to applicants and relevant village-level officials. Only frequently used phone numbers should be collected at the time of petition submission. During the event, local journalists submitted a petition to the Collector requesting the establishment of a Press Club in Tadipatri, allocation of housing plots, and free education for their children. Prominent attendees included Anantapur RDO Keshava Naidu, ZP Deputy CEORamasubbaiah, DCO Arunakumari, RTC RM Sumanth, DM&HO Dr. E.B. Devi, PD Housing Shailaja, CPO Ashok Kumar, Survey AD Rupal Naik, and officials from various departments such as Health, Revenue, Education, ICDS, DWMA, Mines, BC Welfare, andMunicipal Administration.
