Latest news with #RemoteTechBreakthrough
Business Wire
2 days ago
- Business
- Business Wire
Leostream Wins RemoteTech Breakthrough Award For 'Remote Work Security Innovation of the Year'
BOSTON--(BUSINESS WIRE)-- Leostream Corporation, creator of the world-leading Leostream® Remote Desktop Access Platform, today announced that The Leostream Privileged Remote Access Service has been recognized with 'Remote Work Security Innovation of the Year' in the 6 th annual RemoteTech Breakthrough Awards program conducted by RemoteTech Breakthrough, a leading independent market intelligence organization that evaluates and recognizes standout technology companies, products and services empowering remote work and distributed teams around the globe. The Leostream Privileged Remote Access Service provides secure remote connectivity for third-party users in corporate environments. The SaaS solution delivers a modern, zero-trust solution that enables organizations to collaborate with external contractors, vendors, and freelancers while maintaining uncompromising security standards. Leostream's finely-tuned, role-based gateway empowers IT teams to grant just-in-time access to only the resources needed and nothing more. The service operates across all major operating systems and devices without requiring additional endpoint software or installed agents on corporate resources. Cross-platform compatibility ensures seamless access from any OS, including Windows, macOS, Linux, iOS, and ChromeOS, with no client-side installs. The solution's VPN-less Architecture allows for a streamlined connection gateway that eliminates VPN-related performance bottlenecks and security risks. Leostream also offers role-based policies that govern access by user type, time, and workload, ensuring strict least-privilege enforcement with identity-based access control. Built-in session monitoring and comprehensive reporting for real-time visibility and compliance assurance are simplified via session recording and auditing. 'With over 20 years of leadership in remote desktop connection management, our new offering extends our platform to the most vulnerable access points: third-party users. The Leostream Privileged Remote Access service embodies our commitment to productivity without compromise, and we're grateful to RemoteTech Breakthrough for recognizing this,' said Karen Gondoly, Leostream CEO. 'Granting third-party access is no longer optional, but instead of clunky VPNs or overly permissive access rights, our solution safeguards sensitive environments and credentials, offering customers the power to control remote access, and ensuring third parties get what they need.' The Leostream Privileged Remote Access service is a valuable tool across industries like healthcare, government, and media, where data sensitivity and working with contractors are non-negotiables. The mission of the annual RemoteTech Breakthrough Awards program is to conduct the industry's most comprehensive analysis and evaluation of the world's most innovative companies, solutions and products in the remote technology industry today. This year's program attracted thousands of nominations from over 15 different countries throughout the world. 'Leostream Privileged Remote Access Service solves the third-party access problem. There's been a rising demand for secure third-party access to an organization's infrastructure to perform outsourced assignments, collaborate with internal employees, or for IT-related issues. However, securing data, applications and infrastructure, while also ensuring productivity and a consistent experience, has emerged as a challenge,' said Bryan Vaughn, Managing Director of RemoteTech Breakthrough Awards. 'The Leostream Privileged Remote Access service represents the next generation of secure remote access. This service not only enables external collaboration without compromising internal integrity but also accelerates vendor onboarding and simplifies IT. We're pleased to recognize Leostream with 'Remote Work Security Innovation of the Year!'' About Leostream Leostream digital workspace management solutions embody over 20 years of Leostream research and development in supporting customers with hosted desktop environments, including VDI, hybrid cloud, and high-performance display protocols. The Leostream high performance Remote Desktop Access Platform provides the world's most robust digital workspace connection management and remote access feature set, allowing today's enterprises to choose the best-of-breed components to satisfy their complex security, cost, and flexibility needs while working with them as they evolve into tomorrow. The Leostream Privileged Remote Access service simplifies, secures, and monitors temporary access to corporate resources for vendors, service providers, and external contractors. Follow Leostream on LinkedIn and X. About RemoteTech Breakthrough Part of Tech Breakthrough, a leading market intelligence and recognition platform for global technology innovation and leadership, the RemoteTech Breakthrough Awards program is devoted to honoring excellence in technologies, services, companies and products that empower remote work and distributed teams around the globe. The RemoteTech Breakthrough Awards program provides a forum for public recognition around the achievements of technology companies and solutions in categories including messaging & communication, project management, virtual events, team collaboration, virtual offices, collaborative design and more. For more information visit Tech Breakthrough LLC does not endorse any vendor, product or service depicted in our recognition programs, and does not advise technology users to select only those vendors with award designations. Tech Breakthrough LLC recognition consists of the opinions of the Tech Breakthrough LLC organization and should not be construed as statements of fact. Tech Breakthrough LLC disclaims all warranties, expressed or implied, with respect to this recognition program, including any warranties of merchantability or fitness for a particular purpose.
Business Wire
19-06-2025
- Business
- Business Wire
Mitel CX Named 'Overall Customer Support Solution of the Year' In 2025 RemoteTech Breakthrough Awards Program
OTTAWA, Ontario--(BUSINESS WIRE)-- Mitel, a global leader in business communications, today announced that Mitel CX has been selected as 'Overall Customer Support Solution of the Year' in the 6 th annual RemoteTech Breakthrough Awards program conducted by RemoteTech Breakthrough, a leading independent market intelligence organization that evaluates and recognizes standout technology companies, products and services empowering remote work and distributed teams around the globe. Mitel CX is an all-in-one AI-assisted customer experience management platform that extends customer engagement capabilities to all employees throughout an organization, from the frontlines to the back-office. The solution provides a hybrid approach capable of being deployed as a hosted solution, on-premise, or as Contact-Center-as-a-Service (CCaaS), no matter where employees are working. Leveraging GenAI-powered virtual agents, Mitel CX can intelligently automate up to 90% of customer responses and deliver 24/7 problem resolution. It also optimizes the customer and agent experience through GenAI-infused analytics and insights derived from interaction recordings while automating the quality management and speech analytics functions. Built on Mitel's Common Communications Framework, Mitel CX's AI-assisted omnichannel user interface boosts employee engagement and optimizes first-contact resolution. 'We're thrilled to receive this award from RemoteTech Breakthrough. Contact center agents, whether in-office or at home, should collaborate seamlessly with back-office workers, rather than operate as a separate silo,' said Martin Bitzinger, Senior Vice President, Product Management at Mitel. 'Mitel CX orchestrates personalized experiences for enterprises across every customer interaction for superior results. We designed it specifically to provide all employees with an integrated omni-channel user experience that includes presence, messaging, and collaboration tools, regardless of where they work.' The mission of the annual RemoteTech Breakthrough Awards program is to conduct the industry's most comprehensive analysis and evaluation of the world's most innovative companies, solutions, and products in the remote technology industry today. This year's program attracted thousands of nominations from over 15 countries worldwide. 'Mitel CX is a complete customer and employee engagement platform. For today's businesses to thrive, customer experience must move beyond the contact center to ensure high-quality and personalized engagements between employees and customers, regardless of their location or preferred channel. However, most communication platforms consist of outdated systems that hinder agility, cost reduction, and innovation,' said Bryan Vaughn, Managing Director of RemoteTech Breakthrough Awards. 'Mitel CX simplifies this transition and minimizes the frustration of integrating point solutions from multiple vendors. By combining CCaaS with on-premise technologies, Mitel CX is perfect for enterprises requiring secure, controlled communications with world-class CX applications for a best-of-all-worlds scenario.' About Mitel Mitel is a global leader in business communications, providing businesses with advanced communication, collaboration, and contact center solutions. With more than 70 million users across over 100 countries, Mitel empowers organizations to connect, communicate, and collaborate seamlessly, with the flexibility and choice they need to thrive, both now and for the future. Through proven experience and innovative solutions, Mitel delivers communications without compromise. For more information, go to and follow us on LinkedIn and X @Mitel. About RemoteTech Breakthrough Part of Tech Breakthrough, a leading market intelligence and recognition platform for global technology innovation and leadership, the RemoteTech Breakthrough Awards program is devoted to honoring excellence in technologies, services, companies and products that empower remote work and distributed teams around the globe. The RemoteTech Breakthrough Awards program provides a forum for public recognition around the achievements of technology companies and solutions in categories including messaging & communication, project management, virtual events, team collaboration, virtual offices, collaborative design and more. For more information visit
