Latest news with #SixSigma
Business Wire
24-06-2025
- Business
- Business Wire
Medallia Client TransUnion Earns Award for Excellence in Customer Experience
PLEASANTON, Calif.--(BUSINESS WIRE)-- Medallia, Inc., the global leader in customer and employee experience, today announced that long-standing client TransUnion (NYSE: TRU) has won the 2025 Gold Stevie® Award for Customer Service Team of the Year - Recovery Situation in the Financial Services category. The award recognizes the achievements of contact center, customer service, business development, and sales professionals who deliver outstanding CX and accelerate business outcomes. 'Medallia has transformed the way we understand and respond to our customers," said Doug Thompson, Senior Vice President of Consumer Operations Support at TransUnion. 'The Stevie Award recognition reaffirms our vision and commitment to our consumers, while motivating our teams to enhance the experiences we provide. It also serves as an acknowledgement of the massive improvements made in our consumer engagement,' said Doug Thompson, Senior Vice President of Consumer Operations Support at TransUnion. 'Medallia has transformed the way we understand and respond to our customers. Their powerful analytics and real-time feedback capabilities have empowered our team to deeply analyze omnichannel customer interactions, rapidly pinpoint the root causes of friction, and drive continuous improvements that have meaningfully elevated our customer experience.' TransUnion's CX initiative, which provides contact support services for more than one billion consumers, is centered on delivering a frictionless, premium, and globally consistent experience. In 2022, the company identified a need for major CX transformation, with consumer satisfaction scores (CSAT) in the low-to-mid 60s. Recognizing the critical role of credit reporting in daily life, TransUnion implemented a three-pronged strategy: Shifted agent support from 90% vendor-based to over 60% in-house teams Expanded engagement channels, launching messaging and social media listening, with messaging now accounting for nearly 50% of real-time contact volume Applied Six Sigma methodologies to simplify interactions, reducing agent tiers from four to two and improving first-contact resolution With Medallia Experience Cloud as a cornerstone of its CX program, TransUnion has transformed its business from January 2023 to January 2025: CSAT increased by 19% points (across 900,000+ surveys), over 80% of consumer feedback is now positive, and resolution rates and agent satisfaction both improved by 18% points. 'We're thrilled to see TransUnion recognized by the Stevie Awards for its innovative customer experience transformation during a time when the stakes are so high in financial services,' said Mark Bishof, CEO at Medallia. 'TransUnion has done an incredible job elevating the consumer experience across channels and the impact is clear. The business is well-positioned to succeed in delighting its customers and accelerating its growth. We're proud to be a part of its incredible CX journey.' TransUnion uses Medallia Experience Cloud to actively listen to and act on the wealth of real-time customer feedback gathered across channels. Managers, team leaders, and agents can review the feedback from their interactions daily, allowing them to learn and adjust strategies to help their customers succeed sooner. Using Medallia's technology, TransUnion's CX team can more accurately measure how CSAT scores and other metrics have changed over time and with text analytics, they can see how sentiment has changed with every enhancement. To learn more about how brands like TransUnion transform customer feedback from the contact center into actionable insights, visit: About TransUnion (NYSE: TRU) TransUnion is a global information and insights company with over 13,000 associates operating in more than 30 countries. We make trust possible by ensuring each person is reliably represented in the marketplace. We do this with a Tru™ picture of each person: an actionable view of consumers, stewarded with care. Through our acquisitions and technology investments we have developed innovative solutions that extend beyond our strong foundation in core credit into areas such as marketing, fraud, risk and advanced analytics. As a result, consumers and businesses can transact with confidence and achieve great things. We call this Information for Good® — and it leads to economic opportunity, great experiences and personal empowerment for millions of people around the world. About Medallia Medallia is the pioneer and market leader in customer, employee, citizen, and patient experience. As the leading enterprise experience platform, Medallia Experience Cloud is the mission-critical system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media, and corporate-messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions, providing clear and potent returns on investment. For more information visit © 2025 Medallia, Inc. All rights reserved. Medallia®, the Medallia logo, and the names and marks associated with Medallia's products are trademarks of Medallia. All other trademarks are the property of their respective owners.
Daily Mirror
15-06-2025
- Entertainment
- Daily Mirror
Jeremy Clarkson gobsmacked by Steph McGovern's Millionaire revelation
Presenter, Steph McGovern, was in the hot seat for ITV's Who Wants to Be a Millionaire? on Saturday and left host, Jeremy Clarkson, seriously impressed with her credentials Jeremy Clarkson was left gobsmacked by Steph McGovern when she played Who Wants to Be a Millionaire? on Saturday. The Geordie presenter, 43, was in the hot seat, raising money for charity, when she told the petrolhead she'd helped devise an important bit of kit for a heap of British gardeners. Revealing she'd helped to develop the humble leaf blower, Steph smiled excitedly as Jeremy couldn't resist digging into her CV. He said: "I was looking at your notes, obviously, business and economics you're known for, but you're also a champion Irish dancer and a novelist, and a journalist, and most important of all, an engineer by trade. And you developed the leaf blower! Couldn't you have made it electric?" Steph explained that while she was working at Black+Decker more than 20 years ago, an electric version of the leaf blower wasn't possible. However, she said while at the company's Leaf Hog as part of a Six Sigma team, she helped save the firm £150,000 by improving manufacturing techniques. Jeremy joked: "There's nothing more annoying, am I right, than somebody else's leaf blower?" Before her TV career with BBC and Channel 4 took off, Steph was an intrepid engineer and won the prestigious Arkwright Engineering Scholarship in 1998 and was crowned Young Engineer for Britain a year later. Her Millionaire appearance, which was a repeat from earlier this year, was just another string to her bow as she raised an impressive £125,000 for charity. Steph walked away with the cash for Rubies, a Middlesbrough-based organisation supporting young girls. "I am happily gonna take the money and am not gonna carry on, if that's okay", she told Jeremy, choosing to not risk her winnings on the £250,000 questions. Rubies, which Steph has supported for over five years, helps create 'unforgettable' experiences for girls, including trips to TV studios with the plucky presenter. On 14 July 2019, Steph revealed that she was pregnant and her girlfriend were expecting their first child. On 4 November later that year, she gave birth to a girl. This year, the mum-of-one was a finalist in Netflix's Celebrity Bear Hunt hosted by Bear Grylls and Holly Willoughby. Speaking to Prima about why she decided to do the gruelling show, which sees a host of unlikely British celebrities dropped into the Central American jungle as prey for survivalist Bear, she said: "I've previously said no to featuring in reality TV, but when BearHunt came along, I thought, 'This is the one.' Since hitting my 40s, I've been trying to take more risks and it was a once-in-a-lifetime experience. I learned a lot about myself. "I had a kid in my 40s, so I was worried that I wouldn't be able to physically push myself. But after each challenge, I felt such a sense of accomplishment. I'm the type of person who wipes seats before I sit on them, but in the jungle, I really threw myself into it. I released an inner animal!" * Soccer Aid is on ITV at 6pm on Sunday 15 June
Business Upturn
13-06-2025
- Business
- Business Upturn
Duluth Couple Opens AtWork to Serve West Gwinnett Community
By GlobeNewswire Published on June 13, 2025, 17:30 IST GWINNETT, Ga., June 13, 2025 (GLOBE NEWSWIRE) — AtWork ®, the nation's leading staffing franchise for empowering job seekers and facilitating company growth, has opened its newest location in Duluth at 6601 Sugarloaf Parkway, Ste. 220, conveniently located right off I-85, near Gas South Arena. AtWork West Gwinnett is locally owned by Wendy Smith and her husband, Jeremy. Wendy brings more than 25 years of experience in human resources and has operated her own HR consulting firm since 2017. She is a Six Sigma Master Black Belt and has earned certification in AI strategy from Cornell University, with a focus on how AI is transforming the workforce. Jeremy, a dedicated father and soccer coach, is passionate about team building and fostering strong community connections with local youth. 'Opening AtWork West Gwinnett feels like the next step in our career journeys that have always centered around people and watching them thrive,' said Wendy. 'We have seen how the right job can truly change someone's life, lifting up individuals, families and entire communities. We are excited to create those opportunities here in Gwinnett County, a place that has been home to our family for more than 15 years.' For more than three decades, AtWork's mission has been to connect people with jobs and jobs with people. With more than 100 locations nationwide, AtWork puts nearly 40,000 individuals to work each year in administrative, light-industrial, accounting and finance, hospitality, IT and management-level positions at some of the nation's largest and most recognizable companies. 'We are excited to expand our footprint in Georgia, providing a common place for both job seekers and growing businesses to turn for staffing solutions,' said Jason Leverant, President and COO of AtWork. 'AtWork West Gwinnett will serve as a key resource to help employees thrive, businesses prosper and communities flourish. The Smiths are the perfect partners to champion our mission and be servant leaders in their local community.' AtWork West Gwinnett is located at:6601 Sugarloaf Parkway, Ste. 220Duluth, GA 30097 (678) 354-2618 For more information, visit . ### ABOUT ATWORK: Headquartered in Knoxville, Tennessee, AtWork is an award-winning staffing franchise with over 100 locations worldwide. With the ability to staff an entire production facility or simply provide temporary help around the office, AtWork has been recognized by Forbes as one of America's Best Recruiting and Temporary Staffing Firms; Franchise Business Review as a Top 200 Franchise; Entrepreneur® as a Top 500 and Top Franchise for Diversity, Equity and Inclusion; Franchise Times Top 400 Franchise; Staffing Industry Analyst as the Best Staffing Firms to Work for; a Fran-Serve Frantastic Brand; and as Clearly Rated's Best of Staffing® for Client Satisfaction and Talent Satisfaction. For more than 30 years, leading companies from across the nation have trusted AtWork to recruit the best talent. AtWork has all of your staffing needs covered. To learn more about our services, visit . Disclaimer: The above press release comes to you under an arrangement with GlobeNewswire. Business Upturn takes no editorial responsibility for the same. Ahmedabad Plane Crash GlobeNewswire provides press release distribution services globally, with substantial operations in North America and Europe.
Yahoo
13-06-2025
- Business
- Yahoo
Duluth Couple Opens AtWork to Serve West Gwinnett Community
Wendy and Jeremy Smith Bring Deep HR Expertise and Community Focus to Connect Local Job Seekers and Businesses in the Area GWINNETT, Ga., June 13, 2025 (GLOBE NEWSWIRE) -- AtWork®, the nation's leading staffing franchise for empowering job seekers and facilitating company growth, has opened its newest location in Duluth at 6601 Sugarloaf Parkway, Ste. 220, conveniently located right off I-85, near Gas South Arena. AtWork West Gwinnett is locally owned by Wendy Smith and her husband, Jeremy. Wendy brings more than 25 years of experience in human resources and has operated her own HR consulting firm since 2017. She is a Six Sigma Master Black Belt and has earned certification in AI strategy from Cornell University, with a focus on how AI is transforming the workforce. Jeremy, a dedicated father and soccer coach, is passionate about team building and fostering strong community connections with local youth. 'Opening AtWork West Gwinnett feels like the next step in our career journeys that have always centered around people and watching them thrive,' said Wendy. 'We have seen how the right job can truly change someone's life, lifting up individuals, families and entire communities. We are excited to create those opportunities here in Gwinnett County, a place that has been home to our family for more than 15 years.' For more than three decades, AtWork's mission has been to connect people with jobs and jobs with people. With more than 100 locations nationwide, AtWork puts nearly 40,000 individuals to work each year in administrative, light-industrial, accounting and finance, hospitality, IT and management-level positions at some of the nation's largest and most recognizable companies. 'We are excited to expand our footprint in Georgia, providing a common place for both job seekers and growing businesses to turn for staffing solutions,' said Jason Leverant, President and COO of AtWork. 'AtWork West Gwinnett will serve as a key resource to help employees thrive, businesses prosper and communities flourish. The Smiths are the perfect partners to champion our mission and be servant leaders in their local community.' AtWork West Gwinnett is located at:6601 Sugarloaf Parkway, Ste. 220Duluth, GA 30097(678) 354-2618 For more information, visit ### ABOUT ATWORK: Headquartered in Knoxville, Tennessee, AtWork is an award-winning staffing franchise with over 100 locations worldwide. With the ability to staff an entire production facility or simply provide temporary help around the office, AtWork has been recognized by Forbes as one of America's Best Recruiting and Temporary Staffing Firms; Franchise Business Review as a Top 200 Franchise; Entrepreneur® as a Top 500 and Top Franchise for Diversity, Equity and Inclusion; Franchise Times Top 400 Franchise; Staffing Industry Analyst as the Best Staffing Firms to Work for; a Fran-Serve Frantastic Brand; and as Clearly Rated's Best of Staffing® for Client Satisfaction and Talent Satisfaction. For more than 30 years, leading companies from across the nation have trusted AtWork to recruit the best talent. AtWork has all of your staffing needs covered. To learn more about our services, visit CONTACT: Halleigh Woods in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Yahoo
06-06-2025
- Business
- Yahoo
QuisLex President and CEO Sirisha Gummaregula Named a Top Woman Leader of 2025 by Women We Admire
Sirisha Gummaregula NEW YORK, June 06, 2025 (GLOBE NEWSWIRE) -- QuisLex, a leading alternative legal services provider and pioneer in the industry, is proud to announce its president and chief executive officer Sirisha Gummaregula has been recognized as one of the Top Women Leaders of 2025 by Women We Admire. A membership organization comprised of executives and leaders across the U.S. and Canada, Women We Admire is among the fastest-growing professional women's networks. The organization provides news and information on today's women leaders in business, technology, law, medicine and many other fields and performs independent research on hundreds of submitted nominations, then conducts further evaluation on that vetted candidate pool to ultimately arrive at those selected for recognition. Gummaregula was nominated and ultimately chosen for inclusion among the Women We Admire Top Women Leaders of 2025 for her exceptional background and impressive track record as an innovator and change agent throughout her career. She is an award-winning leader, influencer and enabler of strategic transformation in global multibillion-dollar businesses and a trusted legal advisor at the C-suite and board level on driving company strategy and managing complex, multijurisdictional legal and business issues in rapidly changing regulatory environments. As a cofounder of QuisLex, she helped drive the growth of the business from three employees to over 1,000 in multiple offices around the globe. Gummaregula oversees teams of data analysts, Six Sigma black belts, process experts, statisticians, legal technologists and attorneys to design and implement tech-enabled and process-based solutions to solve her clients' most pressing issues in litigation, corporate, M&A, compliance and legal department operations and legal spend. She specializes in using a data-driven approach in devising bespoke solutions for clients and has helped them achieve significant savings and operational efficiencies across various industries. A recognized leader in the legal industry, Gummaregula is a regular speaker and author on issues impacting the technology, legal and compliance markets. Among her numerous awards and recognition in recent years, she was included in Corporate Counsel Business Journal's 2024 50 Women to Watch for her leadership in advancing legal technology and mentoring future leaders and was honored with the Legalweek Leaders in Tech Law Lifetime Achievement Award in 2023. About QuisLexQuisLex is an award-winning legal services provider that specializes in managed document review, contract management, compliance services, legal spend management and legal operations consulting. Our full-time highly trained attorneys, process experts, legal technologists, statisticians and linguists work closely with our clients to reduce costs, mitigate risk and maximize efficiency. QuisLex is regularly acknowledged as a leader in the legal services industry and proud to be recognized by the Association of Corporate Counsel as an ACC Value Champion, Chambers and Partners as a Band 1 New Law Provider, the World Commerce & Contracting Association as an Outstanding Service Provider and the New York Law Journal as a Top Managed Document Review Services Provider. QuisLex is nationally certified by the New York & New Jersey Minority Supplier Development Council as a Minority Business Enterprise (MBE). To learn more, visit Media ContactVicki LaBrosse Edge Marketing for QuisLexvlabrosse@ A photo accompanying this announcement is available at in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
