Latest news with #SilverStevieAwards
Time of India
11-06-2025
- Business
- Time of India
Scaling CX innovation: Dishant Bhojwani and IntouchCX vision for the future growth in India
Customer experience (CX) has moved from the back office to the front line. AI is transforming how service is delivered. Businesses are rethinking not just how to scale support, but how to do so with depth, empathy, and resilience. In a digital-first, fast-moving, and increasingly complex world, brands face growing pressure to deliver experiences that are both seamless and deeply human. At the intersection of this global shift stands Dishant Bhojwani, global COO of IntouchCX. Recently honoured with the Grand Stevie Award, along with a Gold and two Silver Stevie Awards for customer experience and thought leadership at the 2025 Asia-Pacific Stevie Awards, his leadership is being recognised not just for operational excellence, but for a forward-thinking vision—one that puts people, purpose, and smart technology at the centre of the CX transformation. 'These awards are far more than personal milestones; they highlight the extraordinary work our people deliver every single day,' said Bhojwani. 'Here, we're not just building great tech—we're building the teams and mindset to match it. India plays a key role in that journey, and what we're doing here is setting the pace for how CX should evolve: smarter, faster, and always human at its core.' That mindset echoes a broader industry evolution, from transactional vendors to strategic advisors. Sponsored Links Sponsored Links Promoted Links Promoted Links You May Like Milana, 38, Shows Her Huge Size In New Photos. Paperela Undo As global brands' expectations rise, companies are looking to India not just for scale, but for leadership in complex, high-impact, customer-facing strategies. IntouchCX is one example, expanding its capabilities to meet evolving client needs by leveraging India's deep talent and innovation ecosystem. With three advanced campuses in Hyderabad and a major hub in Bengaluru, the company is building a strong foundation for innovation, scalability, and employee well-being. These locations drive essential work that blends AI, human insight, and operational agility—empowering agents with real-time guidance, reducing friction, and simplifying their workflows. 'This moment isn't just about the accolades—it's about the evolution of CX,' said Bhojwani. 'We're moving from service to strategy, and that means bringing together the right tools, the right people, and the right purpose.' As digital ecosystems grow more complex, trust and safety have become essential for global brands seeking to protect their communities and safeguard their reputations. The acquisition of a California-based software company reflects the company's response to these demands, reinforcing a broader industry commitment to building secure and inclusive online environments. But technology alone isn't enough—people remain central to the solution. That's why the company's growth in India is focused as much on talent development as it is on infrastructure. Its campuses are built not just for operations, but for purpose, blending wellness, collaboration, and continuous learning to cultivate teams that are digitally fluent, data literate, and ready to lead in AI-augmented environments. From high-performing workspaces to programmes supporting employee growth and well-being, the expansion strategy is intentional and forward-looking. By automating routine tasks and equipping agents with intelligent tools, teams are free to focus on complex problem-solving and emotionally intelligent engagements, enhancing efficiency while ensuring accuracy, ethical decision-making, more empathetic customer interactions, and personalised customer experiences at scale. These campuses reflect more than physical expansion; they embody a long-term strategy to build a resilient, future-ready workforce. IntouchCX is also set to significantly expand its headcount in India in the coming year, creating various new roles across operations, technology, and support functions. The company is continuously hiring and actively seeking to connect with the best local talent, offering opportunities to work with globally recognised brands and be part of a dynamic, innovation-driven environment. With teams across North America, Latin America, Europe, Africa, and Asia-Pacific, the company partners closely with global brands—not just as a service provider, but as a trusted advisor—delivering integrated solutions powered by technology, analytics, and human insights. At the centre of this capability is a leadership team that powers the organisation's ability to deliver exceptional service. Dishant Bhojwani is a strong example of that leadership in action; his global recognition underscores the vision and execution that drive the brand forward. With India at the core of its expansion strategy, the company is not just scaling—it's helping shape the future of customer experience.
Korea Herald
21-05-2025
- Business
- Korea Herald
ExtendMax Becomes First Vietnamese Company to Win the Asia-Pacific People's Choice Stevie Awards
HANOI, Vietnam, May 21, 2025 /PRNewswire/ -- ExtendMax has made history as the first Vietnamese company to win the Asia-Pacific Stevie® People's Choice Award, securing the coveted "Favorite Company" title. This major milestone reflects ExtendMax Vietnam Company Limited 's decade-long journey building trust through regulatory expertise and seamless project execution for multinational clients entering or operating in Vietnam. "We're honored to represent Vietnam on a global stage," said Tran Thanh Phuong, Founder and CEO of ExtendMax. "This award belongs to our customers, partners, and team – people who've trusted us to solve complex compliance challenges and deliver critical business outcomes." ExtendMax's recognition follows a growing list of achievements, including Gold and Silver Stevie Awards in innovation categories, further cementing Mr. Phuong's status as a leading legal and compliance expert in Vietnam's fast-evolving tech and import landscape. One of ExtendMax's hallmark achievements underscoring its capabilities is the project supporting LEGO in importing the IT systems for LEGO's largest global factory in Vietnam, with a total investment of approximately USD 1.3 billion. From the outset, this project faced numerous regulatory challenges related to importing IT equipment that uses encryption technology and network security systems. As both a consulting firm and a trusted provider of Importer of Record (IOR) services in Vietnam, ExtendMax provided end-to-end advisory services, crafted detailed plans, applied for encryption licenses, and prepared all necessary procedures to ensure the project stayed on schedule without disruption. Thanks to its comprehensive solutions and extensive experience handling large-scale projects, ExtendMax enabled LEGO to smoothly import tens of millions of dollars' worth of IT equipment, helping ensure the factory's construction and operations progressed as planned. "The LEGO project is a testament to the values of commitment and customer-centricity that ExtendMax upholds. We don't just provide consulting; we stand side by side with our clients, overcoming every obstacle, executing every procedure, and taking responsibility for the final outcomes. Our clients' success is our success – and that is the value we cherish most," Mr. Tran Thanh Phuong added. According to CEO Tran Thanh Phuong, this People's Choice Stevie Award is not only a recognition of his personal efforts or those of the leadership team – it is a proud achievement of the entire ExtendMax collective, whose members have remained steadfast in their mission to accompany and support clients in successfully completing every project. He also extended his heartfelt gratitude to the customers, partners, and community who took the time to vote, share, and support ExtendMax, helping the company make its mark across the region: "The Stevie Awards are among the world's most prestigious business awards. This year, the Asia-Pacific Stevie Awards received over 1,000 nominations from 29 markets, but only eight People's Choice Stevie Awards were presented. ExtendMax is honored and proud to be the only Vietnamese company to win this special category. I believe this award belongs to all of us – the ExtendMax team, our customers, partners, and friends – those who have joined me in a nearly decade-long journey of continuous innovation, relentless effort, and the ambition to reach the global stage." Looking ahead, Mr. Phuong shared that ExtendMax remains committed to its strategic focus on developing professional compliance certification consulting services and Importer of Record solutions, enhancing internal capabilities, embracing digital transformation, and expanding international partnerships. "We will not stop at this award. This is the motivation for ExtendMax to continue improving service quality, pursuing innovative solutions, and advancing transparent, sustainable development that brings value to the business community in Vietnam and the broader region," Mr. Tran Thanh Phuong emphasized. ExtendMax Vietnam Co., Ltd. is a leading provider of product conformity certification and IOR services, enabling seamless market entry and regulatory compliance for global companies operating in Vietnam. Founded in 2014 and led by industry expert Tran Thanh Phuong, ExtendMax has built a reputation for integrity, speed, and execution in mission-critical projects for some of the world's largest brands.
Yahoo
21-05-2025
- Business
- Yahoo
ExtendMax Becomes First Vietnamese Company to Win the Asia-Pacific People's Choice Stevie Awards
HANOI, Vietnam, May 21, 2025 /PRNewswire/ -- ExtendMax has made history as the first Vietnamese company to win the Asia-Pacific Stevie® People's Choice Award, securing the coveted "Favorite Company" title. This major milestone reflects ExtendMax Vietnam Company Limited's decade-long journey building trust through regulatory expertise and seamless project execution for multinational clients entering or operating in Vietnam. "We're honored to represent Vietnam on a global stage," said Tran Thanh Phuong, Founder and CEO of ExtendMax. "This award belongs to our customers, partners, and team – people who've trusted us to solve complex compliance challenges and deliver critical business outcomes." ExtendMax's recognition follows a growing list of achievements, including Gold and Silver Stevie Awards in innovation categories, further cementing Mr. Phuong's status as a leading legal and compliance expert in Vietnam's fast-evolving tech and import landscape. One of ExtendMax's hallmark achievements underscoring its capabilities is the project supporting LEGO in importing the IT systems for LEGO's largest global factory in Vietnam, with a total investment of approximately USD 1.3 billion. From the outset, this project faced numerous regulatory challenges related to importing IT equipment that uses encryption technology and network security systems. As both a consulting firm and a trusted provider of Importer of Record (IOR) services in Vietnam, ExtendMax provided end-to-end advisory services, crafted detailed plans, applied for encryption licenses, and prepared all necessary procedures to ensure the project stayed on schedule without disruption. Thanks to its comprehensive solutions and extensive experience handling large-scale projects, ExtendMax enabled LEGO to smoothly import tens of millions of dollars' worth of IT equipment, helping ensure the factory's construction and operations progressed as planned. "The LEGO project is a testament to the values of commitment and customer-centricity that ExtendMax upholds. We don't just provide consulting; we stand side by side with our clients, overcoming every obstacle, executing every procedure, and taking responsibility for the final outcomes. Our clients' success is our success – and that is the value we cherish most," Mr. Tran Thanh Phuong added. According to CEO Tran Thanh Phuong, this People's Choice Stevie Award is not only a recognition of his personal efforts or those of the leadership team – it is a proud achievement of the entire ExtendMax collective, whose members have remained steadfast in their mission to accompany and support clients in successfully completing every project. He also extended his heartfelt gratitude to the customers, partners, and community who took the time to vote, share, and support ExtendMax, helping the company make its mark across the region: "The Stevie Awards are among the world's most prestigious business awards. This year, the Asia-Pacific Stevie Awards received over 1,000 nominations from 29 markets, but only eight People's Choice Stevie Awards were presented. ExtendMax is honored and proud to be the only Vietnamese company to win this special category. I believe this award belongs to all of us – the ExtendMax team, our customers, partners, and friends – those who have joined me in a nearly decade-long journey of continuous innovation, relentless effort, and the ambition to reach the global stage." Looking ahead, Mr. Phuong shared that ExtendMax remains committed to its strategic focus on developing professional compliance certification consulting services and Importer of Record solutions, enhancing internal capabilities, embracing digital transformation, and expanding international partnerships. "We will not stop at this award. This is the motivation for ExtendMax to continue improving service quality, pursuing innovative solutions, and advancing transparent, sustainable development that brings value to the business community in Vietnam and the broader region," Mr. Tran Thanh Phuong emphasized. About ExtendMax ExtendMax Vietnam Co., Ltd. is a leading provider of product conformity certification and IOR services, enabling seamless market entry and regulatory compliance for global companies operating in Vietnam. Founded in 2014 and led by industry expert Tran Thanh Phuong, ExtendMax has built a reputation for integrity, speed, and execution in mission-critical projects for some of the world's largest brands. Head Office: ExtendMax Villa, C01-L18 An Vượng, Dương Nội Urban Area, Hà Đông, HanoiTel: +84 24 6666 3066Email: consultant@ Website: View original content to download multimedia: SOURCE EXTENDMAX VIETNAM COMPANY LIMITED
