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Yahoo
16-07-2025
- Business
- Yahoo
Trouble in Paradise? Consumers Don't Trust Travel Industry to Protect Them From AI-Powered Fraud
New research from Jumio reveals nearly half of global consumers lack confidence in travel industry's ability to protect against identity fraud SUNNYVALE, Calif., July 16, 2025--(BUSINESS WIRE)--Jumio, the leader in AI-powered identity intelligence anchored in biometric authentication, automation and data-driven insights, today released new findings from its 2025 Online Identity Study. As consumers worldwide set out for summer leisure, digital identity protection may be taking a more prominent spot on the packing checklist, with nearly half of global consumers (44%) lacking confidence in the travel industry's ability to protect them from AI-powered fraud including identity theft and account takeover fraud. This lack of confidence jumped to 55% for Americans. For the sharing economy (including vacation rentals and other travel-focused gig economy services), confidence falls even further, with 60% in the U.S. and 50% globally saying they don't feel adequately protected. Consumers share sensitive personal data in exchange for a simple vacation, notably turning over government-issued IDs like passports and drivers' licenses in order to book and check into flights, reserve accommodations and rental cars, and more. This exchange of data makes consumers vulnerable to fraud during the summer travel season — and they recognize the risk. These sentiments trend alongside broader global distrust in digital spaces, with 69% of respondents saying AI-powered fraud now poses a greater threat to personal security than traditional forms of identity theft. In response to this distrust, consumers worldwide are slightly more willing to invest more time in identity verification on these platforms than in 2024: In 2025, 74% of global consumers said they would willingly spend more time on identity verification when accessing travel and hospitality-related platforms if it improved their security — up from 71% in 2024. Global willingness to spend time verifying identity on sharing economy platforms also stayed high at 70% in 2025, only slightly down from 71% in 2024, but with a subtle shift from "a lot more time" to "a little more time." This suggests increased caution, with a remaining preference for low-friction, visible safeguards. Consumers' increasing willingness to spend time on identity verification for travel-related transactions follows a growing trend in traditionally higher-risk industries. For instance, 80% of consumers globally were willing to spend more time on security for digital platforms supporting banking and financial services. "Whether it's an evacuation plan or a safe in every hotel room, the travel and hospitality industry know how to build the structures and processes customers need to feel safe. Now customers expect the same level of care for their personal data," explained Bala Kumar, chief product and technology officer at Jumio. "But travel and hospitality businesses can't keep layering traditional protections on already complex processes — they need new solutions and technologies to balance convenience with protection, even as AI-powered scams evolve." Find additional data and insights here. About the Research The Jumio 2025 Online Identity Study surveyed 8,001 adult consumers evenly distributed across the United States, the United Kingdom, Singapore, and Mexico. Censuswide fielded the survey between April 9 and April 24, 2025. Censuswide abides by and employs members of the Market Research Society which is based on the ESOMAR principles and are members of The British Polling Council. About Jumio Jumio helps organizations to know and trust their customers online. From account opening to ongoing monitoring, the Jumio Platform provides AI-powered identity intelligence anchored in biometric authentication, automation and data-driven insights to accurately establish, maintain and reassert trust. Leveraging powerful automated technology including biometric screening, AI/machine learning, liveness detection and no-code orchestration with hundreds of data sources, Jumio helps to fight fraud and financial crime, onboard customers faster and meet regulatory compliance including KYC and AML. Jumio has processed more than 1 billion transactions spanning over 200 countries and territories from real-time web and mobile transactions. Based in Sunnyvale, California, Jumio operates globally with offices and representation in North America, Latin America, Europe, Asia Pacific, and the Middle East and has been the recipient of numerous awards for innovation. Jumio is backed by Centana Growth Partners, Great Hill Partners and Millennium Technology Value Partners. For more information, please visit View source version on Contacts Media Contacts U.S. Media Contact Haleigh Kent-Bryant10Fold Communicationsjumio@ 810-516-5486 APAC Media Contact Luke NazirFINN +65 8139 2504 LATAM Media Contact Lavinia MuñozSentidos Comunicacioneslavinia@ +52 5510124305 Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
National Post
16-07-2025
- Business
- National Post
Trouble in Paradise? Consumers Don't Trust Travel Industry to Protect Them From AI-Powered Fraud
Article content New research from Jumio reveals nearly half of global consumers lack confidence in travel industry's ability to protect against identity fraud Article content SUNNYVALE, Calif. — Jumio, the leader in AI-powered identity intelligence anchored in biometric authentication, automation and data-driven insights, today released new findings from its 2025 Online Identity Study. As consumers worldwide set out for summer leisure, digital identity protection may be taking a more prominent spot on the packing checklist, with nearly half of global consumers (44%) lacking confidence in the travel industry's ability to protect them from AI-powered fraud including identity theft and account takeover fraud. This lack of confidence jumped to 55% for Americans. Article content For the sharing economy (including vacation rentals and other travel-focused gig economy services), confidence falls even further, with 60% in the U.S. and 50% globally saying they don't feel adequately protected. Article content Consumers share sensitive personal data in exchange for a simple vacation, notably turning over government-issued IDs like passports and drivers' licenses in order to book and check into flights, reserve accommodations and rental cars, and more. This exchange of data makes consumers vulnerable to fraud during the summer travel season — and they recognize the risk. Article content These sentiments trend alongside broader global distrust in digital spaces, with 69% of respondents saying AI-powered fraud now poses a greater threat to personal security than traditional forms of identity theft. Article content In response to this distrust, consumers worldwide are slightly more willing to invest more time in identity verification on these platforms than in 2024: Article content In 2025, 74% of global consumers said they would willingly spend more time on identity verification when accessing travel and hospitality-related platforms if it improved their security — up from 71% in 2024. Global willingness to spend time verifying identity on sharing economy platforms also stayed high at 70% in 2025, only slightly down from 71% in 2024, but with a subtle shift from 'a lot more time' to 'a little more time.' This suggests increased caution, with a remaining preference for low-friction, visible safeguards. Article content Consumers' increasing willingness to spend time on identity verification for travel-related transactions follows a growing trend in traditionally higher-risk industries. For instance, 80% of consumers globally were willing to spend more time on security for digital platforms supporting banking and financial services. Article content 'Whether it's an evacuation plan or a safe in every hotel room, the travel and hospitality industry know how to build the structures and processes customers need to feel safe. Now customers expect the same level of care for their personal data,' explained Bala Kumar, chief product and technology officer at Jumio. 'But travel and hospitality businesses can't keep layering traditional protections on already complex processes — they need new solutions and technologies to balance convenience with protection, even as AI-powered scams evolve.' Article content Find additional data and insights here. Article content About the Research Article content The Jumio 2025 Online Identity Study surveyed 8,001 adult consumers evenly distributed across the United States, the United Kingdom, Singapore, and Mexico. Censuswide fielded the survey between April 9 and April 24, 2025. Censuswide abides by and employs members of the Market Research Society which is based on the ESOMAR principles and are members of The British Polling Council. Article content About Jumio Article content Jumio helps organizations to know and trust their customers online. From account opening to ongoing monitoring, the Jumio Platform provides AI-powered identity intelligence anchored in biometric authentication, automation and data-driven insights to accurately establish, maintain and reassert trust. Article content Leveraging powerful automated technology including biometric screening, AI/machine learning, liveness detection and no-code orchestration with hundreds of data sources, Jumio helps to fight fraud and financial crime, onboard customers faster and meet regulatory compliance including KYC and AML. Jumio has processed more than 1 billion transactions spanning over 200 countries and territories from real-time web and mobile transactions. Article content Based in Sunnyvale, California, Jumio operates globally with offices and representation in North America, Latin America, Europe, Asia Pacific, and the Middle East and has been the recipient of numerous awards for innovation. Jumio is backed by Centana Growth Partners, Great Hill Partners and Millennium Technology Value Partners. Article content Article content Article content Article content Contacts Article content Media Contacts Article content U.S. Media Contact Article content Article content Haleigh Kent-Bryant Article content Article content Article content 810-516-5486 Article content APAC Media Contact Article content Article content Luke Nazir Article content Article content FINN Partners Article content Article content Article content Article content +65 8139 2504 Article content LATAM Media Contact Article content Article content Lavinia Muñoz Article content Article content Article content Article content
Yahoo
15-07-2025
- Business
- Yahoo
New Azul and ITAM Forum Survey Reveals 1 in 4 Organizations Spend More Than $500,000 Annually Resolving Software License Non-Compliance
73% of enterprises have experienced an Oracle Java audit within the last three years and almost 8 in 10 organizations have migrated, or plan to migrate, to open-source Java alternatives SUNNYVALE, Calif. & LONDON, July 15, 2025--(BUSINESS WIRE)--Azul, the only company 100% focused on Java, and the ITAM Forum, a global not-for-profit membership association for IT Asset Management (ITAM) professionals, today published the results of a joint global survey of 500 ITAM and software asset management (SAM) professionals. The results show just how costly software license missteps have become: 27% of enterprises now spend more than $500,000 each year fixing software-license non-compliance and Oracle Java continues to escalate as a top concern, with 73% having undergone an Oracle Java audit within the past three years and nearly eight in 10 saying they have migrated, or intend to migrate, to open-source Java alternatives to rein in risk and cost. Behind those numbers lies a growing challenge. Hybrid cloud architectures and an increasing inventory of applications have multiplied vendor terms, making it harder than ever to maintain compliance and visibility across teams. The survey confirms organizations struggle to track usage consistently, both on-premises and in the cloud, raising the stakes for audits and exposing costly gaps. In this environment, the scope and importance of ITAM and SAM functions, as well as the tools and processes they depend on, have shifted from simple asset tracking to a business-critical discipline that safeguards budgets, mitigates audit risk and guides strategic technology decisions. Organizations Struggle to Manage Software Licensing Compliance More than a third of survey participants say compliance, including the management of excessive licensing, is the top issue facing their organization (37%). In addition to the dollars spent each year resolving licensing issues – including audits, additional licenses and penalties – survey participants report that complex software configurations make tracking application usage more difficult (25%). Compliance requires knowledge of where the software is installed, what is running, and where the information is managed. ITAM/SAM professionals report that their organizations struggle to manage this information, especially when tracking software usage across teams or between on-premises and cloud platforms (29%). Additional challenges relating to managing software licensing and compliance include: Difficulty in aligning teams, including IT, software development, legal, and procurement (27%). Resource constraints to effectively manage license compliance (24%). Escalating prices, including renewals, additional licenses, maintenance, etc. (24%). Ensuring compliance with evolving licensing rules or vendor policy updates (23%). Most Organizations Handle Audits Internally, Yet Struggle with Accuracy, Resources and Repeated Disruptions ITAM/SAM professionals cite challenges with coordination, collaboration and organization in their efforts to track software inventory, yet 74% of survey participants say their organization manages license discovery and software audits primarily or entirely in-house. This self-reliant approach comes with difficulties, as organizations struggle to maintain accurate software usage records (26%), understand complex licensing terms and conditions (23%), and provide accurate licensing compliance metrics (23%). In addition, 81% of organizations perform licensing audits at least twice a year, with 25% conducting audits continuously. About a quarter report frequent financial penalties and legal actions against them. Survey participants also cite that software audits are highly disruptive, both operationally and financially. More than 30% report unanticipated results such as: Disruption of operations across the entire organization. Unexpected budget impacts. Decision to change vendors. Stalled projects. Oracle Java Audit Pressures Drive Mass Migration The survey reveals acute Oracle Java licensing challenges – in addition to the high number of respondents who have experienced Oracle Java audits, 96% expressed concern about Oracle's pricing and licensing policies. Much of this stems from Oracle's employee-based pricing model for Java, which is forcing companies that do not intend to pay Oracle to invest in new monitoring systems, tracking tools and internal audit processes to ensure they have eliminated all Java instances that require an Oracle license. In response to concerns about Oracle's pricing and licensing policies, 79% of organizations have already migrated from Oracle Java, are actively doing so, or are planning to migrate to open-source alternatives. Those considering migration cited security and reliability as the primary drivers (51%), followed by cost reduction (42%) and simpler compliance (40%). Among organizations that have already completed migrations, security played an even larger role, with 57% citing security and reliability as their primary motivation. Cost savings from open-source Java alternatives are substantial, with 66% of survey participants estimating they could save at least 40% compared to Oracle Java licensing costs. Only 1% expect they would not realize any savings from making the switch. Growing Market Reflects Escalating Challenges The findings come as the global ITAM market has grown from approximately $1.15 billion in 2019 to $1.49 billion in 20231, representing a 6.9% compound annual growth rate. The SAM market subset is expected to grow at an even faster 16% compound annual growth rate through 20292, reflecting the complexity and importance of software asset management. Contributing factors include rising software expenditures (now accounting for, on average, 29% of IT budgets), complex licensing models driven by cloud computing and virtualization, and increasing regulatory compliance requirements. "The results highlight a fundamental mismatch between the complexity of modern software licensing and the resources organizations rely on to effectively manage software compliance," said Martin Thompson, founder of the ITAM Forum. "ITAM and SAM professionals are becoming increasingly vital as organizations increasingly recognize that poor license management can result in significant financial penalties and operational disruptions. They must have the resources and executive buy-in to ensure compliance and successful license management." "The data reveals a concerning trend where the increasing complexity of vendor licensing and pricing has turned routine upkeep into recurring six-figure compliance exercises. When 73% of enterprises have been audited and one in four now spends more than $500,000 a year cleaning up license issues, the cost of merely staying compliant with software licensing and pricing is unsustainable," said Scott Sellers, co-founder and CEO at Azul. "Specifically, when it comes to the uncertainty of Oracle's ever-shifting Java licensing terms, organizations shouldn't have to burn ITAM resources, interrupt projects, or absorb surprise penalties just to run their applications. Moving to open-source alternatives lets them break free from the audit treadmill, regain budget and focus on delivering value." About the Survey and Report Dimensional Research, a leading market research firm, administered the electronic survey from February 11 – March 3, 2025. ITAM Forum and Azul authored the report based on the survey results. The report data was compiled from a total of 500 IT Asset Management and Software Asset Management professionals across six continents who use Java. All respondents had direct software asset management responsibilities and were offered token compensation for their participation. To access the full ITAM/SAM Survey & Report, visit About The ITAM Forum The ITAM Forum is a global trade body for the advancement of the IT Asset Management industry. We are a not-for-profit membership organization, led by ITAM professionals for ITAM professionals. The ITAM Forum has two primary objectives: 1. To elevate the position of ITAM by sharing knowledge and best practices that focus on business value and aid to grow the profession. 2. To be the caretaker of the ISO 19770-1 certification scheme we brought to market in February 2023. Join us: About Azul Headquartered in Sunnyvale, California, Azul provides the Java platform for the modern cloud enterprise. Azul is the only company 100% focused on Java. Millions of Java developers, hundreds of millions of devices and the world's most highly regarded businesses trust Azul to power their applications with exceptional capabilities, performance, security, value, and success. Azul customers include 36% of the Fortune 100, 50% of Forbes top 10 World's Most Valuable Brands, 10 of the world's top 10 banks, and leading brands like Avaya, Bazaarvoice, BMW, Deutsche Telekom, LG, Mastercard, Mizuho, Priceline, Salesforce, Software AG and Workday. Learn more at and follow us @azulsystems. 1 Zion Market Research 2 Markets and Markets View source version on Contacts Media Contact for Azul: TrebleJim Cameronazul@
